Undertakers arrive at funeral service at Southampton Crematorium with wrong body

Daily Echo: Southampton Crematorium Southampton Crematorium

HORRIFIED mourners were left in floods of tears as undertakers arrived at a funeral service – with the wrong coffin.

Friends and relatives had gathered at Southampton Crematorium to say their final farewells to a loved one, who had passed away at the age of 77 following a long illness.

But when the hearse arrived at the East Chapel, they were devastated to find out the coffin that had been brought along had somebody else’s name on it.

The mistake had been spotted by a member of staff at the crematorium who checked the nameplate of the coffin before it entered the chapel.

Funeral directors Nigel Guilder immediately set about collecting the right casket after the error was pointed out. They are reported to have left and returned shortly afterwards having swapped the coffin.

The family were asked to wait in the chapel while the transfer took place.

Witnesses reported seeing mourners in tears as it became clear what had happened.

It is not yet clear whether the family of the person whose name was on the first coffin has been informed of what happened.

The firm, based on Hursley Road in Chandler’s Ford, has refused to discuss the matter despite numerous requests for a comment.

One Hampshire funeral director has described the incident as “horrendous”.

He added: “This is a horrendous thing to happen for any family. There are enough processes in place for this not to happen.”

Nigel Guilder Ltd, which advertises itself as a family-owned firm, offers three types of funeral plan, ranging from the simple £3,085 plan to an “exclusive” £3,690 personalised package.

While the simple plan offers essentials-only and service-only in office hours, the comprehensive “exclusive” option allows for personalised options, two limousines to accompany the hearse and service out of hours.

When Nigel Guilder was approached at his home to comment on the mix-up, he declined to comment.

A spokesman for the city council, which runs the crematorium, said: “The council has a system in place at the crematorium whereby the nameplate on every coffin is checked before it can enter the chapel.

“This very unfortunate and rare mistake was therefore identified very quickly and the funeral director concerned (which is not employed by Southampton City Council) took immediate steps to rectify the situation.

“The family were invited into the chapel to wait until the service could begin.”

The family involved have declined to comment about the ordeal.

Comments (63)

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10:05am Tue 8 Oct 13

AndyAndrews says...

That is a massive and upsetting mistake: the funeral directors should waive all their fees.
That is a massive and upsetting mistake: the funeral directors should waive all their fees. AndyAndrews

10:12am Tue 8 Oct 13

Vix1 says...

Yes, they should waive their fees, but to be honest, any amount of financial recompense won't make up for the distress that the family experienced. Funerals are hard enough at the best of times. My heart goes out to them.
Yes, they should waive their fees, but to be honest, any amount of financial recompense won't make up for the distress that the family experienced. Funerals are hard enough at the best of times. My heart goes out to them. Vix1

10:20am Tue 8 Oct 13

sotonwinch09 says...

Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin. sotonwinch09

10:22am Tue 8 Oct 13

froots says...

sotonwinch09 wrote:
Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.
[quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely. froots

10:23am Tue 8 Oct 13

acid drop says...

Unfortunately mistakes can an do happen.
Unfortunately mistakes can an do happen. acid drop

10:38am Tue 8 Oct 13

Ciaran says...

froots wrote:
sotonwinch09 wrote:
Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.
It's called right of reply.

If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.
[quote][p][bold]froots[/bold] wrote: [quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.[/p][/quote]It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events. Ciaran

10:50am Tue 8 Oct 13

Bazza69 says...

Didn't Eric Sykes do this ?
Didn't Eric Sykes do this ? Bazza69

10:53am Tue 8 Oct 13

sotonbusdriver says...

Late for their own funeral....
Best not to employ dyslexic people....
Late for their own funeral.... Best not to employ dyslexic people.... sotonbusdriver

11:12am Tue 8 Oct 13

Brite Spark says...

This might explain the hearse that I saw speed past me on the inside lane of the M27 that day, 'Stop undertaking' I cried out loud, but they carried on regardless.
This might explain the hearse that I saw speed past me on the inside lane of the M27 that day, 'Stop undertaking' I cried out loud, but they carried on regardless. Brite Spark

11:46am Tue 8 Oct 13

eurogordi says...

Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate.

Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day!
Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate. Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day! eurogordi

11:54am Tue 8 Oct 13

CharlH86 says...

Nigel Guilders is a long and well established local firm, they are known for good reputation. I really cannot understand why this has made the paper & news!!! I do appreciate that it may have caused more sadness for the family though. However, It was clearly very unintentional, I really think people need to wake up & realise life's FAR too short to cause chaos for a genuine mistake when there are other people suffering a lot worse every minute of the day!! Very narrow minded.
Nigel Guilders is a long and well established local firm, they are known for good reputation. I really cannot understand why this has made the paper & news!!! I do appreciate that it may have caused more sadness for the family though. However, It was clearly very unintentional, I really think people need to wake up & realise life's FAR too short to cause chaos for a genuine mistake when there are other people suffering a lot worse every minute of the day!! Very narrow minded. CharlH86

12:04pm Tue 8 Oct 13

I_TOLD_YOU_SO says...

sotonwinch09 wrote:
Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
How can you say mistakes happen ?
This is someones loved one and not just a mistake in the office .
This should never happen , and if the correct checks were made on the day it wouldnt have happened .
[quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]How can you say mistakes happen ? This is someones loved one and not just a mistake in the office . This should never happen , and if the correct checks were made on the day it wouldnt have happened . I_TOLD_YOU_SO

12:10pm Tue 8 Oct 13

I_TOLD_YOU_SO says...

People really need to know what goes on in the funeral trade ,
The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case .
Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ?
I certainly wouldnt.
People really need to know what goes on in the funeral trade , The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case . Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ? I certainly wouldnt. I_TOLD_YOU_SO

12:12pm Tue 8 Oct 13

I_TOLD_YOU_SO says...

eurogordi wrote:
Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate.

Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day!
so you can mistake a woman for a man can you ?
Also the name plate is on the foot end of the coffin for this reason ,
Absolute disgusting and should have never happened
[quote][p][bold]eurogordi[/bold] wrote: Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate. Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day![/p][/quote]so you can mistake a woman for a man can you ? Also the name plate is on the foot end of the coffin for this reason , Absolute disgusting and should have never happened I_TOLD_YOU_SO

12:15pm Tue 8 Oct 13

I_TOLD_YOU_SO says...

eurogordi wrote:
Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate.

Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day!
How can you mistakenly take a female when it was a males funeral ?
The nameplate is at the foot end of a coffin so there is no excuse for this to happen
Absolute disgusting
[quote][p][bold]eurogordi[/bold] wrote: Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate. Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day![/p][/quote]How can you mistakenly take a female when it was a males funeral ? The nameplate is at the foot end of a coffin so there is no excuse for this to happen Absolute disgusting I_TOLD_YOU_SO

12:30pm Tue 8 Oct 13

Maine Lobster says...

Thank goodness the staff at the crematorium noticed this and were able to alert the funeral director. Well done to them! I hope the funeral director will appropriately compensate the family.
Thank goodness the staff at the crematorium noticed this and were able to alert the funeral director. Well done to them! I hope the funeral director will appropriately compensate the family. Maine Lobster

12:41pm Tue 8 Oct 13

SPIKEISLANDTRADER says...

No excuses , but this will be investigated fully . As it is a very serious mistake . Thankfully spotted prior to service . Believe me this will NOT be swept away without action. R.I.P. eventually!
No excuses , but this will be investigated fully . As it is a very serious mistake . Thankfully spotted prior to service . Believe me this will NOT be swept away without action. R.I.P. eventually! SPIKEISLANDTRADER

12:43pm Tue 8 Oct 13

eurogordi says...

In response to I_TOLD_YOU-SO, when I have attended funerals the nameplate has always been on the lid roughly above the deceased's chest. This has been the case for both burials and funerals.

I'm not saying some funeral directors don't put a nameplate at the foot end, but I have personally never seen this.

As for confusing male and female bodies, I don't see any gender reference in the article and my comments were made in very generic terms.
In response to I_TOLD_YOU-SO, when I have attended funerals the nameplate has always been on the lid roughly above the deceased's chest. This has been the case for both burials and funerals. I'm not saying some funeral directors don't put a nameplate at the foot end, but I have personally never seen this. As for confusing male and female bodies, I don't see any gender reference in the article and my comments were made in very generic terms. eurogordi

12:43pm Tue 8 Oct 13

Reality-man says...

I_TOLD_YOU_SO wrote:
People really need to know what goes on in the funeral trade ,
The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case .
Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ?
I certainly wouldnt.
'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.
[quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: People really need to know what goes on in the funeral trade , The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case . Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ? I certainly wouldnt.[/p][/quote]'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush. Reality-man

12:50pm Tue 8 Oct 13

I_TOLD_YOU_SO says...

Reality-man wrote:
I_TOLD_YOU_SO wrote:
People really need to know what goes on in the funeral trade ,
The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case .
Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ?
I certainly wouldnt.
'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.
I am not saying they are all the same
I was commenting on the one mentioned and the other one that recently opened up ,
I certainly wouldnt tar the good ones with the same brush
[quote][p][bold]Reality-man[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: People really need to know what goes on in the funeral trade , The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case . Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ? I certainly wouldnt.[/p][/quote]'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.[/p][/quote]I am not saying they are all the same I was commenting on the one mentioned and the other one that recently opened up , I certainly wouldnt tar the good ones with the same brush I_TOLD_YOU_SO

1:03pm Tue 8 Oct 13

sotonboy84 says...

Ciaran wrote:
froots wrote:
sotonwinch09 wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.
It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.
Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.
[quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.[/p][/quote]It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.[/p][/quote]Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address. sotonboy84

1:11pm Tue 8 Oct 13

froots says...

I_TOLD_YOU_SO wrote:
sotonwinch09 wrote:
Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
How can you say mistakes happen ?
This is someones loved one and not just a mistake in the office .
This should never happen , and if the correct checks were made on the day it wouldnt have happened .
But it did happen. So we can assume that the correct checks were not made. Hence, it was a mistake. By definition. Saying "it was someone's loved one" doesn't change that.
[quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]How can you say mistakes happen ? This is someones loved one and not just a mistake in the office . This should never happen , and if the correct checks were made on the day it wouldnt have happened .[/p][/quote]But it did happen. So we can assume that the correct checks were not made. Hence, it was a mistake. By definition. Saying "it was someone's loved one" doesn't change that. froots

1:12pm Tue 8 Oct 13

froots says...

I_TOLD_YOU_SO wrote:
eurogordi wrote:
Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate.

Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day!
How can you mistakenly take a female when it was a males funeral ?
The nameplate is at the foot end of a coffin so there is no excuse for this to happen
Absolute disgusting
So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.
[quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]eurogordi[/bold] wrote: Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate. Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day![/p][/quote]How can you mistakenly take a female when it was a males funeral ? The nameplate is at the foot end of a coffin so there is no excuse for this to happen Absolute disgusting[/p][/quote]So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate. froots

2:25pm Tue 8 Oct 13

Ciaran says...

sotonboy84 wrote:
Ciaran wrote:
froots wrote:
sotonwinch09 wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.
It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.
Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.
If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence.

It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight.

This might help you understand as the basics: http://en.wikipedia.
org/wiki/English_def
amation_law
[quote][p][bold]sotonboy84[/bold] wrote: [quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.[/p][/quote]It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.[/p][/quote]Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.[/p][/quote]If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence. It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight. This might help you understand as the basics: http://en.wikipedia. org/wiki/English_def amation_law Ciaran

2:33pm Tue 8 Oct 13

Positively4thStreet says...

Nigel is a really nice,and sincere guy,who did both my parents funerals to my complete and utter satisfaction,helping me through a very difficult time at every step of the way.
I have every sympathy for the family and friends of the deceased,and having been through the process of two funerals myself,can fully understand their distress,but I also know that no one will be feeling more devastated than Nigel at this moment,because he is a genuine bloke,and will be really upset about what has happened.
Nigel is a really nice,and sincere guy,who did both my parents funerals to my complete and utter satisfaction,helping me through a very difficult time at every step of the way. I have every sympathy for the family and friends of the deceased,and having been through the process of two funerals myself,can fully understand their distress,but I also know that no one will be feeling more devastated than Nigel at this moment,because he is a genuine bloke,and will be really upset about what has happened. Positively4thStreet

2:36pm Tue 8 Oct 13

I_TOLD_YOU_SO says...

froots wrote:
I_TOLD_YOU_SO wrote:
eurogordi wrote:
Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate.

Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day!
How can you mistakenly take a female when it was a males funeral ?
The nameplate is at the foot end of a coffin so there is no excuse for this to happen
Absolute disgusting
So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.
I am not claiming it was deliberate at all ,
If the checks were done correctly then this would not have happened ,
I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise
[quote][p][bold]froots[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]eurogordi[/bold] wrote: Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate. Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day![/p][/quote]How can you mistakenly take a female when it was a males funeral ? The nameplate is at the foot end of a coffin so there is no excuse for this to happen Absolute disgusting[/p][/quote]So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.[/p][/quote]I am not claiming it was deliberate at all , If the checks were done correctly then this would not have happened , I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise I_TOLD_YOU_SO

2:56pm Tue 8 Oct 13

sotonboy84 says...

Ciaran wrote:
sotonboy84 wrote:
Ciaran wrote:
froots wrote:
sotonwinch09 wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.
It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.
Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.
If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence. It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight. This might help you understand as the basics: http://en.wikipedia. org/wiki/English_def amation_law
"The firm, based on Hursley Road in Chandler’s Ford, has refused to discuss the matter despite numerous requests for a comment."

I suggest you read the story again as it doesn't take a genius to work out from the above that they don't want to comment to a local news paper.

Thank you for your charming link to Wikipedia, although one has to worry if you use such a site as your source of fact. A local newspaper desperate for a story and 'the law' are two completely different things and making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm.

http://en.wikipedia.
org/wiki/Reading_(pr
ocess)
[quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]sotonboy84[/bold] wrote: [quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.[/p][/quote]It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.[/p][/quote]Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.[/p][/quote]If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence. It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight. This might help you understand as the basics: http://en.wikipedia. org/wiki/English_def amation_law[/p][/quote]"The firm, based on Hursley Road in Chandler’s Ford, has refused to discuss the matter despite numerous requests for a comment." I suggest you read the story again as it doesn't take a genius to work out from the above that they don't want to comment to a local news paper. Thank you for your charming link to Wikipedia, although one has to worry if you use such a site as your source of fact. A local newspaper desperate for a story and 'the law' are two completely different things and making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm. http://en.wikipedia. org/wiki/Reading_(pr ocess) sotonboy84

3:13pm Tue 8 Oct 13

Lazy says...

AndyAndrews wrote:
That is a massive and upsetting mistake: the funeral directors should waive all their fees.
You took the words right out of my mouth..

If that was any relative of mine i would of gone nuts !!
[quote][p][bold]AndyAndrews[/bold] wrote: That is a massive and upsetting mistake: the funeral directors should waive all their fees.[/p][/quote]You took the words right out of my mouth.. If that was any relative of mine i would of gone nuts !! Lazy

3:58pm Tue 8 Oct 13

S!monOn says...

I_TOLD_YOU_SO wrote:
froots wrote:
I_TOLD_YOU_SO wrote:
eurogordi wrote:
Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate.

Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day!
How can you mistakenly take a female when it was a males funeral ?
The nameplate is at the foot end of a coffin so there is no excuse for this to happen
Absolute disgusting
So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.
I am not claiming it was deliberate at all ,
If the checks were done correctly then this would not have happened ,
I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise
Do you actually read what you write or does it just come out as rubbish naturally?

Obviously, checks weren't made and a mistake happened. If you can't see how a mistake could have happened then you're suggesting someone did not do the checks deliberately, and the reason why we're all reading about this in the article.

There is a case for gross negligence though, which I believe is what you're trying to say.
[quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]eurogordi[/bold] wrote: Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate. Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day![/p][/quote]How can you mistakenly take a female when it was a males funeral ? The nameplate is at the foot end of a coffin so there is no excuse for this to happen Absolute disgusting[/p][/quote]So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.[/p][/quote]I am not claiming it was deliberate at all , If the checks were done correctly then this would not have happened , I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise[/p][/quote]Do you actually read what you write or does it just come out as rubbish naturally? Obviously, checks weren't made and a mistake happened. If you can't see how a mistake could have happened then you're suggesting someone did not do the checks deliberately, and the reason why we're all reading about this in the article. There is a case for gross negligence though, which I believe is what you're trying to say. S!monOn

4:02pm Tue 8 Oct 13

Ciaran says...

sotonboy84 wrote:
Ciaran wrote:
sotonboy84 wrote:
Ciaran wrote:
froots wrote:
sotonwinch09 wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.
It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.
Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.
If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence. It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight. This might help you understand as the basics: http://en.wikipedia. org/wiki/English_def amation_law
"The firm, based on Hursley Road in Chandler’s Ford, has refused to discuss the matter despite numerous requests for a comment."

I suggest you read the story again as it doesn't take a genius to work out from the above that they don't want to comment to a local news paper.

Thank you for your charming link to Wikipedia, although one has to worry if you use such a site as your source of fact. A local newspaper desperate for a story and 'the law' are two completely different things and making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm.

http://en.wikipedia.

org/wiki/Reading_(pr

ocess)
I was genuinely trying to be helpful as you seem to not know about libel law (not many people do, after all). Wiki seemed like an easy starting point for you - no need to throw your toys out of the pram.

A local newspaper, the same as any other newspaper, magazine, publication, broadcaster is dictated by the law. Getting no response from someone is not the same as them declining to give a response; the offices could be closed or the boss on holiday or something. By knocking on a door, the reporter got an answer and has protected himself from any libel claims from the undertaker.

As for "making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm" - no more so than writing a letter to the family (which I can only assume the undertaker has done by way of apology, as that would be the least they can do). There's no legal difference between speaking to a newspaper and speaking to a member of the public.

You can throw insults about reading stories all you want - it won't make you any more correct in your guessing about the legal reasoning behind what actions have been apparently taken by the people involved.
[quote][p][bold]sotonboy84[/bold] wrote: [quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]sotonboy84[/bold] wrote: [quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.[/p][/quote]It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.[/p][/quote]Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.[/p][/quote]If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence. It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight. This might help you understand as the basics: http://en.wikipedia. org/wiki/English_def amation_law[/p][/quote]"The firm, based on Hursley Road in Chandler’s Ford, has refused to discuss the matter despite numerous requests for a comment." I suggest you read the story again as it doesn't take a genius to work out from the above that they don't want to comment to a local news paper. Thank you for your charming link to Wikipedia, although one has to worry if you use such a site as your source of fact. A local newspaper desperate for a story and 'the law' are two completely different things and making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm. http://en.wikipedia. org/wiki/Reading_(pr ocess)[/p][/quote]I was genuinely trying to be helpful as you seem to not know about libel law (not many people do, after all). Wiki seemed like an easy starting point for you - no need to throw your toys out of the pram. A local newspaper, the same as any other newspaper, magazine, publication, broadcaster is dictated by the law. Getting no response from someone is not the same as them declining to give a response; the offices could be closed or the boss on holiday or something. By knocking on a door, the reporter got an answer and has protected himself from any libel claims from the undertaker. As for "making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm" - no more so than writing a letter to the family (which I can only assume the undertaker has done by way of apology, as that would be the least they can do). There's no legal difference between speaking to a newspaper and speaking to a member of the public. You can throw insults about reading stories all you want - it won't make you any more correct in your guessing about the legal reasoning behind what actions have been apparently taken by the people involved. Ciaran

4:09pm Tue 8 Oct 13

Facewagon says...

Ciaran wrote:
sotonboy84 wrote:
Ciaran wrote:
sotonboy84 wrote:
Ciaran wrote:
froots wrote:
sotonwinch09 wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.
It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.
Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.
If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence. It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight. This might help you understand as the basics: http://en.wikipedia. org/wiki/English_def amation_law
"The firm, based on Hursley Road in Chandler’s Ford, has refused to discuss the matter despite numerous requests for a comment."

I suggest you read the story again as it doesn't take a genius to work out from the above that they don't want to comment to a local news paper.

Thank you for your charming link to Wikipedia, although one has to worry if you use such a site as your source of fact. A local newspaper desperate for a story and 'the law' are two completely different things and making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm.

http://en.wikipedia.


org/wiki/Reading_(pr


ocess)
I was genuinely trying to be helpful as you seem to not know about libel law (not many people do, after all). Wiki seemed like an easy starting point for you - no need to throw your toys out of the pram.

A local newspaper, the same as any other newspaper, magazine, publication, broadcaster is dictated by the law. Getting no response from someone is not the same as them declining to give a response; the offices could be closed or the boss on holiday or something. By knocking on a door, the reporter got an answer and has protected himself from any libel claims from the undertaker.

As for "making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm" - no more so than writing a letter to the family (which I can only assume the undertaker has done by way of apology, as that would be the least they can do). There's no legal difference between speaking to a newspaper and speaking to a member of the public.

You can throw insults about reading stories all you want - it won't make you any more correct in your guessing about the legal reasoning behind what actions have been apparently taken by the people involved.
Surely "refusing to comment" suggests a response was given - refusing the requests to comment. In which, the doorstepping would be unnecessary.
[quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]sotonboy84[/bold] wrote: [quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]sotonboy84[/bold] wrote: [quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.[/p][/quote]It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.[/p][/quote]Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.[/p][/quote]If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence. It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight. This might help you understand as the basics: http://en.wikipedia. org/wiki/English_def amation_law[/p][/quote]"The firm, based on Hursley Road in Chandler’s Ford, has refused to discuss the matter despite numerous requests for a comment." I suggest you read the story again as it doesn't take a genius to work out from the above that they don't want to comment to a local news paper. Thank you for your charming link to Wikipedia, although one has to worry if you use such a site as your source of fact. A local newspaper desperate for a story and 'the law' are two completely different things and making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm. http://en.wikipedia. org/wiki/Reading_(pr ocess)[/p][/quote]I was genuinely trying to be helpful as you seem to not know about libel law (not many people do, after all). Wiki seemed like an easy starting point for you - no need to throw your toys out of the pram. A local newspaper, the same as any other newspaper, magazine, publication, broadcaster is dictated by the law. Getting no response from someone is not the same as them declining to give a response; the offices could be closed or the boss on holiday or something. By knocking on a door, the reporter got an answer and has protected himself from any libel claims from the undertaker. As for "making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm" - no more so than writing a letter to the family (which I can only assume the undertaker has done by way of apology, as that would be the least they can do). There's no legal difference between speaking to a newspaper and speaking to a member of the public. You can throw insults about reading stories all you want - it won't make you any more correct in your guessing about the legal reasoning behind what actions have been apparently taken by the people involved.[/p][/quote]Surely "refusing to comment" suggests a response was given - refusing the requests to comment. In which, the doorstepping would be unnecessary. Facewagon

4:11pm Tue 8 Oct 13

OSPREYSAINT says...

I guess only one person got fired, hopefully the right one? To be honest there seems to be lot being said on here that really isn't necessary, it was an unfortunate mistake on behalf of the Undertakers, nothing more sinister than that, yes, upsetting for the mourners, but sadly humans make mistakes, thankfully this is very rare and no doubt the Company will be making ther own plans to prevent it happening again. I don't know who you were but I hope you Rest in Peace.
I guess only one person got fired, hopefully the right one? To be honest there seems to be lot being said on here that really isn't necessary, it was an unfortunate mistake on behalf of the Undertakers, nothing more sinister than that, yes, upsetting for the mourners, but sadly humans make mistakes, thankfully this is very rare and no doubt the Company will be making ther own plans to prevent it happening again. I don't know who you were but I hope you Rest in Peace. OSPREYSAINT

4:16pm Tue 8 Oct 13

Ciaran says...

Facewagon wrote:
Ciaran wrote:
sotonboy84 wrote:
Ciaran wrote:
sotonboy84 wrote:
Ciaran wrote:
froots wrote:
sotonwinch09 wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.
Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.
It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.
Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.
If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence. It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight. This might help you understand as the basics: http://en.wikipedia. org/wiki/English_def amation_law
"The firm, based on Hursley Road in Chandler’s Ford, has refused to discuss the matter despite numerous requests for a comment."

I suggest you read the story again as it doesn't take a genius to work out from the above that they don't want to comment to a local news paper.

Thank you for your charming link to Wikipedia, although one has to worry if you use such a site as your source of fact. A local newspaper desperate for a story and 'the law' are two completely different things and making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm.

http://en.wikipedia.



org/wiki/Reading_(pr



ocess)
I was genuinely trying to be helpful as you seem to not know about libel law (not many people do, after all). Wiki seemed like an easy starting point for you - no need to throw your toys out of the pram.

A local newspaper, the same as any other newspaper, magazine, publication, broadcaster is dictated by the law. Getting no response from someone is not the same as them declining to give a response; the offices could be closed or the boss on holiday or something. By knocking on a door, the reporter got an answer and has protected himself from any libel claims from the undertaker.

As for "making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm" - no more so than writing a letter to the family (which I can only assume the undertaker has done by way of apology, as that would be the least they can do). There's no legal difference between speaking to a newspaper and speaking to a member of the public.

You can throw insults about reading stories all you want - it won't make you any more correct in your guessing about the legal reasoning behind what actions have been apparently taken by the people involved.
Surely "refusing to comment" suggests a response was given - refusing the requests to comment. In which, the doorstepping would be unnecessary.
Possibly. But it could just have been a receptionist saying there was no one around to talk, which presents the same problem.

Without being involved, there's no way to know for definite, but the key question to ask is why would they bother going above and beyond to get a response if they didn't need it?
[quote][p][bold]Facewagon[/bold] wrote: [quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]sotonboy84[/bold] wrote: [quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]sotonboy84[/bold] wrote: [quote][p][bold]Ciaran[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]sotonwinch09[/bold] wrote: Mistakes happen. No need for the echo to go knocking on the company owners door is there? It's pretty obvious what happened. They simply picked up the wrong coffin.[/p][/quote]Exactly. I'm not sure what sort of comment the Echo are expecting from them. "Oh, we switched bodies for a laugh"? Not likely.[/p][/quote]It's called right of reply. If they were writing a story about you, you would at least want them to give you the chance to put across your version of events.[/p][/quote]Yes and they were given that right to reply when the Echo contacted them but refused to comment. The Echo then took it upon themselves to hound the owner at his home address.[/p][/quote]If the Echo has not had a reply from their "numerous requests" how can it know if the person wants the chance to speak? They have to know for sure. By knocking on his door, it looks like they got a definitive answer rather than just silence. It would be matter of law, as if the undertaker is not given the chance to put across his side of the story, he could arguably sue under libel laws by saying he was not given the chance to put the record straight. This might help you understand as the basics: http://en.wikipedia. org/wiki/English_def amation_law[/p][/quote]"The firm, based on Hursley Road in Chandler’s Ford, has refused to discuss the matter despite numerous requests for a comment." I suggest you read the story again as it doesn't take a genius to work out from the above that they don't want to comment to a local news paper. Thank you for your charming link to Wikipedia, although one has to worry if you use such a site as your source of fact. A local newspaper desperate for a story and 'the law' are two completely different things and making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm. http://en.wikipedia. org/wiki/Reading_(pr ocess)[/p][/quote]I was genuinely trying to be helpful as you seem to not know about libel law (not many people do, after all). Wiki seemed like an easy starting point for you - no need to throw your toys out of the pram. A local newspaper, the same as any other newspaper, magazine, publication, broadcaster is dictated by the law. Getting no response from someone is not the same as them declining to give a response; the offices could be closed or the boss on holiday or something. By knocking on a door, the reporter got an answer and has protected himself from any libel claims from the undertaker. As for "making a statement to a newspaper could have disastrous consequences should legal action be taken against the firm" - no more so than writing a letter to the family (which I can only assume the undertaker has done by way of apology, as that would be the least they can do). There's no legal difference between speaking to a newspaper and speaking to a member of the public. You can throw insults about reading stories all you want - it won't make you any more correct in your guessing about the legal reasoning behind what actions have been apparently taken by the people involved.[/p][/quote]Surely "refusing to comment" suggests a response was given - refusing the requests to comment. In which, the doorstepping would be unnecessary.[/p][/quote]Possibly. But it could just have been a receptionist saying there was no one around to talk, which presents the same problem. Without being involved, there's no way to know for definite, but the key question to ask is why would they bother going above and beyond to get a response if they didn't need it? Ciaran

4:27pm Tue 8 Oct 13

froots says...

I_TOLD_YOU_SO wrote:
froots wrote:
I_TOLD_YOU_SO wrote:
eurogordi wrote:
Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate.

Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day!
How can you mistakenly take a female when it was a males funeral ?
The nameplate is at the foot end of a coffin so there is no excuse for this to happen
Absolute disgusting
So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.
I am not claiming it was deliberate at all ,
If the checks were done correctly then this would not have happened ,
I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise
I've lost loved ones, thanks very much. Who hasn't? But you're saying this wasn't a mistake, now you're saying it wasn't deliberate either. So what was it? An act of god?
[quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]eurogordi[/bold] wrote: Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate. Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day![/p][/quote]How can you mistakenly take a female when it was a males funeral ? The nameplate is at the foot end of a coffin so there is no excuse for this to happen Absolute disgusting[/p][/quote]So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.[/p][/quote]I am not claiming it was deliberate at all , If the checks were done correctly then this would not have happened , I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise[/p][/quote]I've lost loved ones, thanks very much. Who hasn't? But you're saying this wasn't a mistake, now you're saying it wasn't deliberate either. So what was it? An act of god? froots

4:31pm Tue 8 Oct 13

froots says...

S!monOn wrote:
I_TOLD_YOU_SO wrote:
froots wrote:
I_TOLD_YOU_SO wrote:
eurogordi wrote:
Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate.

Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day!
How can you mistakenly take a female when it was a males funeral ?
The nameplate is at the foot end of a coffin so there is no excuse for this to happen
Absolute disgusting
So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.
I am not claiming it was deliberate at all ,
If the checks were done correctly then this would not have happened ,
I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise
Do you actually read what you write or does it just come out as rubbish naturally?

Obviously, checks weren't made and a mistake happened. If you can't see how a mistake could have happened then you're suggesting someone did not do the checks deliberately, and the reason why we're all reading about this in the article.

There is a case for gross negligence though, which I believe is what you're trying to say.
No it can't have been a mistake. That's impossible. And it wasn't deliberate. So it was an act of god. Also, unless you're one of those fabulously rare people who have lost a loved one, you aren't entitled to comment. Because as you know, most of us are immortal. It's not like losing a loved one is an inevitable part of life that most people have experienced or anything.
[quote][p][bold]S!monOn[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]eurogordi[/bold] wrote: Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate. Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day![/p][/quote]How can you mistakenly take a female when it was a males funeral ? The nameplate is at the foot end of a coffin so there is no excuse for this to happen Absolute disgusting[/p][/quote]So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.[/p][/quote]I am not claiming it was deliberate at all , If the checks were done correctly then this would not have happened , I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise[/p][/quote]Do you actually read what you write or does it just come out as rubbish naturally? Obviously, checks weren't made and a mistake happened. If you can't see how a mistake could have happened then you're suggesting someone did not do the checks deliberately, and the reason why we're all reading about this in the article. There is a case for gross negligence though, which I believe is what you're trying to say.[/p][/quote]No it can't have been a mistake. That's impossible. And it wasn't deliberate. So it was an act of god. Also, unless you're one of those fabulously rare people who have lost a loved one, you aren't entitled to comment. Because as you know, most of us are immortal. It's not like losing a loved one is an inevitable part of life that most people have experienced or anything. froots

4:33pm Tue 8 Oct 13

froots says...

There really are some morons around here. It can't have been a mistake because there's no room for mistakes in the funeral business. Might as well deny that any planes have ever crashed, since there's no room for that to happen either. Oh, and you can't comment unless you've lost a loved one. Which apparently only a few people have.

Idiots. Utter simpletons.
There really are some morons around here. It can't have been a mistake because there's no room for mistakes in the funeral business. Might as well deny that any planes have ever crashed, since there's no room for that to happen either. Oh, and you can't comment unless you've lost a loved one. Which apparently only a few people have. Idiots. Utter simpletons. froots

4:52pm Tue 8 Oct 13

CharlH86 says...

Positively4thStreet wrote:
Nigel is a really nice,and sincere guy,who did both my parents funerals to my complete and utter satisfaction,helping me through a very difficult time at every step of the way.
I have every sympathy for the family and friends of the deceased,and having been through the process of two funerals myself,can fully understand their distress,but I also know that no one will be feeling more devastated than Nigel at this moment,because he is a genuine bloke,and will be really upset about what has happened.
Here here, no words are truer than that. I also know Nigel well enough to know that he will be devastated by what's happened. It will very much affect him & his family because of the drama everyone's made about it just as much as the family it's happened to.
[quote][p][bold]Positively4thStreet[/bold] wrote: Nigel is a really nice,and sincere guy,who did both my parents funerals to my complete and utter satisfaction,helping me through a very difficult time at every step of the way. I have every sympathy for the family and friends of the deceased,and having been through the process of two funerals myself,can fully understand their distress,but I also know that no one will be feeling more devastated than Nigel at this moment,because he is a genuine bloke,and will be really upset about what has happened.[/p][/quote]Here here, no words are truer than that. I also know Nigel well enough to know that he will be devastated by what's happened. It will very much affect him & his family because of the drama everyone's made about it just as much as the family it's happened to. CharlH86

5:26pm Tue 8 Oct 13

coffin 2 says...

I know Nigel but this wont be the 1st or the last time it is the first for Nigel but when I started in the industry the company cremated the wrong deceased and it was hushed up and I was told that if this ever got out I would never work in the industry again Nigel and myself do not speak now but he would never of done this on purpose there is a lot that happens in this industry that the Joe public does not know about I am thinking about writing a book about it
I know Nigel but this wont be the 1st or the last time it is the first for Nigel but when I started in the industry the company cremated the wrong deceased and it was hushed up and I was told that if this ever got out I would never work in the industry again Nigel and myself do not speak now but he would never of done this on purpose there is a lot that happens in this industry that the Joe public does not know about I am thinking about writing a book about it coffin 2

5:34pm Tue 8 Oct 13

News Fanatic says...

Funerals are horrendously expesnive thse days.

Mu dad died in 1991 and his funeral, a simple cremation, cost about £750. My mum died in 2006 and her identical funeral cost £2,100. With both of those there were no extras, such as flowers, orders of service or newspaper notices.

Wages have hardly increased in the last seven years, cremation fees may have gone up a bit but not by £1,000. Why, then, is a basic funeral so expensive now? Could it be that the funeral directors are exploiting the fact that grief-stricken families do not go from business to business seeking the lowest price but assume that they will be treated fairly?
Funerals are horrendously expesnive thse days. Mu dad died in 1991 and his funeral, a simple cremation, cost about £750. My mum died in 2006 and her identical funeral cost £2,100. With both of those there were no extras, such as flowers, orders of service or newspaper notices. Wages have hardly increased in the last seven years, cremation fees may have gone up a bit but not by £1,000. Why, then, is a basic funeral so expensive now? Could it be that the funeral directors are exploiting the fact that grief-stricken families do not go from business to business seeking the lowest price but assume that they will be treated fairly? News Fanatic

5:38pm Tue 8 Oct 13

freefinker says...

coffin 2 wrote:
I know Nigel but this wont be the 1st or the last time it is the first for Nigel but when I started in the industry the company cremated the wrong deceased and it was hushed up and I was told that if this ever got out I would never work in the industry again Nigel and myself do not speak now but he would never of done this on purpose there is a lot that happens in this industry that the Joe public does not know about I am thinking about writing a book about it
.. well, can I suggest you have some lessons in punctuation before you start writing that book.
[quote][p][bold]coffin 2[/bold] wrote: I know Nigel but this wont be the 1st or the last time it is the first for Nigel but when I started in the industry the company cremated the wrong deceased and it was hushed up and I was told that if this ever got out I would never work in the industry again Nigel and myself do not speak now but he would never of done this on purpose there is a lot that happens in this industry that the Joe public does not know about I am thinking about writing a book about it[/p][/quote].. well, can I suggest you have some lessons in punctuation before you start writing that book. freefinker

6:43pm Tue 8 Oct 13

johnhoward1977 says...

Nigel has a fantastic reputation in Chandler's ford as being a kind, caring, and passionate funeral director, which is why his reputation is very highly regarded. Regrettably , a mistake has been made, and knowing Nigel I am sure he would have done all in his powers to rectify the situation and apologise sincerely to the family. It is a shame that so many people feel the need to write spiteful and unnecessary comments when they do not have the full picture of what truly happened, when as we all know newspapers twist and manipulate their version of events.
Nigel has a fantastic reputation in Chandler's ford as being a kind, caring, and passionate funeral director, which is why his reputation is very highly regarded. Regrettably , a mistake has been made, and knowing Nigel I am sure he would have done all in his powers to rectify the situation and apologise sincerely to the family. It is a shame that so many people feel the need to write spiteful and unnecessary comments when they do not have the full picture of what truly happened, when as we all know newspapers twist and manipulate their version of events. johnhoward1977

9:00pm Tue 8 Oct 13

QwertyKeyboard5111 says...

Someone made a mistake and now we have a permanent reminder in the taboloids. Wouldn't it have been better, instead of treating this as "news", to have said, "this is none of our barking business"?
Someone made a mistake and now we have a permanent reminder in the taboloids. Wouldn't it have been better, instead of treating this as "news", to have said, "this is none of our barking business"? QwertyKeyboard5111

9:00pm Tue 8 Oct 13

chestnuts90 says...

I was very upset with the rather agressive way the Echo has blown, what is clearly a regretable mistake, out of all proportion. I have used the services of Nigel Guilder for the funeral of my father and I can honestly say that the degree of genuine compassion and professionalism shown to both myself and my mother was so comforting at very difficult time in our lives. I am sure that the many people who have used Nigels services will have had an equally professional experience.
I much preferred to use the sevices of a genuine family business rather than using some unamed Corporations or PLCs hiding behind an old family name with all the pressure up selling that goes on .I have written in my will that I wish Nigel to conduct my own funeral and that will not change as a result of this unfortunate one off mistake.
I was very upset with the rather agressive way the Echo has blown, what is clearly a regretable mistake, out of all proportion. I have used the services of Nigel Guilder for the funeral of my father and I can honestly say that the degree of genuine compassion and professionalism shown to both myself and my mother was so comforting at very difficult time in our lives. I am sure that the many people who have used Nigels services will have had an equally professional experience. I much preferred to use the sevices of a genuine family business rather than using some unamed Corporations or PLCs hiding behind an old family name with all the pressure up selling that goes on .I have written in my will that I wish Nigel to conduct my own funeral and that will not change as a result of this unfortunate one off mistake. chestnuts90

9:55pm Tue 8 Oct 13

Debhavard48 says...

why did they put the body in a wrong coffin?
why did they put the body in a wrong coffin? Debhavard48

10:02pm Tue 8 Oct 13

johnhoward1977 says...

chestnuts90 wrote:
I was very upset with the rather agressive way the Echo has blown, what is clearly a regretable mistake, out of all proportion. I have used the services of Nigel Guilder for the funeral of my father and I can honestly say that the degree of genuine compassion and professionalism shown to both myself and my mother was so comforting at very difficult time in our lives. I am sure that the many people who have used Nigels services will have had an equally professional experience.
I much preferred to use the sevices of a genuine family business rather than using some unamed Corporations or PLCs hiding behind an old family name with all the pressure up selling that goes on .I have written in my will that I wish Nigel to conduct my own funeral and that will not change as a result of this unfortunate one off mistake.
I agree with your comment chestnuts90. Nigel's funeral services have provided many people in Chandler's Ford with unquestionable attention to detail, compassion and kindness. I am sure the hundreds of families he has probably dealt with over the years would agree. The press are known for 'blowing' things out of proportion at human error. As someone earlier wrote, they forgot to say how many people will have treasured last memories of their loved ones because of Nigel's services.
[quote][p][bold]chestnuts90[/bold] wrote: I was very upset with the rather agressive way the Echo has blown, what is clearly a regretable mistake, out of all proportion. I have used the services of Nigel Guilder for the funeral of my father and I can honestly say that the degree of genuine compassion and professionalism shown to both myself and my mother was so comforting at very difficult time in our lives. I am sure that the many people who have used Nigels services will have had an equally professional experience. I much preferred to use the sevices of a genuine family business rather than using some unamed Corporations or PLCs hiding behind an old family name with all the pressure up selling that goes on .I have written in my will that I wish Nigel to conduct my own funeral and that will not change as a result of this unfortunate one off mistake.[/p][/quote]I agree with your comment chestnuts90. Nigel's funeral services have provided many people in Chandler's Ford with unquestionable attention to detail, compassion and kindness. I am sure the hundreds of families he has probably dealt with over the years would agree. The press are known for 'blowing' things out of proportion at human error. As someone earlier wrote, they forgot to say how many people will have treasured last memories of their loved ones because of Nigel's services. johnhoward1977

10:06pm Tue 8 Oct 13

Dyanda says...

Nigel is a compassionate caring person, and well a respected, excellent Funeral Director, who has been in the profession for many years. Whilst the family are obviously devastated at this 'mix up', Nigel will be equally distraught. What really surprises me though, is who on earth thought it necessary to report it to the Echo. obviously not the family, nor Nigel, and therefore maybe it was one of the deceased's mourners? Whoever reported it should realise that this will just cause further unnecessary distress to the family. Nigel being a true professional has quite rightly refused to comment. Cannot believe the Echo has given it front page coverage.
Nigel is a compassionate caring person, and well a respected, excellent Funeral Director, who has been in the profession for many years. Whilst the family are obviously devastated at this 'mix up', Nigel will be equally distraught. What really surprises me though, is who on earth thought it necessary to report it to the Echo. obviously not the family, nor Nigel, and therefore maybe it was one of the deceased's mourners? Whoever reported it should realise that this will just cause further unnecessary distress to the family. Nigel being a true professional has quite rightly refused to comment. Cannot believe the Echo has given it front page coverage. Dyanda

11:00pm Tue 8 Oct 13

QwertyKeyboard5111 says...

coffin 2 wrote:
I know Nigel but this wont be the 1st or the last time it is the first for Nigel but when I started in the industry the company cremated the wrong deceased and it was hushed up and I was told that if this ever got out I would never work in the industry again Nigel and myself do not speak now but he would never of done this on purpose there is a lot that happens in this industry that the Joe public does not know about I am thinking about writing a book about it
http://www.youtube.c
om/watch?v=rIk4BXGDp
wM
[quote][p][bold]coffin 2[/bold] wrote: I know Nigel but this wont be the 1st or the last time it is the first for Nigel but when I started in the industry the company cremated the wrong deceased and it was hushed up and I was told that if this ever got out I would never work in the industry again Nigel and myself do not speak now but he would never of done this on purpose there is a lot that happens in this industry that the Joe public does not know about I am thinking about writing a book about it[/p][/quote]http://www.youtube.c om/watch?v=rIk4BXGDp wM QwertyKeyboard5111

11:15pm Tue 8 Oct 13

Positively4thStreet says...

Dyanda wrote:
Nigel is a compassionate caring person, and well a respected, excellent Funeral Director, who has been in the profession for many years. Whilst the family are obviously devastated at this 'mix up', Nigel will be equally distraught. What really surprises me though, is who on earth thought it necessary to report it to the Echo. obviously not the family, nor Nigel, and therefore maybe it was one of the deceased's mourners? Whoever reported it should realise that this will just cause further unnecessary distress to the family. Nigel being a true professional has quite rightly refused to comment. Cannot believe the Echo has given it front page coverage.
Not least because the Daily Echo makes an awful lot of money from funeral announcements submitted to their family section,many of which will have been supplied to the paper by Nigel.
[quote][p][bold]Dyanda[/bold] wrote: Nigel is a compassionate caring person, and well a respected, excellent Funeral Director, who has been in the profession for many years. Whilst the family are obviously devastated at this 'mix up', Nigel will be equally distraught. What really surprises me though, is who on earth thought it necessary to report it to the Echo. obviously not the family, nor Nigel, and therefore maybe it was one of the deceased's mourners? Whoever reported it should realise that this will just cause further unnecessary distress to the family. Nigel being a true professional has quite rightly refused to comment. Cannot believe the Echo has given it front page coverage.[/p][/quote]Not least because the Daily Echo makes an awful lot of money from funeral announcements submitted to their family section,many of which will have been supplied to the paper by Nigel. Positively4thStreet

11:58pm Tue 8 Oct 13

BackStreetPunk says...

Nigel Guilder,
You have been directing funerals for years.

People die once.

You really must stop now, retire gracefully, and hope some one else gets
your name right, first time round.

Disgraceful behaviour. The remainder of your funerals will appear to be so contrived.
Nigel Guilder, You have been directing funerals for years. People die once. You really must stop now, retire gracefully, and hope some one else gets your name right, first time round. Disgraceful behaviour. The remainder of your funerals will appear to be so contrived. BackStreetPunk

12:27am Wed 9 Oct 13

userds5050 says...

Reality-man wrote:
I_TOLD_YOU_SO wrote:
People really need to know what goes on in the funeral trade ,
The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case .
Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ?
I certainly wouldnt.
'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.
I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral.
[quote][p][bold]Reality-man[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: People really need to know what goes on in the funeral trade , The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case . Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ? I certainly wouldnt.[/p][/quote]'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.[/p][/quote]I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral. userds5050

1:21am Wed 9 Oct 13

Someone_New says...

I_TOLD_YOU_SO wrote:
froots wrote:
I_TOLD_YOU_SO wrote:
eurogordi wrote:
Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate.

Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day!
How can you mistakenly take a female when it was a males funeral ?
The nameplate is at the foot end of a coffin so there is no excuse for this to happen
Absolute disgusting
So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.
I am not claiming it was deliberate at all ,
If the checks were done correctly then this would not have happened ,
I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise
From what you say, there are many procedures which should have been put in place to all but eliminate the possibility for human error to be made. I think there is a story here - I think future customers of this funeral directors need to know that their procedures are adequate and are being correctly followed. Now the story is out in the open, to retain business the company will, I am sure, go out of their way to tell us procedures have been reviewed and to reassure us it won't happen again.

Of course, if they were a govt dept we'd hear there'd be a "dossier", a "public enquiry" and we'd be told that they are "sorry, if any mistakes have been made, which they may not have been".
[quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: [quote][p][bold]eurogordi[/bold] wrote: Undoubtedly distressing for the relatives but, in our culture, the use of sealed caskets always makes me wonder if the right person is actually inside irrespective of whose name is on the nameplate. Years ago undertakers would make their own coffins to fit each individual person. Today, coffins are bought in bulk with S/M/L/XL being the norm. Probably easy to get the lids mixed up if there are two "same sized" funerals on the same day![/p][/quote]How can you mistakenly take a female when it was a males funeral ? The nameplate is at the foot end of a coffin so there is no excuse for this to happen Absolute disgusting[/p][/quote]So you're claiming they did this deliberately? That seems to be the only option given you've completely ruled out mistakes. I presume you can prove this was deliberate.[/p][/quote]I am not claiming it was deliberate at all , If the checks were done correctly then this would not have happened , I cant see how you can just think it was a mistake , Mistakes do happen , but surely in this trade there is no room for mistakes , Maybe oneday when you lose your loved one you may realise[/p][/quote]From what you say, there are many procedures which should have been put in place to all but eliminate the possibility for human error to be made. I think there is a story here - I think future customers of this funeral directors need to know that their procedures are adequate and are being correctly followed. Now the story is out in the open, to retain business the company will, I am sure, go out of their way to tell us procedures have been reviewed and to reassure us it won't happen again. Of course, if they were a govt dept we'd hear there'd be a "dossier", a "public enquiry" and we'd be told that they are "sorry, if any mistakes have been made, which they may not have been". Someone_New

9:01am Wed 9 Oct 13

Ange 62 says...

Maybe the family declined to comment as they know what a genuine person Nigel is and how upset he was about the error. I hope the Echo sold a few extra newspapers with this front page headline for their shareholders whilst they upset decent hardworking people that don't deserve this treatment.
Maybe the family declined to comment as they know what a genuine person Nigel is and how upset he was about the error. I hope the Echo sold a few extra newspapers with this front page headline for their shareholders whilst they upset decent hardworking people that don't deserve this treatment. Ange 62

11:18am Wed 9 Oct 13

OSPREYSAINT says...

froots wrote:
There really are some morons around here. It can't have been a mistake because there's no room for mistakes in the funeral business. Might as well deny that any planes have ever crashed, since there's no room for that to happen either. Oh, and you can't comment unless you've lost a loved one. Which apparently only a few people have.

Idiots. Utter simpletons.
Are you posting to deliberately upset people or are you too thick or opinionated to realise what you are doing? The rules of posting on here are clear, Do not post anything that is false, abusive or malicious, what do you not understand about that?
[quote][p][bold]froots[/bold] wrote: There really are some morons around here. It can't have been a mistake because there's no room for mistakes in the funeral business. Might as well deny that any planes have ever crashed, since there's no room for that to happen either. Oh, and you can't comment unless you've lost a loved one. Which apparently only a few people have. Idiots. Utter simpletons.[/p][/quote]Are you posting to deliberately upset people or are you too thick or opinionated to realise what you are doing? The rules of posting on here are clear, Do not post anything that is false, abusive or malicious, what do you not understand about that? OSPREYSAINT

2:11pm Wed 9 Oct 13

Positively4thStreet says...

userds5050 wrote:
Reality-man wrote:
I_TOLD_YOU_SO wrote:
People really need to know what goes on in the funeral trade ,
The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case .
Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ?
I certainly wouldnt.
'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.
I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral.
Is this a joke,or a lie? It certainly isn't true!
[quote][p][bold]userds5050[/bold] wrote: [quote][p][bold]Reality-man[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: People really need to know what goes on in the funeral trade , The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case . Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ? I certainly wouldnt.[/p][/quote]'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.[/p][/quote]I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral.[/p][/quote]Is this a joke,or a lie? It certainly isn't true! Positively4thStreet

2:43pm Wed 9 Oct 13

froots says...

OSPREYSAINT wrote:
froots wrote:
There really are some morons around here. It can't have been a mistake because there's no room for mistakes in the funeral business. Might as well deny that any planes have ever crashed, since there's no room for that to happen either. Oh, and you can't comment unless you've lost a loved one. Which apparently only a few people have.

Idiots. Utter simpletons.
Are you posting to deliberately upset people or are you too thick or opinionated to realise what you are doing? The rules of posting on here are clear, Do not post anything that is false, abusive or malicious, what do you not understand about that?
Calls me thick, then tells me not to be malicious or abusive. Hmmmm.
[quote][p][bold]OSPREYSAINT[/bold] wrote: [quote][p][bold]froots[/bold] wrote: There really are some morons around here. It can't have been a mistake because there's no room for mistakes in the funeral business. Might as well deny that any planes have ever crashed, since there's no room for that to happen either. Oh, and you can't comment unless you've lost a loved one. Which apparently only a few people have. Idiots. Utter simpletons.[/p][/quote]Are you posting to deliberately upset people or are you too thick or opinionated to realise what you are doing? The rules of posting on here are clear, Do not post anything that is false, abusive or malicious, what do you not understand about that?[/p][/quote]Calls me thick, then tells me not to be malicious or abusive. Hmmmm. froots

2:44pm Wed 9 Oct 13

froots says...

Positively4thStreet wrote:
userds5050 wrote:
Reality-man wrote:
I_TOLD_YOU_SO wrote:
People really need to know what goes on in the funeral trade ,
The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case .
Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ?
I certainly wouldnt.
'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.
I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral.
Is this a joke,or a lie? It certainly isn't true!
Of course it's a joke!
[quote][p][bold]Positively4thStreet[/bold] wrote: [quote][p][bold]userds5050[/bold] wrote: [quote][p][bold]Reality-man[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: People really need to know what goes on in the funeral trade , The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case . Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ? I certainly wouldnt.[/p][/quote]'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.[/p][/quote]I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral.[/p][/quote]Is this a joke,or a lie? It certainly isn't true![/p][/quote]Of course it's a joke! froots

3:35pm Wed 9 Oct 13

Positively4thStreet says...

froots wrote:
Positively4thStreet wrote:
userds5050 wrote:
Reality-man wrote:
I_TOLD_YOU_SO wrote:
People really need to know what goes on in the funeral trade ,
The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case .
Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ?
I certainly wouldnt.
'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.
I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral.
Is this a joke,or a lie? It certainly isn't true!
Of course it's a joke!
Why isn't it funny then?
[quote][p][bold]froots[/bold] wrote: [quote][p][bold]Positively4thStreet[/bold] wrote: [quote][p][bold]userds5050[/bold] wrote: [quote][p][bold]Reality-man[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: People really need to know what goes on in the funeral trade , The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case . Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ? I certainly wouldnt.[/p][/quote]'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.[/p][/quote]I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral.[/p][/quote]Is this a joke,or a lie? It certainly isn't true![/p][/quote]Of course it's a joke![/p][/quote]Why isn't it funny then? Positively4thStreet

4:15pm Wed 9 Oct 13

OSPREYSAINT says...

froots wrote:
OSPREYSAINT wrote:
froots wrote:
There really are some morons around here. It can't have been a mistake because there's no room for mistakes in the funeral business. Might as well deny that any planes have ever crashed, since there's no room for that to happen either. Oh, and you can't comment unless you've lost a loved one. Which apparently only a few people have.

Idiots. Utter simpletons.
Are you posting to deliberately upset people or are you too thick or opinionated to realise what you are doing? The rules of posting on here are clear, Do not post anything that is false, abusive or malicious, what do you not understand about that?
Calls me thick, then tells me not to be malicious or abusive. Hmmmm.
I asked if you were too thick, I didn't say that you were.
[quote][p][bold]froots[/bold] wrote: [quote][p][bold]OSPREYSAINT[/bold] wrote: [quote][p][bold]froots[/bold] wrote: There really are some morons around here. It can't have been a mistake because there's no room for mistakes in the funeral business. Might as well deny that any planes have ever crashed, since there's no room for that to happen either. Oh, and you can't comment unless you've lost a loved one. Which apparently only a few people have. Idiots. Utter simpletons.[/p][/quote]Are you posting to deliberately upset people or are you too thick or opinionated to realise what you are doing? The rules of posting on here are clear, Do not post anything that is false, abusive or malicious, what do you not understand about that?[/p][/quote]Calls me thick, then tells me not to be malicious or abusive. Hmmmm.[/p][/quote]I asked if you were too thick, I didn't say that you were. OSPREYSAINT

4:21pm Wed 9 Oct 13

OSPREYSAINT says...

Debhavard48 wrote:
why did they put the body in a wrong coffin?
They didn't as far as I can tell, they picked up the wrong one by mistake.
[quote][p][bold]Debhavard48[/bold] wrote: why did they put the body in a wrong coffin?[/p][/quote]They didn't as far as I can tell, they picked up the wrong one by mistake. OSPREYSAINT

8:30am Thu 10 Oct 13

Positively4thStreet says...

DanDanTheEchoMan wrote:
Positively4thStreet wrote:
froots wrote:
Positively4thStreet wrote:
userds5050 wrote:
Reality-man wrote:
I_TOLD_YOU_SO wrote:
People really need to know what goes on in the funeral trade ,
The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case .
Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ?
I certainly wouldnt.
'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.
I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral.
Is this a joke,or a lie? It certainly isn't true!
Of course it's a joke!
Why isn't it funny then?
Because the word 'joke' doesn't automatically mean 'funny'. You've never heard an unfunny joke before? Don't act like a prick mate. Just because it wasn't funny - and I fully agree, it wasn't - doesn't mean it wasn't intended as a joke.
Fair point,but it just seems that on this particular thread,given the subject,a sense of compassion would've been preferable to a sense of humour using a "joke"which could have been misinterpreted by some,as a defamation of Nigel's character.
[quote][p][bold]DanDanTheEchoMan[/bold] wrote: [quote][p][bold]Positively4thStreet[/bold] wrote: [quote][p][bold]froots[/bold] wrote: [quote][p][bold]Positively4thStreet[/bold] wrote: [quote][p][bold]userds5050[/bold] wrote: [quote][p][bold]Reality-man[/bold] wrote: [quote][p][bold]I_TOLD_YOU_SO[/bold] wrote: People really need to know what goes on in the funeral trade , The mentioned funeral director doesnt even deal with his own deceased , they get shipped off to a tin pot funeral directors in Southampton and are dealt with there , They only turn up at Guilders when the family want to view their loved one , This is absolutely disgusting as the family think Guilders are taking care of their loved one from start to finish , which is not the case . Then we have another so called funeral directors pop up in Bishopstoke , This guy worked for Whites car park solutions , yes he was one of them rooky wheel clampers , you want your loved one dealt with by people like that ? I certainly wouldnt.[/p][/quote]'People need to know what goes on in the funeral trade'??!! Wind your neck in you fool. My friend runs his own family funeral directors and the service they give is second to none. He cares about the job he does and the families that he deals with. Maybe think before tarring everyone with the same brush.[/p][/quote]I heard he once slowed down on the motorway as there had been an accident. The driver involved in the crash asked him for help as his friend was trapped in the wreckage. Sure he replied. Call me in a couple of days and I'll sort the funeral.[/p][/quote]Is this a joke,or a lie? It certainly isn't true![/p][/quote]Of course it's a joke![/p][/quote]Why isn't it funny then?[/p][/quote]Because the word 'joke' doesn't automatically mean 'funny'. You've never heard an unfunny joke before? Don't act like a pr[b][/b]ick mate. Just because it wasn't funny - and I fully agree, it wasn't - doesn't mean it wasn't intended as a joke.[/p][/quote]Fair point,but it just seems that on this particular thread,given the subject,a sense of compassion would've been preferable to a sense of humour using a "joke"which could have been misinterpreted by some,as a defamation of Nigel's character. Positively4thStreet

8:47am Thu 10 Oct 13

From the sidelines says...

SPIKEISLANDTRADER wrote:
No excuses , but this will be investigated fully . As it is a very serious mistake . Thankfully spotted prior to service . Believe me this will NOT be swept away without action. R.I.P. eventually!
It's not really a serious mistake at all.

Nobody died.
[quote][p][bold]SPIKEISLANDTRADER[/bold] wrote: No excuses , but this will be investigated fully . As it is a very serious mistake . Thankfully spotted prior to service . Believe me this will NOT be swept away without action. R.I.P. eventually![/p][/quote]It's not really a serious mistake at all. Nobody died. From the sidelines

8:53am Thu 10 Oct 13

From the sidelines says...

This report smacks of the same hysterical over reaction as that vile couple with the hotel ceiling last week.

Stoking up for another claim...?
This report smacks of the same hysterical over reaction as that vile couple with the hotel ceiling last week. Stoking up for another claim...? From the sidelines

11:15pm Wed 16 Oct 13

andysaints007 says...

CharlH86 wrote:
Nigel Guilders is a long and well established local firm, they are known for good reputation. I really cannot understand why this has made the paper & news!!! I do appreciate that it may have caused more sadness for the family though. However, It was clearly very unintentional, I really think people need to wake up & realise life's FAR too short to cause chaos for a genuine mistake when there are other people suffering a lot worse every minute of the day!! Very narrow minded.
Lesser things get in the papers every single day you donut
[quote][p][bold]CharlH86[/bold] wrote: Nigel Guilders is a long and well established local firm, they are known for good reputation. I really cannot understand why this has made the paper & news!!! I do appreciate that it may have caused more sadness for the family though. However, It was clearly very unintentional, I really think people need to wake up & realise life's FAR too short to cause chaos for a genuine mistake when there are other people suffering a lot worse every minute of the day!! Very narrow minded.[/p][/quote]Lesser things get in the papers every single day you donut andysaints007

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