Crown Manor Hotel in Lyndhurst fined £20,000 as rats found in kitchen

The Crown Manor Hotel in Lyndhurst

The Crown Manor Hotel in Lyndhurst

First published in News
Last updated
Daily Echo: Photograph of the Author by , Chief Reporter, New Forest

A Hampshire hotel has been ordered to pay more than £20,000 in fines and costs after preparing food in rat-infested areas.

The Crown Manor Hotel in Lyndhurst, which twice closed its kitchens after inspectors found evidence of the infestation, admitted five food hygiene offences in a case heard at Southampton Magistrates' Court.

They included two offences of involving the production, processing and distribution of food in areas where there was “an ongoing infestation of rats”.

In a statement issued after the case New Forest District Council said environmental health officers visited the premises after receiving an anonymous complaint about poor hygiene in the kitchen.

“Officers visited The Crown Manor Hotel on October 10 last year and found the kitchen was not adequately pest-proofed.

“Evidence of significant rodent activity was found in the kitchen. Fresh rodent droppings were found underneath and behind equipment, as well as gnawed eggshells and gnawed paper towel.

“Food was not protected against potential contamination. The standard of cleaning and maintenance in the kitchen was also found to be unacceptable.

“As a result of their findings, environmental health officers issued the company with a food hygiene improvement notice, requiring it to implement an effective food safety management system.

“The hotel received a food hygiene rating of 0, the worst rating under the food hygiene rating scheme.”

The statement said the hotel agreed to close the kitchens, which re-opened a few days later after cleaning and pest-roofing had been carried out.

It added: “During routine follow-up checks, environmental health officers found that food was again being prepared in the kitchen, despite fresh evidence of rat activity. The company again agreed to voluntarily close the kitchen until the infestation had been removed.”

Magistrates said the hotel had fallen well short of the hygiene standards expected.

The hotel was fined a total of £16,670 with £4,326 costs.

Councillor Edward Heron, Cabinet member for environment, said: “It is totally unacceptable to allow rats into a food business.

“Environmental health officers took necessary action to protect the health of customers and staff and I am pleased that The Crown Manor House Hotel has responded with improvements and received a food hygiene rating of 4.”

Comments (15)

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2:45pm Wed 13 Aug 14

Kirsty666 says...

Id rather eat at the place that gave everyone food poisoning a few weeks ago than eat there if they were the only two places to eat!
Id rather eat at the place that gave everyone food poisoning a few weeks ago than eat there if they were the only two places to eat! Kirsty666
  • Score: 0

3:14pm Wed 13 Aug 14

excusemoi says...

Fancy going out for a meal? lol
Fancy going out for a meal? lol excusemoi
  • Score: -1

3:15pm Wed 13 Aug 14

SNUGGLES 78 says...

i wondered why ub40 kept playing on the jukebox.
i wondered why ub40 kept playing on the jukebox. SNUGGLES 78
  • Score: 2

3:32pm Wed 13 Aug 14

sotontotty says...

Have they never seen the film Ratatouille?
Have they never seen the film Ratatouille? sotontotty
  • Score: 8

3:35pm Wed 13 Aug 14

sparkster says...

You just never know do you when you go out to eat, if you went into the kitchens in a lot of places I expect you'd think twice about going there again, it's all well and good being showy in the restaurant, I think I'd rather eat somewhere where you know the kitchens are spotless
You just never know do you when you go out to eat, if you went into the kitchens in a lot of places I expect you'd think twice about going there again, it's all well and good being showy in the restaurant, I think I'd rather eat somewhere where you know the kitchens are spotless sparkster
  • Score: 22

4:33pm Wed 13 Aug 14

rudolph_hucker says...

sparkster wrote:
You just never know do you when you go out to eat, if you went into the kitchens in a lot of places I expect you'd think twice about going there again, it's all well and good being showy in the restaurant, I think I'd rather eat somewhere where you know the kitchens are spotless
Open plan kitchens everytime or I won't eat there. Restaurants should be proud of their kitchen and chefs.
[quote][p][bold]sparkster[/bold] wrote: You just never know do you when you go out to eat, if you went into the kitchens in a lot of places I expect you'd think twice about going there again, it's all well and good being showy in the restaurant, I think I'd rather eat somewhere where you know the kitchens are spotless[/p][/quote]Open plan kitchens everytime or I won't eat there. Restaurants should be proud of their kitchen and chefs. rudolph_hucker
  • Score: 16

6:22pm Wed 13 Aug 14

knighton007 says...

the meals there were crap anyway .went there years ago never been back since. it will take a long time to get customers to go back there its a shake up call to all the other bar's / restaurants in the area.
the meals there were crap anyway .went there years ago never been back since. it will take a long time to get customers to go back there its a shake up call to all the other bar's / restaurants in the area. knighton007
  • Score: 3

6:54pm Wed 13 Aug 14

saintsfan76 says...

It may cost establishments where there are kitchens money but when it comes to hygiene where food is produced and the public are served you cannot cut corners. Am afraid to say i have always seen The Crown as a jewel in Lyndhursts restaurants and hotels but sadly no more.
It may cost establishments where there are kitchens money but when it comes to hygiene where food is produced and the public are served you cannot cut corners. Am afraid to say i have always seen The Crown as a jewel in Lyndhursts restaurants and hotels but sadly no more. saintsfan76
  • Score: 8

7:06pm Wed 13 Aug 14

coopee says...

A Very good friend of mine had severe food poisoning from here a few years ago, obviously nothing has changed!! Make me sick, they can get away with it, lets hope its shut down, my friend was so so poorly because of this!!
A Very good friend of mine had severe food poisoning from here a few years ago, obviously nothing has changed!! Make me sick, they can get away with it, lets hope its shut down, my friend was so so poorly because of this!! coopee
  • Score: -1

7:31pm Wed 13 Aug 14

Stubs says...

Anyone fancy a rat burgar.
Anyone fancy a rat burgar. Stubs
  • Score: -1

7:31pm Wed 13 Aug 14

Stubs says...

Anyone fancy a rat burgar.
Anyone fancy a rat burgar. Stubs
  • Score: -3

11:44am Thu 14 Aug 14

CrownHotel says...

Dear readers

As the new owner of the Crown Manor House Hotel, I feel it is important to clarify the issues we experienced.

On taking ownership, the hotel was tired. We have invested in excess of £2.5 million into the Hotel.

We experienced an issue with pests due to work being carried out by the council on drains at the neighbouring derelict property. We installed a temporary kitchen during this time.

The kitchens have been fully refurbished and have an excellent rating for food hygiene.

As a family run business, the reputation of the Hotel and the quality of our food and service is of paramount importance.

This is an example of over enthusiastic journalism, our popularity and reputation speaks for itself.

We look forward to being of continued service to the local community.

The Crown Manor House Hotel
Dear readers As the new owner of the Crown Manor House Hotel, I feel it is important to clarify the issues we experienced. On taking ownership, the hotel was tired. We have invested in excess of £2.5 million into the Hotel. We experienced an issue with pests due to work being carried out by the council on drains at the neighbouring derelict property. We installed a temporary kitchen during this time. The kitchens have been fully refurbished and have an excellent rating for food hygiene. As a family run business, the reputation of the Hotel and the quality of our food and service is of paramount importance. This is an example of over enthusiastic journalism, our popularity and reputation speaks for itself. We look forward to being of continued service to the local community. The Crown Manor House Hotel CrownHotel
  • Score: 10

12:01pm Thu 14 Aug 14

MisterGrimsdale says...

Nice of them to set the record straight.
Nice of them to set the record straight. MisterGrimsdale
  • Score: 6

7:55pm Thu 14 Aug 14

Dave Giles says...

I feel sorry to say that my comment will probably not make any difference here but I have actually spent a small amount of time in The Crown Hotel very recently and can speak in a very unbiased way. I am a chef of 20 years experience, having worked in high class places, including for well known chefs and my standards are set very high due to the quality I have worked at. I would like to say that I found the kitchen to a high standard with fridges organised correctly to health standards, labelling up to date, HACCAP forms being filled in, newly clad walls, a clean floor and general good standards across the board. This can be said of the whole hotel with reception areas and rooms being of a high standard where the effort being put in is clear to see.

In my view a huge change has happened since the time of the initial visit and it is important to see how much has been done rather than concentrate on the story as is.
I feel sorry to say that my comment will probably not make any difference here but I have actually spent a small amount of time in The Crown Hotel very recently and can speak in a very unbiased way. I am a chef of 20 years experience, having worked in high class places, including for well known chefs and my standards are set very high due to the quality I have worked at. I would like to say that I found the kitchen to a high standard with fridges organised correctly to health standards, labelling up to date, HACCAP forms being filled in, newly clad walls, a clean floor and general good standards across the board. This can be said of the whole hotel with reception areas and rooms being of a high standard where the effort being put in is clear to see. In my view a huge change has happened since the time of the initial visit and it is important to see how much has been done rather than concentrate on the story as is. Dave Giles
  • Score: 6

1:46am Fri 15 Aug 14

Ronnie G says...

Hmmm, Council carrying out work on drains at disused derelict building next door and suddenly The Crown Hotel new owners receive an unannounced visit from Environment Department??
It's a stitch....
Hmmm, Council carrying out work on drains at disused derelict building next door and suddenly The Crown Hotel new owners receive an unannounced visit from Environment Department?? It's a stitch.... Ronnie G
  • Score: 5

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