Winchester care home fails second inspection and is warned it could be shut unless drastic changes are made

St Cross Grange care home

St Cross Grange care home

First published in News

A HAMPSHIRE care home has been ordered to make drastic improvements or face being shut down following the deaths of five residents.

Standards of care were so appalling at the home that health watchdogs have warned they could be forced to remove people or ultimately close it completely unless immediate action is taken.

The Care Quality Commission went into the 64-bed home in Winchester, which provides specialist dementia care for the elderly, after it failed an earlier inspection and following more complaints about levels of care.

But inspectors once again found conditions unacceptable and St Cross Grange was failed yet again.

A scathing report revealed how:

  • Five residents died within weeks of each other following a sudden deterioration in their health 
  • 14 residents – a fifth of those living there – ended up hospitalised at one time
  • People were put at risk of harm because medication wasn’t managed properly
  • Dementia patients were at risk of having their movement around the home unlawfully restricted
  • Elderly residents lost weight and were in danger of malnutrition and dehydration
  • Others were at risk of choking because rules were not followed
  • Bed bound residents were not turned frequently – with one person left for nine hours
  • Staff failed to provide residents with enough baths and showers with one person left unwashed for a week

The report, produced by the Care Quality Commission, told how five residents at the St Cross Road home had died between February and April this year.

Inspectors said: “It was not clear that this rate of deterioration in people’s health had been adequately identified, investigated and reviewed.

“This meant people were not adequately protected from unsafe care and support.”

The damning report also revealed how those being cared for were at risk of dehydration, with records for one person showing they were not offered drinks between 1pm on May 15 this year and 8.30am the following day.

People living there described how they had been left unwashed for long periods of time – in one case a week – when staff said they had ran out of time to bathe them.

The two-day inspection in May also found that an allegation that a care worker abused an elderly patient had not been referred to the Hampshire County Council department which monitors abuse, as it should have been.

The Care Quality Commission told the Daily Echo the case was so serious that the home could be subjected to another surprise inspection at any time of day or night over coming days or weeks.

A spokesman said: “We go in unannounced. We want to see that whatever they are doing, they are doing it right.”

Warning that St Cross Grange could ultimately be closed if it failed to improve, the spokesman added: “If we absolutely have to we would (close it) but we try to find other ways.”

Comments (6)

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9:03am Wed 23 Jul 14

Jason1962 says...

My mother-in-law moved here just over a year ago and she is well looked after. She has dementia and is in far better health than when she was living back home alone. The home told us about the inspection when it happened back in May and the new Manager is excellent. All this story will do is scare residents and us relatives.
My mother-in-law moved here just over a year ago and she is well looked after. She has dementia and is in far better health than when she was living back home alone. The home told us about the inspection when it happened back in May and the new Manager is excellent. All this story will do is scare residents and us relatives. Jason1962
  • Score: 12

10:07am Wed 23 Jul 14

eurogordi says...

So if the inspection was in May, why is it only being reported in July? Seems to be further scaremongering by the DE as stated by the family of a resident above. Furthermore, what is the problem with people dying? Don't the inspectors know that old people have a habit of dying? Five in a short space of time was purely coincidence.
So if the inspection was in May, why is it only being reported in July? Seems to be further scaremongering by the DE as stated by the family of a resident above. Furthermore, what is the problem with people dying? Don't the inspectors know that old people have a habit of dying? Five in a short space of time was purely coincidence. eurogordi
  • Score: 4

1:20pm Wed 23 Jul 14

GingeTWS says...

People do have a habit of dying in care homes and my great aunt was one of the 5. Although I never saw any reason to be concerned about her care and she was elderly so her death was expected. The only thing I found a challenge about the home was the office staff. But now I'm concerned and have downloaded the CQC report to read through to make sure there's nothing I should know about. The story has caused a bit of stress that families could certainly do without.
People do have a habit of dying in care homes and my great aunt was one of the 5. Although I never saw any reason to be concerned about her care and she was elderly so her death was expected. The only thing I found a challenge about the home was the office staff. But now I'm concerned and have downloaded the CQC report to read through to make sure there's nothing I should know about. The story has caused a bit of stress that families could certainly do without. GingeTWS
  • Score: 6

1:23pm Wed 23 Jul 14

Janet Bradley says...

I have worked in care for over 30 years. I have never read such inflamed and disproportionate reporting. As eurogordi says above, why are you surprised frail, elderly people end up in hospital and eventually die? I have worked in smaller homes when numbers have been higher. If the residents were fit and well, they wouldn't need to be in a care home! Plain and simple scaremongering! Pathetic journalism worthy of Andy Coulson. More temperate reporting might actually make us believe what you write.
I have worked in care for over 30 years. I have never read such inflamed and disproportionate reporting. As eurogordi says above, why are you surprised frail, elderly people end up in hospital and eventually die? I have worked in smaller homes when numbers have been higher. If the residents were fit and well, they wouldn't need to be in a care home! Plain and simple scaremongering! Pathetic journalism worthy of Andy Coulson. More temperate reporting might actually make us believe what you write. Janet Bradley
  • Score: 9

9:23pm Wed 23 Jul 14

Mary80 says...

Not to dispute this but its a care home of old people deaths are expected we aren't immortal
Not to dispute this but its a care home of old people deaths are expected we aren't immortal Mary80
  • Score: 5

6:53am Thu 24 Jul 14

freakout says...

Back in 2001 my dear Mother was forced to sell her house ,They would not allow My mother to move in with me due to the Care companies she used rarely turning up
My mother went into Trinity House Chandlesford first off ,Rude staff ,Went to visit her midday on a Sunday to find her still in bed ,The auxillary actually swore at me telling me they were to busy ! They lost her teeth and various clothes ,Took her out of there as paying £550 a week for awfulness ,Moved Mother to Challoner House Chandlesford for £565 a week ,i believe the fees were for furnishing and fittings more than care I do believe they were responsable for her death and even said so when i went to get the death certificate ,But i could not deal with the situation so left it as old age ,But i still believe now she died through lack of care if it happened now i would of stood up to the money grabbers
Back in 2001 my dear Mother was forced to sell her house ,They would not allow My mother to move in with me due to the Care companies she used rarely turning up My mother went into Trinity House Chandlesford first off ,Rude staff ,Went to visit her midday on a Sunday to find her still in bed ,The auxillary actually swore at me telling me they were to busy ! They lost her teeth and various clothes ,Took her out of there as paying £550 a week for awfulness ,Moved Mother to Challoner House Chandlesford for £565 a week ,i believe the fees were for furnishing and fittings more than care I do believe they were responsable for her death and even said so when i went to get the death certificate ,But i could not deal with the situation so left it as old age ,But i still believe now she died through lack of care if it happened now i would of stood up to the money grabbers freakout
  • Score: 0

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