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The RSM Tenon Award for Customer Service contenders

Customer service plays a vital role for any firm seeking or retaining business.

And firms ignore at their peril the retail adage that the customer is always right.

Genuine and innovative focus on customer service and care is what the judges are seeking for the RMS Tenon Customer Service Award.

The award is designed for businesses who can demonstrate excellent customer service and achievement within their field.

Judges are looking for customer service objectives and strategy, business performance, customer care, staff development plans and how this has driven business growth.

RSM Tenon, is the 7th largest accountancy firm in the UK. It has built its national client base through excellent service and was last year voted National Firm of the Year at the British Accountancy Awards.

Classic Folios

Classic Folios is a specialist supplier of bespoke documentation packages to the new-build homes market.

The Eastleigh based company not only designs and writes comprehensive homeowners’ manuals, but also produces personalised leather folders, binders and cases to meet each client’s complete presentation requirements.

All products are made and hand-finished exclusively in the UK, ensuring exceptional quality standards and rapid turnaround times.

Customer service is so central to the business, the firm’s strapline “binding relationships”, was designed into its corporate logo.

With a client base of some 250 property developers, such as Crest Nicholson and the Berkeley Group, as well as corporate clients across a range of luxury markets including marine, motor and wealth management, the firm now supplies over 30,000 folios per year.

Fasset

Originally the IBM UK manufacturing facility, Langstone Technology Park is now a 40-acre campus of mixed use space.

Fasset has been central to the creation of a vibrant business community, home to 38 businesses employing around 3,500 people.

Fasset manage the facility delivering both a classic FM and a whole host more.

Its investment in the park has resulted in the introduction of workplace childcare, 24-hour fitness centre, boot camp fitness sessions, a dawn to dusk restaurant, Starbucks and multiple green initiatives.

Fasset supports and invests heavily in the local area, leading community initiatives and creating substantial local employment.

Parklifekids

Parklifekids is an independent children’s store in Winchester selling shoes, clothes, accessories and gifts for children aged 0 to 10 years.

Its goal is to make shopping for children fun by selling a wide range of products, handpicked for their quality and value, in friendly surroundings. ParkLifeKids provides a quality service and have made shoe fitting a key priority.

All staff are trained fitters and the owner, Maria Harvey, is a member of the Society of Shoe Fitters.

The aim of the business is to become the most trusted place to go to for shoe fitting.

Hi-Tech Mouldings

Hi-Tech Mouldings has a vision to work with its customers to provide the best customer care with outstanding technical support.

To provide their customers with a focused service, they work closely with them to fully understand their needs from technical and commercial requirements to meet and exceed their expectations.

The service is supplied to global customers in areas such as healthcare, diagnostics, personal safety, communications, aerospace and defence.

The Waterlooville firm also undertakes reviews with its customers, discussing variations to their forecasts, the market impact of material price changes, new product development and its overall performance.

Hi-Tech Mouldings has a focus to be the ideal partner to its customers with the simple aim of providing an all-encompassing customer experience.

Its approach to business has continued to be successful in the current economic climate with growth of 18 and 10 per cent in the past two financial years.