Trading Standards officers investigate car dealer complaints

Stanley Rudgley.

Richard Burbage.

First published in News

TRADING Standards chiefs are dealing with more than 40 complaints from angry customers of a Hampshire second-hand car dealership – and warned it could end in prosecution, the Daily Echo can reveal.

Woolston Car Supermarket in Southampton closed a fortnight ago leaving people, who claim they have been sold shoddy cars and handed bouncing refund cheques, in the lurch.

A Daily Echo investigation then tracked the dealership down to a new site in Fareham where director Stanley Rudgley, left, reopened his firm as Fort Wallington Car Sales. Since then Southampton City Council’s Trading Standards team has been flooded with complaints from angry motorists about the cars they have been sold and say they are now investigating whether there are any grounds for legal action.

Complaints surround claims that Mr Rudgley and other dealers sold the vehicles with a catalogue of defects – some of them dangerous.

Last night Trading Standards confirmed Mr Rudgely had been interviewed surrounding the allegations.

A spokesman said: “The team are doing all they can to assist customers who have been mistreated and will be working to ensure that this business complies with trading standards law.

“If it can be established that cars have been mis-described then it may be that criminal offences have been committed, in which case these will be investigated and if proven the council may prosecute.”

The Daily Echo tracked down the company to the new site in Fort Wallington Industrial Estate, Fareham, where its owner Stan Rudgley was confronted by people demanding either refunds or their traded-in cars back. They were promised a resolution by this Friday.

Yester-day the Daily Echo featured an interview with Richard Burbage, below, who is linked with Woolston Car Supermarket and is the former co-director and owner of second car company in Australia that folded owing millions to customers.

Despite his involvement, he denied any responsibility for the fiasco at the Southampton dealership and said he had left Australia after receiving death threats. Trading Standards is advising people who may have been miss-sold cars to contact the National Citizens Advice consumer helpline on 08454 04 05 06.

Comments (19)

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11:02am Thu 30 Jan 14

bigfella777 says...

Oh get over this story for goodness sake.
Oh get over this story for goodness sake. bigfella777
  • Score: -13

11:24am Thu 30 Jan 14

espanuel says...

You havn't lost good money that you have earned and worked for then? Never been ripped off.
You havn't lost good money that you have earned and worked for then? Never been ripped off. espanuel
  • Score: 5

11:49am Thu 30 Jan 14

gilbertratchet says...

espanuel wrote:
You havn't lost good money that you have earned and worked for then? Never been ripped off.
Is that the criteria for "news" these days?
[quote][p][bold]espanuel[/bold] wrote: You havn't lost good money that you have earned and worked for then? Never been ripped off.[/p][/quote]Is that the criteria for "news" these days? gilbertratchet
  • Score: 1

12:14pm Thu 30 Jan 14

massimoosti says...

bigfella777 wrote:
Oh get over this story for goodness sake.
Agree

I want to know which Echo employee had their pants pulled down for this to be a daily DE vendetta.

In the 70's and 80's when the Aldermoor car dealers etc were building their way up to Whiteparish / Chilworth and Spanish empires people did get turned over with motors and yes it was wrong but consumers knew no better and weren't savvy.

However lets be honest - 2014 in a world where every other TV programme is a consumer one warning and highlighting issues, consumer rights, what to look out for / warning signs etc.........plus the internet etc there is to be honest no excuse for being ignorant.

Its like booking an "allocation on arrival holiday" from teletext and then moaning when its a S***hole above a nightclub...........
....we all used to fall for it but nowdays everyone (minus 1% obviously) are switched on.
[quote][p][bold]bigfella777[/bold] wrote: Oh get over this story for goodness sake.[/p][/quote]Agree I want to know which Echo employee had their pants pulled down for this to be a daily DE vendetta. In the 70's and 80's when the Aldermoor car dealers etc were building their way up to Whiteparish / Chilworth and Spanish empires people did get turned over with motors and yes it was wrong but consumers knew no better and weren't savvy. However lets be honest - 2014 in a world where every other TV programme is a consumer one warning and highlighting issues, consumer rights, what to look out for / warning signs etc.........plus the internet etc there is to be honest no excuse for being ignorant. Its like booking an "allocation on arrival holiday" from teletext and then moaning when its a S***hole above a nightclub........... ....we all used to fall for it but nowdays everyone (minus 1% obviously) are switched on. massimoosti
  • Score: -2

1:14pm Thu 30 Jan 14

befriendly says...

Not everyone is a fully trained coach builder and mechanic so they can spot faults just like that or tell the engines kaput the instant it starts. You buy a car in good faith and while main dealers and reputable companies will repair faults the dodgy dealers don't and until the dodgy dealers are brought to book they'll continue selling lemons.
Not everyone is a fully trained coach builder and mechanic so they can spot faults just like that or tell the engines kaput the instant it starts. You buy a car in good faith and while main dealers and reputable companies will repair faults the dodgy dealers don't and until the dodgy dealers are brought to book they'll continue selling lemons. befriendly
  • Score: 11

1:25pm Thu 30 Jan 14

gilbertratchet says...

munday1 wrote:
gilbertratchet wrote:
espanuel wrote:
You havn't lost good money that you have earned and worked for then? Never been ripped off.
Is that the criteria for "news" these days?
Gilbert is right, naughty thieving jippers took peoples hard earned jip jip and sold them cars not fit for a jipper. I think these ruthless jippers should do time in a jip jip prison especially for jippers.
Spelling mistakes: 3
[quote][p][bold]munday1[/bold] wrote: [quote][p][bold]gilbertratchet[/bold] wrote: [quote][p][bold]espanuel[/bold] wrote: You havn't lost good money that you have earned and worked for then? Never been ripped off.[/p][/quote]Is that the criteria for "news" these days?[/p][/quote]Gilbert is right, naughty thieving jippers took peoples hard earned jip jip and sold them cars not fit for a jipper. I think these ruthless jippers should do time in a jip jip prison especially for jippers.[/p][/quote]Spelling mistakes: 3 gilbertratchet
  • Score: 3

1:35pm Thu 30 Jan 14

gilbertratchet says...

munday1 wrote:
gilbertratchet wrote:
munday1 wrote:
gilbertratchet wrote:
espanuel wrote:
You havn't lost good money that you have earned and worked for then? Never been ripped off.
Is that the criteria for "news" these days?
Gilbert is right, naughty thieving jippers took peoples hard earned jip jip and sold them cars not fit for a jipper. I think these ruthless jippers should do time in a jip jip prison especially for jippers.
Spelling mistakes: 3
Come on gilbert, be a nice jipper.
My name isn't gilbert. It's just gil. My surname is bertratchet.
[quote][p][bold]munday1[/bold] wrote: [quote][p][bold]gilbertratchet[/bold] wrote: [quote][p][bold]munday1[/bold] wrote: [quote][p][bold]gilbertratchet[/bold] wrote: [quote][p][bold]espanuel[/bold] wrote: You havn't lost good money that you have earned and worked for then? Never been ripped off.[/p][/quote]Is that the criteria for "news" these days?[/p][/quote]Gilbert is right, naughty thieving jippers took peoples hard earned jip jip and sold them cars not fit for a jipper. I think these ruthless jippers should do time in a jip jip prison especially for jippers.[/p][/quote]Spelling mistakes: 3[/p][/quote]Come on gilbert, be a nice jipper.[/p][/quote]My name isn't gilbert. It's just gil. My surname is bertratchet. gilbertratchet
  • Score: 2

1:59pm Thu 30 Jan 14

jackois says...

Nice of the Echo to keep running it... save the poor folk of Fareham being ripped off as they'll know not to go there...
Nice of the Echo to keep running it... save the poor folk of Fareham being ripped off as they'll know not to go there... jackois
  • Score: 6

3:05pm Thu 30 Jan 14

B. L. says...

munday1 wrote:
gilbertratchet wrote:
munday1 wrote:
gilbertratchet wrote:
munday1 wrote:
gilbertratchet wrote:
espanuel wrote:
You havn't lost good money that you have earned and worked for then? Never been ripped off.
Is that the criteria for "news" these days?
Gilbert is right, naughty thieving jippers took peoples hard earned jip jip and sold them cars not fit for a jipper. I think these ruthless jippers should do time in a jip jip prison especially for jippers.
Spelling mistakes: 3
Come on gilbert, be a nice jipper.
My name isn't gilbert. It's just gil. My surname is bertratchet.
Oh sorry gilbert, dont i feel like a silly jipper. I think gilbert suits you thou.
Congratulations. You must have the record for most thumbs down and thumbs up votes on this site. Last count 1745 down and 939 up, the down votes outweigh the up votes though. I bet you feel proud.
[quote][p][bold]munday1[/bold] wrote: [quote][p][bold]gilbertratchet[/bold] wrote: [quote][p][bold]munday1[/bold] wrote: [quote][p][bold]gilbertratchet[/bold] wrote: [quote][p][bold]munday1[/bold] wrote: [quote][p][bold]gilbertratchet[/bold] wrote: [quote][p][bold]espanuel[/bold] wrote: You havn't lost good money that you have earned and worked for then? Never been ripped off.[/p][/quote]Is that the criteria for "news" these days?[/p][/quote]Gilbert is right, naughty thieving jippers took peoples hard earned jip jip and sold them cars not fit for a jipper. I think these ruthless jippers should do time in a jip jip prison especially for jippers.[/p][/quote]Spelling mistakes: 3[/p][/quote]Come on gilbert, be a nice jipper.[/p][/quote]My name isn't gilbert. It's just gil. My surname is bertratchet.[/p][/quote]Oh sorry gilbert, dont i feel like a silly jipper. I think gilbert suits you thou.[/p][/quote]Congratulations. You must have the record for most thumbs down and thumbs up votes on this site. Last count 1745 down and 939 up, the down votes outweigh the up votes though. I bet you feel proud. B. L.
  • Score: 1

3:09pm Thu 30 Jan 14

dadofmy3sons says...

I bought a second hand car from a reputable dealer and drove it away late on a Friday evening
It broke down after three miles, but when I phoned the dealer his ansafone clicked in.
When I managed to get him on Saturday morning and asked to bring it back and get my money back he actually laughed at me.
I had to make all sorts of threats over the next week and I only got my money back when an off-duty copper offered to come with me with his uniform on and asked politely to make a full refund.
There was nothing we could do in law but a policeman standing in the middle of his showroom and raising his voice was too much bad publicity.
The copper told me not to publish the car companies name because that would definitely lead to prosecution. . . . for me. . . . for slander or whatever ! !
I bought a second hand car from a reputable dealer and drove it away late on a Friday evening It broke down after three miles, but when I phoned the dealer his ansafone clicked in. When I managed to get him on Saturday morning and asked to bring it back and get my money back he actually laughed at me. I had to make all sorts of threats over the next week and I only got my money back when an off-duty copper offered to come with me with his uniform on and asked politely to make a full refund. There was nothing we could do in law but a policeman standing in the middle of his showroom and raising his voice was too much bad publicity. The copper told me not to publish the car companies name because that would definitely lead to prosecution. . . . for me. . . . for slander or whatever ! ! dadofmy3sons
  • Score: 0

3:10pm Thu 30 Jan 14

wwozzer says...

jackois wrote:
Nice of the Echo to keep running it... save the poor folk of Fareham being ripped off as they'll know not to go there...
They'll just change the name again.
[quote][p][bold]jackois[/bold] wrote: Nice of the Echo to keep running it... save the poor folk of Fareham being ripped off as they'll know not to go there...[/p][/quote]They'll just change the name again. wwozzer
  • Score: 1

3:11pm Thu 30 Jan 14

gilbertratchet says...

THIS REALLY HAPPENED! HONESTLY!
THIS REALLY HAPPENED! HONESTLY! gilbertratchet
  • Score: 3

3:24pm Thu 30 Jan 14

Danae says...

Good to see Trading Standards taking action in this extreme case.

It is unfortunate though that they do not have the personpower to get all local used car dealers in line. Some ask double the book price. It is a widespread scam.

Unfortunately about half the public don't seem to check book prices for their preferred vehicles plus age/condition/mileag
e before they go looking, Odd isn't it?

Some of the salespeople also have very poor maths abilities, to put it politely.

You probably get a better, and more honest, deal through private purchase or, with some skills, from the large auction operation on the A30 near the Hampshire/Surrey boundary.
Good to see Trading Standards taking action in this extreme case. It is unfortunate though that they do not have the personpower to get all local used car dealers in line. Some ask double the book price. It is a widespread scam. Unfortunately about half the public don't seem to check book prices for their preferred vehicles plus age/condition/mileag e before they go looking, Odd isn't it? Some of the salespeople also have very poor maths abilities, to put it politely. You probably get a better, and more honest, deal through private purchase or, with some skills, from the large auction operation on the A30 near the Hampshire/Surrey boundary. Danae
  • Score: 1

3:47pm Thu 30 Jan 14

wwozzer says...

Danae wrote:
Good to see Trading Standards taking action in this extreme case. It is unfortunate though that they do not have the personpower to get all local used car dealers in line. Some ask double the book price. It is a widespread scam. Unfortunately about half the public don't seem to check book prices for their preferred vehicles plus age/condition/mileag e before they go looking, Odd isn't it? Some of the salespeople also have very poor maths abilities, to put it politely. You probably get a better, and more honest, deal through private purchase or, with some skills, from the large auction operation on the A30 near the Hampshire/Surrey boundary.
They can ask whatever price they want but I can assure you the days of traders doubling their money are long gone. Most of the big boys are making 500 quid on a car if they're lucky, and VAT has to be paid on the difference between what they paid for it and what they sell it for, if they buy a car for 5000, spend 500 getting it ready to sale and sell it for 6000 they have to pay VAT on the whole 1000 even though they only made 500 profit. The VAT can't be added to the sale price either.

The age of the Internet allows people to research prices online and beat the dealer down, no one even needs to know the book price anymore when there are hundreds of other same make/model/spec cars out there on the internet to compare prices against.

As for auctions yes you can save a few bob but have a problem with the car and it's tough you have no comeback at all and you have to pay a buyers premium on the sale price.
[quote][p][bold]Danae[/bold] wrote: Good to see Trading Standards taking action in this extreme case. It is unfortunate though that they do not have the personpower to get all local used car dealers in line. Some ask double the book price. It is a widespread scam. Unfortunately about half the public don't seem to check book prices for their preferred vehicles plus age/condition/mileag e before they go looking, Odd isn't it? Some of the salespeople also have very poor maths abilities, to put it politely. You probably get a better, and more honest, deal through private purchase or, with some skills, from the large auction operation on the A30 near the Hampshire/Surrey boundary.[/p][/quote]They can ask whatever price they want but I can assure you the days of traders doubling their money are long gone. Most of the big boys are making 500 quid on a car if they're lucky, and VAT has to be paid on the difference between what they paid for it and what they sell it for, if they buy a car for 5000, spend 500 getting it ready to sale and sell it for 6000 they have to pay VAT on the whole 1000 even though they only made 500 profit. The VAT can't be added to the sale price either. The age of the Internet allows people to research prices online and beat the dealer down, no one even needs to know the book price anymore when there are hundreds of other same make/model/spec cars out there on the internet to compare prices against. As for auctions yes you can save a few bob but have a problem with the car and it's tough you have no comeback at all and you have to pay a buyers premium on the sale price. wwozzer
  • Score: 4

8:02pm Thu 30 Jan 14

shareaboutdodgycarsales.blogspot.com says...

So Stan in it up to his neck with Richard Burbage slipping away again. Tell us about Bristol and the new number plate scam Richard.

All the articles posted on my blog. Why not take a look and help fill in some gaps.

http://shareaboutdod
gycarsales.blogspot.
co.uk/
So Stan in it up to his neck with Richard Burbage slipping away again. Tell us about Bristol and the new number plate scam Richard. All the articles posted on my blog. Why not take a look and help fill in some gaps. http://shareaboutdod gycarsales.blogspot. co.uk/ shareaboutdodgycarsales.blogspot.com
  • Score: 1

8:47pm Thu 30 Jan 14

shareaboutdodgycarsales.blogspot.com says...

wwozzer wrote:
jackois wrote:
Nice of the Echo to keep running it... save the poor folk of Fareham being ripped off as they'll know not to go there...
They'll just change the name again.
We'll have to keep tracking them. Although I don't fancy going to Manchester where Woolston Car Supermarket have changed their registered address to
[quote][p][bold]wwozzer[/bold] wrote: [quote][p][bold]jackois[/bold] wrote: Nice of the Echo to keep running it... save the poor folk of Fareham being ripped off as they'll know not to go there...[/p][/quote]They'll just change the name again.[/p][/quote]We'll have to keep tracking them. Although I don't fancy going to Manchester where Woolston Car Supermarket have changed their registered address to shareaboutdodgycarsales.blogspot.com
  • Score: 2

10:43pm Thu 30 Jan 14

.kayleigh. says...

I brought my car from here just over a year ago ;L had problems since had so much work done to it !!
I brought my car from here just over a year ago ;L had problems since had so much work done to it !! .kayleigh.
  • Score: 2

10:44pm Thu 30 Jan 14

.kayleigh. says...

Well I cant believe this!
It was only just over a year I had brought a car from here! I've had so much work doing to it since driving my car home and being very young and buying a car at the price I did also the money on top of that to fix it is just outrageous! It's no fair to anyone!x
Well I cant believe this! It was only just over a year I had brought a car from here! I've had so much work doing to it since driving my car home and being very young and buying a car at the price I did also the money on top of that to fix it is just outrageous! It's no fair to anyone!x .kayleigh.
  • Score: 4

8:32pm Tue 4 Feb 14

shareaboutdodgycarsales.blogspot.com says...

Service 4 Life Ltd T/A Fort Wallington Car Sales changes address to same address as Woolston Car Supermarket. http://www.companies
intheuk.co.uk/ltd/se
rvice-4-life

http://shareaboutdod
gycarsales.blogspot.
co.uk/
Service 4 Life Ltd T/A Fort Wallington Car Sales changes address to same address as Woolston Car Supermarket. http://www.companies intheuk.co.uk/ltd/se rvice-4-life http://shareaboutdod gycarsales.blogspot. co.uk/ shareaboutdodgycarsales.blogspot.com
  • Score: 0

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