John Millns, 74, shares in cruise firm's £42,000 payout after Norovirus hit on board Fred Olsen liner

Daily Echo: Pensioner wins payout after cruise nightmare Pensioner wins payout after cruise nightmare

A HAMPSHIRE pensioner has won a payout after a European cruise turned into a nightmare with an outbreak of norovirus. After a four-year battle for compensation from a leading cruise firm, John Millns has been awarded £4,000 after his entire Christmas was ruined. The 74-year-old is among passengers receiving a combined £42,000 after multiple norovirus outbreaks on the Boudicca liner. Owners Fred Olsen Lines denies liability for the illness striking the same ship on six separate occasions between November 2009 and April 2010. But now they have settled with solicitors Your Holiday Claims on behalf of 26 passengers. Mr Millns, from Mottisfont, received £600 from the firm while some claimants are said to have received up to £2,000. The retired electronics designer and wife Jacqui boarded the liner in Portsmouth with two friends in December 2009. But problems began when many passengers fell ill with the diarrhoea and vomiting bug during the four-day tour of Christmas markets in Belgium and Holland. Mr Millns succumbed to the illness on returning home on December 22 and was forced to cancel family Christmas plans until he recovered a week later.

Daily Echo: John and Jacqui Millns

The company previously sent passengers a letter warning of an earlier norovirus outbreak on its previous trip to the Canary Islands but he claims they failed to inform them of its full extent. Mr Millns said it was a “relief” the battle is over and added: “This has gone on for so long. “Had I been aware of the true extent of the previous problems I would not have travelled. “Our mini cruise should have been cancelled to allow proper cleaning to take place. I hope it will cause them to buck up their ideas.” Solicitor Tracy Stansfield for Your Holiday Claims – a division of Farnworth Rose solicitors – said: “This was a very serious and sustained outbreak which spread from cruise to cruise. “We are delighted that our clients have now received compensation.” But Fred Olsen denied the allegations of poor cleanliness, stressing it upholds rigorous hygiene standards at all times, including while preparing and serving food. A spokeswoman put the illness down to “a higher incidence” of norovirus in Britain during that period.

Comments (3)

Please log in to enable comment sorting

3:15pm Fri 18 Apr 14

itsnotjustice says...

why does it say in one paragraph that he got £4000 then in another one he only got £600???
why does it say in one paragraph that he got £4000 then in another one he only got £600??? itsnotjustice
  • Score: 7

4:42pm Fri 18 Apr 14

focusfan says...

Having travelled on Boudicca, I would say that their hand sanitation programme is far superior to that of a recent P&O liner I sailed on. For the virus to be on board, might I suggest that at least passenger was unwell immediately prior to sailing, and did not declare this at the port, or is that unfair? !!

I agreed re the comment dealing the disparity of the article. Obviously it was not closely scrutinised prior to printing
Having travelled on Boudicca, I would say that their hand sanitation programme is far superior to that of a recent P&O liner I sailed on. For the virus to be on board, might I suggest that at least passenger was unwell immediately prior to sailing, and did not declare this at the port, or is that unfair? !! I agreed re the comment dealing the disparity of the article. Obviously it was not closely scrutinised prior to printing focusfan
  • Score: 1

8:53pm Fri 18 Apr 14

News Fanatic says...

focusfan wrote:
Having travelled on Boudicca, I would say that their hand sanitation programme is far superior to that of a recent P&O liner I sailed on. For the virus to be on board, might I suggest that at least passenger was unwell immediately prior to sailing, and did not declare this at the port, or is that unfair? !!

I agreed re the comment dealing the disparity of the article. Obviously it was not closely scrutinised prior to printing
Very few people are going to say that they are unwell at the point of embarcation, having booked a cruise several months in advance and looked forward to it. If they did, they would be denied boarding and would lose the cost of travel to Southampton and the excess on their insurance.

I do not know what the solution is to the norovirus problem. I doubt if there is one.
[quote][p][bold]focusfan[/bold] wrote: Having travelled on Boudicca, I would say that their hand sanitation programme is far superior to that of a recent P&O liner I sailed on. For the virus to be on board, might I suggest that at least passenger was unwell immediately prior to sailing, and did not declare this at the port, or is that unfair? !! I agreed re the comment dealing the disparity of the article. Obviously it was not closely scrutinised prior to printing[/p][/quote]Very few people are going to say that they are unwell at the point of embarcation, having booked a cruise several months in advance and looked forward to it. If they did, they would be denied boarding and would lose the cost of travel to Southampton and the excess on their insurance. I do not know what the solution is to the norovirus problem. I doubt if there is one. News Fanatic
  • Score: 2

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree