Huge improvements at A&E at Southampton General Hospital

Daily Echo: Huge improvements at A&E at hospital Huge improvements at A&E at hospital

THINGS are finally starting to look up for Southampton’s long under pressure accident and emergency department.

Having hit the headlines for continuously failing to meet targets and being the focus of an investigation into what was going wrong, Southampton General Hospital’s accident and emergency department (ED) is starting 2014 on a positive note.

The elusive target to treat 95 per cent of patients within four hours is within touching distance and the goal of reducing the number of patients through the door by 50 per cent has been achieved for the first three weeks of the year, council chiefs were told.

For the first time in recent years the ED has seen a reduction in the number of patients through the doors – down by half a per cent compared to usually being up by up as much as seven per cent – described as a “radical change” for the department.

The change in fortune has been further boosted by the announcement that health watchdog Monitor has closed its investigation into its failings to hit the four-hour target.

Dr Caroline Marshall, chief operating officer at the hospital trust, said: “Our staff have worked extremely hard over the past eight months to improve performance while still dealing with increasingly high demand for urgent care.

“It is fantastic news that their hard work has been rewarded by this investigation reaching a positive conclusion and we will look to build on this experience to ensure we maintain consistently high standards throughout the hospital for the future.”

Monitor confirmed that the probe was ended after the hospital trust drew up an action plan to turn things around.

Daily Echo: Work proceeding at Southampton General Hospital this morning.

The latest part of this action plan is to be implemented today as a new elderly care clinic is airlifted over the hospital and placed on the Tremona Road site.

The aim is to reduce the number of elderly patients to the emergency department by three a day, by directing them to the clinic where elderly care consultants will on hand to offer specialist care immediately.

This has been made possible thanks to a £1.6m grant from the government’s Winter Resilience Fund – which had initially sent no money in Southampton’s direction.

Hospital bosses admit that there are still challenges ahead but this and a raft of other measures being brought in over the next few months will help to ensure that four-hour target it hit.

Jane Hayward said: “We have had a bit of a turnaround since Christmas and seen a reduction in the number of breaches of the four hour target.

“We are only just under the 95 per cent target, which is the best start to the year we have had for many years.”

Comments (4)

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7:26am Sat 25 Jan 14

loosehead says...

now we need to put medically trained staff operating the 111 service as after asking for advice & being asked countless questions from the page the lady had I was told she wasn't in anyway medically trained & to go to A&E?
I sprained/twisted my ankle & as I've done it before had a rough idea what to do I was just trying to make sure I was doing the right thing so I needed advice.
But to be told to go to A&E showed me why it get's so full with non emergency cases
now we need to put medically trained staff operating the 111 service as after asking for advice & being asked countless questions from the page the lady had I was told she wasn't in anyway medically trained & to go to A&E? I sprained/twisted my ankle & as I've done it before had a rough idea what to do I was just trying to make sure I was doing the right thing so I needed advice. But to be told to go to A&E showed me why it get's so full with non emergency cases loosehead
  • Score: 7

10:32am Sat 25 Jan 14

TurquoiseJ says...

Daily echo, it would be useful to put details of the minor injuries unit at the royal south hants hospital each time you publish an article about the emergency department at Southampton general hospital.
People need information to help them make choices.
Daily echo, it would be useful to put details of the minor injuries unit at the royal south hants hospital each time you publish an article about the emergency department at Southampton general hospital. People need information to help them make choices. TurquoiseJ
  • Score: 9

10:54am Sat 25 Jan 14

jackois says...

'it would be useful to put details of the minor injuries unit at the royal south hants hospital each time you publish an article about the emergency department at Southampton general hospital.'

Well said, TurquoiseJ!

I for one didn't even know this facilty existed until now. Having looked at the webpage for it, http://www.rshsoutha
mpton.nhs.uk/service
s/miu/ .

Last year, I damaged my knee and whilst not severe enough to visit A & E, I managed to get a doctor's appointment a week later, at which time the knee had free'd off and my doctor couldn't actually diagnose. I wish I'd known about this facility then as it would have saved me a great deal of pain.
'it would be useful to put details of the minor injuries unit at the royal south hants hospital each time you publish an article about the emergency department at Southampton general hospital.' Well said, TurquoiseJ! I for one didn't even know this facilty existed until now. Having looked at the webpage for it, http://www.rshsoutha mpton.nhs.uk/service s/miu/ . Last year, I damaged my knee and whilst not severe enough to visit A & E, I managed to get a doctor's appointment a week later, at which time the knee had free'd off and my doctor couldn't actually diagnose. I wish I'd known about this facility then as it would have saved me a great deal of pain. jackois
  • Score: 3

11:02am Sat 25 Jan 14

H0ckeyd says...

Oh it's certainly improved. I broke my foot the other week and was treated very quickly indeed (I'd say I was in and out in about 90 minutes) which is much better than the times I've been there before.
Oh it's certainly improved. I broke my foot the other week and was treated very quickly indeed (I'd say I was in and out in about 90 minutes) which is much better than the times I've been there before. H0ckeyd
  • Score: 4

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