Four year battle over norovirus compensation

Daily Echo: Boudicca Boudicca

IT was supposed to be an early Christmas present.

But a European cruise turned into a nightmare for John Millns when it ruined his entire festive season.

Now the Hampshire pensioner has won a four-year battle for compensation from a leading cruise firm.

The 74-year-old is among passengers receiving a combined £42,000 after multiple norovirus outbreaks on the Boudicca liner.

Daily Echo: John and Jacqui Millns

Owners Fred Olsen Lines denies liability for the illness striking the same ship on six separate occasions between November 2009 and April 2010.

But now they have settled with solicitors Your Holiday Claims on behalf of 26 passengers.

Mr Millns, from Mottisfont, received £600 from the firm while some claimants are said to have received up to £2,000.

The retired electronics designer and wife Jacqui boarded the liner in Portsmouth with two friends in December 2009. But problems began when many passengers fell ill with the diarrhoea and vomiting bug during the four-day tour of Christmas markets in Belgium and Holland.

Mr Millns succumbed to the illness on returning home on December 22 and was forced to cancel family Christmas plans until he recovered a week later.

The company previously sent passengers a letter warning of an earlier norovirus outbreak on its previous trip to the Canary Islands but he claims they failed to inform them of its full extent.

Mr Millns said it was a “relief” the battle is over and added: “This has gone on for so long.

“Had I been aware of the true extent of the previous problems I would not have travelled.

“Our mini cruise should have been cancelled to allow proper cleaning to take place. I hope it will cause them to buck up their ideas.”

Solicitor Tracy Stansfield for Your Holiday Claims – a division of Farnworth Rose solicitors – said: “This was a very serious and sustained outbreak which spread from cruise to cruise.

“We are delighted that our clients have now received compensation.”

But Fred Olsen denied the allegations of poor cleanliness, stressing it upholds rigorous hygiene standards at all times, including while preparing and serving food. A spokeswoman put the illness down to “a higher incidence” of norovirus in Britain during that period.

Comments (11)

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7:16am Fri 18 Apr 14

__KTF__ says...

Another 'victory' for the No Win No Fee lawyers who probably took their commission from the £600 payout for an incident that happened 5 years ago.

Everyone is out for compensation these days.
Another 'victory' for the No Win No Fee lawyers who probably took their commission from the £600 payout for an incident that happened 5 years ago. Everyone is out for compensation these days. __KTF__
  • Score: 8

8:01am Fri 18 Apr 14

The Wickham Man says...

I totally agree with KTF. "Failed to inform him of the full extent" is just legal speak for compensation lawyers haggling over the meaning of a single word to try and force more money for their client. It's Nothing to to do with what's right, what's fair, let alone what's actually legal. Ambulance chasers are all "We can argue longer than you and keep raising your own legal costs until you settle with us"
Everyone will pay for this. THis is the reason that there is so much small print now you can't actually read it any more. THis is the reason there are so many get out clauses. Because some people can't accept that it is other passengers poor hygene that spreads norovirus - the cruise line are powerless to force people to be clean.
And this is the reason why we will all be paying more for our cruises in future.
I totally agree with KTF. "Failed to inform him of the full extent" is just legal speak for compensation lawyers haggling over the meaning of a single word to try and force more money for their client. It's Nothing to to do with what's right, what's fair, let alone what's actually legal. Ambulance chasers are all "We can argue longer than you and keep raising your own legal costs until you settle with us" Everyone will pay for this. THis is the reason that there is so much small print now you can't actually read it any more. THis is the reason there are so many get out clauses. Because some people can't accept that it is other passengers poor hygene that spreads norovirus - the cruise line are powerless to force people to be clean. And this is the reason why we will all be paying more for our cruises in future. The Wickham Man
  • Score: 12

9:44am Fri 18 Apr 14

Norwegian Saint says...

"Left from Pompey"? That would explain the outbreak then.
"Left from Pompey"? That would explain the outbreak then. Norwegian Saint
  • Score: 2

10:25am Fri 18 Apr 14

wwozzer says...

Four years of dealing with lawyers for a measly £600? I think i'd have just moved on and tried to forget about it. Doesn't seem worth the bother.
Four years of dealing with lawyers for a measly £600? I think i'd have just moved on and tried to forget about it. Doesn't seem worth the bother. wwozzer
  • Score: 1

10:56am Fri 18 Apr 14

southy says...

Its a 100% Capitalist world so when people make claims against a firm don't complain its all part of the Capitalist system that you wanted.
Its a 100% Capitalist world so when people make claims against a firm don't complain its all part of the Capitalist system that you wanted. southy
  • Score: -4

11:35am Fri 18 Apr 14

Shoong says...

southy wrote:
Its a 100% Capitalist world so when people make claims against a firm don't complain its all part of the Capitalist system that you wanted.
Captain Irrelevant strikes again...
[quote][p][bold]southy[/bold] wrote: Its a 100% Capitalist world so when people make claims against a firm don't complain its all part of the Capitalist system that you wanted.[/p][/quote]Captain Irrelevant strikes again... Shoong
  • Score: 4

1:23pm Fri 18 Apr 14

alan.of.eastleigh says...

You can see how the virus spreads. I have been on one or two of these boats and have been appalled by the elderly who leave the loo without washing their hands. Hardly the fault of the company for poor hygiene by passengers.
You can see how the virus spreads. I have been on one or two of these boats and have been appalled by the elderly who leave the loo without washing their hands. Hardly the fault of the company for poor hygiene by passengers. alan.of.eastleigh
  • Score: 3

1:50pm Fri 18 Apr 14

The Wickham Man says...

southy wrote:
Its a 100% Capitalist world so when people make claims against a firm don't complain its all part of the Capitalist system that you wanted.
He's right. In a socialist paradise you can't afford to go on a nasty bourgeois cruise at all so the problem is solved You are completely safe from capitalist bacteria. Much better to stay in your state provided concrete tower block and watch pictures of party leaders enoying themselves on your behalf on the beaches at Rio on your tiny black an white TV. Isn't that right comarade?
[quote][p][bold]southy[/bold] wrote: Its a 100% Capitalist world so when people make claims against a firm don't complain its all part of the Capitalist system that you wanted.[/p][/quote]He's right. In a socialist paradise you can't afford to go on a nasty bourgeois cruise at all so the problem is solved You are completely safe from capitalist bacteria. Much better to stay in your state provided concrete tower block and watch pictures of party leaders enoying themselves on your behalf on the beaches at Rio on your tiny black an white TV. Isn't that right comarade? The Wickham Man
  • Score: 7

8:33pm Fri 18 Apr 14

southy says...

The Wickham Man wrote:
southy wrote:
Its a 100% Capitalist world so when people make claims against a firm don't complain its all part of the Capitalist system that you wanted.
He's right. In a socialist paradise you can't afford to go on a nasty bourgeois cruise at all so the problem is solved You are completely safe from capitalist bacteria. Much better to stay in your state provided concrete tower block and watch pictures of party leaders enoying themselves on your behalf on the beaches at Rio on your tiny black an white TV. Isn't that right comarade?
very good but socialist well the real ones are not bourgeois, bourgeois are Capitalist Communist, in a Socialist world it would be pointless because you only be doing your self harm as every one is part owner
[quote][p][bold]The Wickham Man[/bold] wrote: [quote][p][bold]southy[/bold] wrote: Its a 100% Capitalist world so when people make claims against a firm don't complain its all part of the Capitalist system that you wanted.[/p][/quote]He's right. In a socialist paradise you can't afford to go on a nasty bourgeois cruise at all so the problem is solved You are completely safe from capitalist bacteria. Much better to stay in your state provided concrete tower block and watch pictures of party leaders enoying themselves on your behalf on the beaches at Rio on your tiny black an white TV. Isn't that right comarade?[/p][/quote]very good but socialist well the real ones are not bourgeois, bourgeois are Capitalist Communist, in a Socialist world it would be pointless because you only be doing your self harm as every one is part owner southy
  • Score: -3

10:04am Sat 19 Apr 14

phil maccavity says...

But Southy by your own admission your attempt at running a company with socialist ideas was a complete failiure!!
But Southy by your own admission your attempt at running a company with socialist ideas was a complete failiure!! phil maccavity
  • Score: 0

12:12pm Sat 19 Apr 14

Shoong says...

phil maccavity wrote:
But Southy by your own admission your attempt at running a company with socialist ideas was a complete failiure!!
Plus the fact that there isn't much demand for rigging these days...
[quote][p][bold]phil maccavity[/bold] wrote: But Southy by your own admission your attempt at running a company with socialist ideas was a complete failiure!![/p][/quote]Plus the fact that there isn't much demand for rigging these days... Shoong
  • Score: 0

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