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Food at Basingstoke hospital gets mixed reviews
CONFUSION seems to surround whether or not patients feel the food they are getting at Basingstoke hospital is to their taste.
In a recent survey, for every 10 patients who were asked about the quality of the meals at Hampshire Hospitals NHS Foundation Trust, only 5.8 described the quality of food as ‘good’.
However, as part of the latest assessment of the quality of hospital food carried out by hospital staff, the trust rated its own food as a four out of five – or ‘good’.
Patients were much more complimentary about the choice of food they were offered by the trust, which runs Basingstoke, Winchester and Andover hospitals, with 8.9 out of every 10 patients asked agreeing they were offered a choice of food.
This ties in with the trust’s own assessment, which gave itself a 4.5 – halfway between the ratings of ‘good’ and ‘excellent’ – for patient choice.
Campaigning group Campaign for Better Hospital Food released the compiled results of surveys carried out by regulator the Care Quality Commission. These found that nationwide, only 55 per cent of patients rate hospital food as ‘good’.
It also found that trusts consistently rate their own food as either ‘good’ or ‘excellent’.
Donna Green, chief operating officer at HHFT, said: “We know how important good food is to patients when they are in hospital, and although we get good feedback, we are always looking to improve.
“Our hospital survey teams regularly test and taste the meals to make sure they are balanced, nutritious and tasty.”
She said the local Patient Voice Forum had played an active role in reviewing menus and making recommendations, saying: “They have been involved in tasting sessions and have provided feedback to the catering department on taste, presentation, portion size and choice.
“With support from dieticians, our catering team has developed our menus in response to feedback from patients and support groups.”
Mrs Green added that the trust has recently taken on more meal time volunteers for extra support, and said the trust has introduced a ‘red tray’ system to alert staff to those who are particularly vulnerable and frail, so they can receive extra support.
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