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Gentle art of dealing with rowdy drinkers
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| Reporter Ash Bolton gets first hand experience of the techniques |
CONTRARY to popular belief it is
not every day that I get thrown
out of a Southampton bar for
being rowdy.
But after door staff at the city's trendy
Orange Rooms received awards for a new
course on how to remove customers safely
from the premises they kindly offered to give
me a demonstration.
Altogether eight members of staff from the
bar took the three-day training course that
taught them how to remove aggressive customers
from the bar without causing serious
injury.
The bar is the first in Southampton to send
staff on the nationally accredited course that
is equivalent to a level-three award from academic
awarding body ASET.
Based in Chilworth, Risks Contained
has been running for a year and has already
trained staff at Southampton Solent
University, Portsmouth City Council and
Southampton and Portsmouth hospitals on
how to deal with difficult people safely.
Security staff are taught the legal issues on
using force, basic escort drills to remove people
off the premises, implications of using
good and bad means of removing people and
how to review incidents afterwards.
The course is run by training director
Martin Farrow, a former police trainer and
physical trainer in the military.
Martin said: "They are taught the pitfalls
of using dangerous techniques like holding
someone around the head and why that
should not be done.
"The emphasis on the training is that
when every method has failed the last
thing we would ever do is to physically
manhandle people. "It's more about recognising
triggers, learning about body language
and communication skills.
"They are taught safe methods of
restraint. Things that don't involve bending
limbs, things that cause injuries such as
breaks and fractures."
Bar manager Neil Homer said: "The feedback
from the door staff has been excellent.
"They were amazed at how simple and effective
the techniques were."
PC Mike Sullivan, a licensing officer for
Hampshire police, said: "If people are being
taught to use reasonable force safely and
properly it's got to be a good thing."
7:12am Monday 24th March 2008
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CommentPosted by: doorman, dorset on 8:40am Mon 24 Mar 08
Well done to the Echo i believe soton Doorman to be the best in the country, thats why we are paid £25 a hour because we are the best.
Well done to the Echo i believe soton Doorman to be the best in the country, thats why we are paid £25 a hour because we are the best.
Posted by: paul b on 9:48am Mon 24 Mar 08
After watching the video im not convinced...
After watching the video im not convinced...
Posted by: Biffo on 2:33pm Mon 24 Mar 08
[bold]Reporter Ash Bolton[/bold]
Oh Dear - a sensitive little sole who cant take the heat of criticism.
Perhaps he would be better working on the womans page than crime
Reporter Ash Bolton
Oh Dear - a sensitive little sole who cant take the heat of criticism.
Perhaps he would be better working on the womans page than crime
Posted by: Womens Page Editor on 3:08pm Mon 24 Mar 08
[quote][bold]Biffo[/bold] wrote:
[bold]Reporter Ash Bolton[/bold] Oh Dear - a sensitive little sole who cant take the heat of criticism. Perhaps he would be better working on the womans page than crime[/quote] No thanks.
Biffo wrote:
Reporter Ash Bolton Oh Dear - a sensitive little sole who cant take the heat of criticism. Perhaps he would be better working on the womans page than crime
No thanks.
Posted by: Dicky Bow, on the dance floor on 3:48pm Mon 24 Mar 08
Doormen are just jumped up overweight idiots who can't get into the police force.
Doormen are just jumped up overweight idiots who can't get into the police force.
Posted by: paul b on 4:14pm Mon 24 Mar 08
Im not convinced
Posted by: Robert on 4:54pm Mon 24 Mar 08
Well it's better to be a sole than a haddock like you, Biffo.
Is that kid Ash Bolton? Fetch the NSPCC somebody! At that age all you need do is promise them an ice cream if they're good.
Well it's better to be a sole than a haddock like you, Biffo.
Is that kid Ash Bolton? Fetch the NSPCC somebody! At that age all you need do is promise them an ice cream if they're good.
Posted by: Door Supervisor, Southampton on 6:08pm Mon 24 Mar 08
Seen the video and not particularly impressed. These courses have been going about for years. I've been on the doors for approximately 25 years all over the country and can honestly say that physical restraints are virtually a fashion for door staff. Different techniques come in and out like fashion.
Let me explain. About 15 years ago everyone who went on a similar course ([italic]and there are literally thousands to chose from[/italic] ) were taught to restrain people by "Choking people out." This is a technique whereby you were trained to put your arm around someones neck and basically squeeze until they are rendered unconscious. Then in early 2000 came "Painless physical restraint methods". These were methods whereby you restrain someone in such a way that if they try and move out of the restraint, then they would have pain and stop. Personally I believe this is what restraint is all about so nothing really new there, just the terminology. Then came the good old SIA (Security Industry Authority). They do not train any door supervisor restraint methods whatsoever. In fact they don't do anything really. Amongst the security industry they are considered a joke, so you can't really take that government run organisation seriously. They believe that you shouldn't get physical with anyone.... how can you get rid of a violent, drunk pratt otherwise?
Today there is mention of the above course. Personally I'm puzzled why this is newsworthy. Orange Rooms is considered to be the easiest door to run with very little trouble. This of course could be down to the skill of the door supervisors. Perhaps Orange Rooms have just taken a new advertising contract out with the Echo or even the training company, who knows, or cares? I haven't seen mention of any new courses in hairdressing or bricklaying techniques, has anyone else?
Anyway at least the bar is showing initiative and doing something. More than could be said for some doors in town. However the course is just same as, same as. Something to appease the local plod and make everyone think they're that little bit safer, if it works, I guess why knock it?
Seen the video and not particularly impressed. These courses have been going about for years. I've been on the doors for approximately 25 years all over the country and can honestly say that physical restraints are virtually a fashion for door staff. Different techniques come in and out like fashion.
Let me explain. About 15 years ago everyone who went on a similar course (
and there are literally thousands to chose from ) were taught to restrain people by "Choking people out." This is a technique whereby you were trained to put your arm around someones neck and basically squeeze until they are rendered unconscious. Then in early 2000 came "Painless physical restraint methods". These were methods whereby you restrain someone in such a way that if they try and move out of the restraint, then they would have pain and stop. Personally I believe this is what restraint is all about so nothing really new there, just the terminology. Then came the good old SIA (Security Industry Authority). They do not train any door supervisor restraint methods whatsoever. In fact they don't do anything really. Amongst the security industry they are considered a joke, so you can't really take that government run organisation seriously. They believe that you shouldn't get physical with anyone.... how can you get rid of a violent, drunk pratt otherwise?
Today there is mention of the above course. Personally I'm puzzled why this is newsworthy. Orange Rooms is considered to be the easiest door to run with very little trouble. This of course could be down to the skill of the door supervisors. Perhaps Orange Rooms have just taken a new advertising contract out with the Echo or even the training company, who knows, or cares? I haven't seen mention of any new courses in hairdressing or bricklaying techniques, has anyone else?
Anyway at least the bar is showing initiative and doing something. More than could be said for some doors in town. However the course is just same as, same as. Something to appease the local plod and make everyone think they're that little bit safer, if it works, I guess why knock it?
Posted by: James Paul, TOTTON on 6:41pm Mon 24 Mar 08
Is that a football behind him ?
Is that a football behind him ?
Posted by: Sceptic, Waterside on 7:41pm Mon 24 Mar 08
[quote][bold]James Paul[/bold] wrote:
Is that a football behind him ?[/quote] Nope..its the Easter Resurrection of Colin McRae...he's obviously eaten well in heaven though,eh?
James Paul wrote:
Is that a football behind him ?
Nope..its the Easter Resurrection of Colin McRae...he's obviously eaten well in heaven though,eh?
Posted by: King Mush, Woolston on 1:45am Tue 25 Mar 08
[quote][bold]Biffo[/bold] wrote:
[bold]Reporter Ash Bolton[/bold] Oh Dear - a sensitive little sole who cant take the heat of criticism. Perhaps he would be better working on the womans page than crime[/quote] "Sensitive little sole"?
I thought he was a skate!!
Biffo wrote:
Reporter Ash Bolton Oh Dear - a sensitive little sole who cant take the heat of criticism. Perhaps he would be better working on the womans page than crime
"Sensitive little sole"?
I thought he was a skate!!
Posted by: Scep, Waterside on 8:54am Tue 25 Mar 08
[quote][bold]King Mush[/bold] wrote:
[quote][bold]Biffo[/bold] wrote: [bold]Reporter Ash Bolton[/bold] Oh Dear - a sensitive little sole who cant take the heat of criticism. Perhaps he would be better working on the womans page than crime[/quote] "Sensitive little sole"? I thought he was a skate!![/quote] CLASS!!
King Mush wrote:
Biffo wrote: Reporter Ash Bolton Oh Dear - a sensitive little sole who cant take the heat of criticism. Perhaps he would be better working on the womans page than crime
"Sensitive little sole"? I thought he was a skate!!
CLASS!!
Posted by: Skirtingboard Man, Totton on 8:01pm Tue 25 Mar 08
[quote][bold]Dicky Bow[/bold] wrote:
Doormen are just jumped up overweight idiots who can't get into the police force.[/quote] Are you referring to British Transport Police or the MOD Police?
Dicky Bow wrote:
Doormen are just jumped up overweight idiots who can't get into the police force.
Are you referring to British Transport Police or the MOD Police?
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