Apology after hundreds spend hours without water (From Daily Echo)
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City tower block hit by burst pipes
6:10am Wednesday 31st October 2012 in News
Millbrook Towers resident Paul Harris.
HUNDREDS of residents spent 10 hours without water yesterday after burst water pipes caused chaos in a Southampton community.
Taps ran dry, babies’ bottles and baths could not be filled and toilets could not be flushed after a water main broke in Millbrook – cutting supplies to nearly 200 homes, including Southampton’s tallest tower block, the 25 storey Millbrook Towers.
Southern Water said the alarm was raised at 9am and that engineers spent the intervening hours hunting down the source of the leak before they begin drilling deep into the road on the junction of Ullswater Road and Windermere Avenue.
Some fed up residents were delivered bottled water throughout the day while others ran local shops dry of large bottles of water.
Mum Carrie Mitchell, 21, of Millbrook Towers, was left unable to fill her threemonth- old baby’s bottle. She said: “I am worried about the baby– he needs it every four to five hours.”
She said she had not received any emergency bottled water from Southern Water and could not afford to buy it herself.
Dad Nathan Drury, 30, of Millbrook Towers, said he only realised the supply was off when running the baby’s bath and received no information from landlord Southampton City Council or Southern Water about how long his family would be without a functioning toilet or drinking water.
He said: “It is almost like this block doesn’t exist. The children have nothing to drink except milk and there isn’t much left.”
Paul Harris, 30, said he first noticed something was wrong when only hot water came out of the tap, although that soon ran dry.
He said: “We received no notice of the problem whatsoever.
Being kept in the dark is just wrong.”
Shopkeeper Ian Smith, who runs the Food Barn opposite Millbrook Towers, ran out of stocks in just three hours.
He said: “We sold 200.
People started noticing there was no water in the system and all of a sudden there was a mad panic.”
Southern Water said supplies were back on from 7pm.
A spokesman said: “We repaired the pipe as a matter of urgency and restored supplies as soon as possible. We apologize to customers affected for the inconvenience.”
Council housing and leisure boss Warwick Payne said last night: “It’s understandable that Southern Water may have problems with their pipes and there may be brief periods when the supplies are disrupted but I would not expect that to be for more than a few hours – anything longer and questions need to be asked.”
Comments(31)
nedscrumpo
says...
7:05am Wed 31 Oct 12
SotonNorth wrote:You have to keep up the payments on the 50" HD telly
So the mother unable to fill her baby's bottle with water couldn't afford to go out and buy some? Last time I looked, places like Tesco and Asda sold 1.5 litre bottles of water for 17p.
Over the Edge
says...
8:57am Wed 31 Oct 12
sotonman2012
says...
9:20am Wed 31 Oct 12
sasmike
says...
9:26am Wed 31 Oct 12
Inform Al
says...
10:06am Wed 31 Oct 12
sotonman2012 wrote:Percentage wise more council tenants are in work than those of other social housing landlords, and they in turn are more likely to be in work than those unfortunates paying extortionate rents to C'morons friends, who all too often are caught in a trap where if they work they lose too much of their income to rent. It is a sad fact that many of us have had to tighten our purse strings, even those of us that worked all our lives. And yes, I live in council accommodation.
My main burst last year & I was left without water for more then 24 hours,Also as for not being able to feed your children,I'm sure this person is in recipt of milk vouchers,You can buy them pre made cartons of baby milk if its a emergency.Maybe if anyone in Millbrook towers acctually worked they wouldn't of been affected by this.
sotonboy84
says...
10:07am Wed 31 Oct 12
And if they each had a job and went to work, the water would have been back on by the time they got home and wouldn't have noticed.
sotonboy84
says...
10:17am Wed 31 Oct 12
Inform Al wrote:People certainly aren't caught in a trap. Everybody has to pay rent or a mortgage and either can be a struggle for a lot of people. I have always worked hard, pay my own mortgage and have never been a burden on this country.
sotonman2012 wrote: My main burst last year & I was left without water for more then 24 hours,Also as for not being able to feed your children,I'm sure this person is in recipt of milk vouchers,You can buy them pre made cartons of baby milk if its a emergency.Maybe if anyone in Millbrook towers acctually worked they wouldn't of been affected by this.Percentage wise more council tenants are in work than those of other social housing landlords, and they in turn are more likely to be in work than those unfortunates paying extortionate rents to C'morons friends, who all too often are caught in a trap where if they work they lose too much of their income to rent. It is a sad fact that many of us have had to tighten our purse strings, even those of us that worked all our lives. And yes, I live in council accommodation.
A lot of these people have grown too used to sitting around all day whilst tax payers support their existence. When they are told to get a job then work out that they will have to work for 8 hours a day, 5/6 days a week to support themselves but ne no better off – that's what they don't like and all the bad backs and sudden attacks of depression appear to ensure the survival of their easy life of leisure.
Nicole23
says...
10:17am Wed 31 Oct 12
Romsey84
says...
10:29am Wed 31 Oct 12
There is no one living in Millbrook Towers who is not provided with enough money (be it through work or benefits) to provide there child with something to drink during a 10 hour "drought" so not having the money to buy a bottle of water is nonsense. And as for not being able to bath your child for 10 hours??? I'm sure you'll cope!
Seriously reporters, there must be something more news worthy going on somewhere in Hampshire, a cat stuck up a tree perhaps?
StJohn
says...
10:37am Wed 31 Oct 12
elvisimo
says...
11:02am Wed 31 Oct 12
nedscrumpo wrote:Agree - "there is not much milk left" - If walking to the shop is too much trouble - buy a cow.
SotonNorth wrote: So the mother unable to fill her baby's bottle with water couldn't afford to go out and buy some? Last time I looked, places like Tesco and Asda sold 1.5 litre bottles of water for 17p.You have to keep up the payments on the 50" HD telly
Pathetic people - understand the concept of self help?!.
Cant afford water - yes it is about 17p for 2 litres.
bigal007
says...
12:18pm Wed 31 Oct 12
Over the Edge
says...
1:22pm Wed 31 Oct 12
Hdg end mo
says...
1:49pm Wed 31 Oct 12
So were does her income support,child benefit, money go every week surely this must total over £150 per week not including all housing paid
Ridiculous
Hdg end mo
says...
1:49pm Wed 31 Oct 12
So were does her income support,child benefit, money go every week surely this must total over £150 per week not including all housing paid
Ridiculous
Huffter
says...
1:53pm Wed 31 Oct 12
worker86
says...
2:08pm Wed 31 Oct 12
Huffter
says...
2:12pm Wed 31 Oct 12
worker86 wrote:But the people of America do have plenty of water.
Blimey only 10 hours think about the poor people in America with nothing and least you have a roof over your head!!!!!!
Huffter
says...
2:41pm Wed 31 Oct 12
Romsey84 wrote:Gotta fill the space with something - news from Ford's is a bit thin on the ground today!
I can't believe that this minor inconvenience is deemed news worthy!!! There are people in the world who are going without water for days, 10 hours is hardly an emergancy. There is no one living in Millbrook Towers who is not provided with enough money (be it through work or benefits) to provide there child with something to drink during a 10 hour "drought" so not having the money to buy a bottle of water is nonsense. And as for not being able to bath your child for 10 hours??? I'm sure you'll cope! Seriously reporters, there must be something more news worthy going on somewhere in Hampshire, a cat stuck up a tree perhaps?
Dresnez
says...
3:13pm Wed 31 Oct 12
Hdg end mo wrote:Mum Carrie Mitchell, 21, of Millbrook Towers, was left unable to fill her three month- old baby’s bottle. She said: “I am worried about the baby– he needs it every four to five hours.”
Carrie Mitchell mum of one says, she cannot afford to buy a bottle of water?
So were does her income support,child benefit, money go every week surely this must total over £150 per week not including all housing paid
Ridiculous
Hdg end mo You know for certain that everyone in the block is on benefits then, and you know how much they get in benefits (never having claimed benefits I don't know these things). So many assumptions and generalisations made on here today.
Only Carrie may of course be on Maternity Leave. In any case 3 month old babies do not like to be kept waiting for their bottle and a trip to the shops is a major expedition when you have a baby. Taking a baby with a feed due to the shops and listening to your baby scream because a feed is due is not a good experience. Then when you get back you need to make up the feed still keeping the baby waiting.
Worst of all you do not know when the water is coming back on, do you wait or do you assume you will be without for several hours.
Do you buy one bottle of water or several? If you have the health visitor due at the same time do you leave her a note.
Babies make a lot of washing too.
If you are forewarned you can make provision but otherwise you don't know anything.
She may have slept in late, perhaps the little fellow had her up all night, maybe he don't sleep well or has started teething.
Southern Water had to locate and repair the leak. Apparently much water that should be in the reservoirs is lost through leaks.
Dresnez
says...
3:13pm Wed 31 Oct 12
Hdg end mo wrote:Mum Carrie Mitchell, 21, of Millbrook Towers, was left unable to fill her three month- old baby’s bottle. She said: “I am worried about the baby– he needs it every four to five hours.”
Carrie Mitchell mum of one says, she cannot afford to buy a bottle of water?
So were does her income support,child benefit, money go every week surely this must total over £150 per week not including all housing paid
Ridiculous
Hdg end mo You know for certain that everyone in the block is on benefits then, and you know how much they get in benefits (never having claimed benefits I don't know these things). So many assumptions and generalisations made on here today.
Only Carrie may of course be on Maternity Leave. In any case 3 month old babies do not like to be kept waiting for their bottle and a trip to the shops is a major expedition when you have a baby. Taking a baby with a feed due to the shops and listening to your baby scream because a feed is due is not a good experience. Then when you get back you need to make up the feed still keeping the baby waiting.
Worst of all you do not know when the water is coming back on, do you wait or do you assume you will be without for several hours.
Do you buy one bottle of water or several? If you have the health visitor due at the same time do you leave her a note.
Babies make a lot of washing too.
If you are forewarned you can make provision but otherwise you don't know anything.
She may have slept in late, perhaps the little fellow had her up all night, maybe he don't sleep well or has started teething.
Southern Water had to locate and repair the leak. Apparently much water that should be in the reservoirs is lost through leaks.
Dresnez
says...
3:13pm Wed 31 Oct 12
Hdg end mo wrote:Mum Carrie Mitchell, 21, of Millbrook Towers, was left unable to fill her three month- old baby’s bottle. She said: “I am worried about the baby– he needs it every four to five hours.”
Carrie Mitchell mum of one says, she cannot afford to buy a bottle of water?
So were does her income support,child benefit, money go every week surely this must total over £150 per week not including all housing paid
Ridiculous
Hdg end mo You know for certain that everyone in the block is on benefits then, and you know how much they get in benefits (never having claimed benefits I don't know these things). So many assumptions and generalisations made on here today.
Only Carrie may of course be on Maternity Leave. In any case 3 month old babies do not like to be kept waiting for their bottle and a trip to the shops is a major expedition when you have a baby. Taking a baby with a feed due to the shops and listening to your baby scream because a feed is due is not a good experience. Then when you get back you need to make up the feed still keeping the baby waiting.
Worst of all you do not know when the water is coming back on, do you wait or do you assume you will be without for several hours.
Do you buy one bottle of water or several? If you have the health visitor due at the same time do you leave her a note.
Babies make a lot of washing too.
If you are forewarned you can make provision but otherwise you don't know anything.
She may have slept in late, perhaps the little fellow had her up all night, maybe he don't sleep well or has started teething.
Southern Water had to locate and repair the leak. Apparently much water that should be in the reservoirs is lost through leaks.
Dresnez
says...
3:13pm Wed 31 Oct 12
Hdg end mo wrote:Mum Carrie Mitchell, 21, of Millbrook Towers, was left unable to fill her three month- old baby’s bottle. She said: “I am worried about the baby– he needs it every four to five hours.”
Carrie Mitchell mum of one says, she cannot afford to buy a bottle of water?
So were does her income support,child benefit, money go every week surely this must total over £150 per week not including all housing paid
Ridiculous
Hdg end mo You know for certain that everyone in the block is on benefits then, and you know how much they get in benefits (never having claimed benefits I don't know these things). So many assumptions and generalisations made on here today.
Only Carrie may of course be on Maternity Leave. In any case 3 month old babies do not like to be kept waiting for their bottle and a trip to the shops is a major expedition when you have a baby. Taking a baby with a feed due to the shops and listening to your baby scream because a feed is due is not a good experience. Then when you get back you need to make up the feed still keeping the baby waiting.
Worst of all you do not know when the water is coming back on, do you wait or do you assume you will be without for several hours.
Do you buy one bottle of water or several? If you have the health visitor due at the same time do you leave her a note.
Babies make a lot of washing too.
If you are forewarned you can make provision but otherwise you don't know anything.
She may have slept in late, perhaps the little fellow had her up all night, maybe he don't sleep well or has started teething.
Southern Water had to locate and repair the leak. Apparently much water that should be in the reservoirs is lost through leaks.
Hdg end mo
says...
4:44pm Wed 31 Oct 12
Dresnez wrote:Phew!!! You sure u don't want to repost one more time.....
Hdg end mo wrote:Mum Carrie Mitchell, 21, of Millbrook Towers, was left unable to fill her three month- old baby’s bottle. She said: “I am worried about the baby– he needs it every four to five hours.”
Carrie Mitchell mum of one says, she cannot afford to buy a bottle of water?
So were does her income support,child benefit, money go every week surely this must total over £150 per week not including all housing paid
Ridiculous
Hdg end mo You know for certain that everyone in the block is on benefits then, and you know how much they get in benefits (never having claimed benefits I don't know these things). So many assumptions and generalisations made on here today.
Only Carrie may of course be on Maternity Leave. In any case 3 month old babies do not like to be kept waiting for their bottle and a trip to the shops is a major expedition when you have a baby. Taking a baby with a feed due to the shops and listening to your baby scream because a feed is due is not a good experience. Then when you get back you need to make up the feed still keeping the baby waiting.
Worst of all you do not know when the water is coming back on, do you wait or do you assume you will be without for several hours.
Do you buy one bottle of water or several? If you have the health visitor due at the same time do you leave her a note.
Babies make a lot of washing too.
If you are forewarned you can make provision but otherwise you don't know anything.
She may have slept in late, perhaps the little fellow had her up all night, maybe he don't sleep well or has started teething.
Southern Water had to locate and repair the leak. Apparently much water that should be in the reservoirs is lost through leaks.
as for carrie Mitchell comment in earlier post which the echo have scaled down they quoted
Carrie Mitchell single mum of one on benefits could not even afford to buy a bottle of water
Hence my response I for one have never claimed benefits however the amount I quoted was a rough estimate.
well I hope all the millbrook tower occupants enjoy there hot bath tonight and carrie Mitchell can now feed her baby at peace
cantthinkofone
says...
4:49pm Wed 31 Oct 12
Dresnez wrote:What on earth do you think you're doing on here making such rational and sympathetic observations as that? Very poor show. You need to buck your ideas up matey, and replace that reasonableness with a bit of cold-hearted judgementalism and a sprinkling of bigotry.
Hdg end mo wrote:Mum Carrie Mitchell, 21, of Millbrook Towers, was left unable to fill her three month- old baby’s bottle. She said: “I am worried about the baby– he needs it every four to five hours.”
Carrie Mitchell mum of one says, she cannot afford to buy a bottle of water?
So were does her income support,child benefit, money go every week surely this must total over £150 per week not including all housing paid
Ridiculous
Hdg end mo You know for certain that everyone in the block is on benefits then, and you know how much they get in benefits (never having claimed benefits I don't know these things). So many assumptions and generalisations made on here today.
Only Carrie may of course be on Maternity Leave. In any case 3 month old babies do not like to be kept waiting for their bottle and a trip to the shops is a major expedition when you have a baby. Taking a baby with a feed due to the shops and listening to your baby scream because a feed is due is not a good experience. Then when you get back you need to make up the feed still keeping the baby waiting.
Worst of all you do not know when the water is coming back on, do you wait or do you assume you will be without for several hours.
Do you buy one bottle of water or several? If you have the health visitor due at the same time do you leave her a note.
Babies make a lot of washing too.
If you are forewarned you can make provision but otherwise you don't know anything.
She may have slept in late, perhaps the little fellow had her up all night, maybe he don't sleep well or has started teething.
Southern Water had to locate and repair the leak. Apparently much water that should be in the reservoirs is lost through leaks.
Here, like this:
"Im suprised they even notised. The tennants super must hav run out I suppose."
See?
Try to make sure you spell a few things wrong too, and avoid using much punctuation.
HTH :-)
vikkinicks
says...
7:09pm Wed 31 Oct 12
IronLady2010
says...
8:52pm Wed 31 Oct 12
The residents should have been given access to emergency water supplies, bottled water should have been unlimited.
Regardless of how some may judge people in Tower blocks, they still deserve to be treated fairly when it comes to water.
skj1980
says...
10:58pm Wed 31 Oct 12
Hdg end mo
says...
1:12pm Thu 1 Nov 12
skj1980 wrote:Benefits???
i was very offended to c some of your comments on here to assume that every1 in a tower block is on benifits !! i live in this tower block and was affected too , but i actually work and so does my partner we dont recive ANY benifits and we work our butts off just to survive and support our family . and b 4 any 1 comments no were not part timers we actually work day and evenings between us , so please dont make judgement on ppl for the areas that they choose to live in . and if u looked at the bit in the paper shops over the rd from the block sold out of water so if Carrie had to goto tesco thats a 20mins walk from here if she dosent drive and with a hungry baby im sure u will agree that wouldnt of been pleasant , please give ppl a chance to defend them selfs as not every1 should b labled the same if they live in a tower block !! there maybe a few ppl who need to get off there butts and get a job but not every1 lives like that . xxx
cantthinkofone
says...
9:30pm Thu 1 Nov 12
skj1980 wrote:Hi, you must be new here!
i was very offended to c some of your comments on here to assume that every1 in a tower block is on benifits !! i live in this tower block and was affected too , but i actually work and so does my partner we dont recive ANY benifits and we work our butts off just to survive and support our family . and b 4 any 1 comments no were not part timers we actually work day and evenings between us , so please dont make judgement on ppl for the areas that they choose to live in . and if u looked at the bit in the paper shops over the rd from the block sold out of water so if Carrie had to goto tesco thats a 20mins walk from here if she dosent drive and with a hungry baby im sure u will agree that wouldnt of been pleasant , please give ppl a chance to defend them selfs as not every1 should b labled the same if they live in a tower block !! there maybe a few ppl who need to get off there butts and get a job but not every1 lives like that . xxx
You mustn't take it personally, but I'm afraid your claims that you and others in the block aren't on benefits don't have much credibility. The Echo comments section is lucky enough to play host to some of the world's foremost experts on sociology, criminal psychology, mental health, planning, history and a host of other things. What sets them apart from leading academic institutions though, is that they are also uniquely gifted with a psychic degree of insight into the character and behaviours of people featured in or even just remotely connected to stories on the Echo website. It's a truly amazing ability, and we really ought to be thankful that they choose to share their gifts with us.
:-)
SotonNorth says...
6:51am Wed 31 Oct 12