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Threat to future of 101 police number

11:58am Thursday 1st November 2007

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HAMPSHIRE police say they are confident their controversial 101 non-emergency number will continue despite a Government warning that funding for the scheme is due to be slashed.

The county was one of the first places in the UK to get the 101 number, which was set up to tackle anti-social behaviour and ease pressure on the 999 service.

Since its launch in May last year tens of thousands of calls have been received by the service, to the extent that last November Hampshire was handed an additional £500,000 in Government funding to pay for extra staff to ensure calls are answered and dealt with.

However the Government has now warned those county's operating the 101 number to expect a reduction in cash because of severe financial pressures'.

Five Wave 1' pilots scheme of the number were originally set up in Hampshire and the Isle of Wight, Cardiff, Sheffield, Northumberland and Tyne & Wear, and Leicester and Rutland, and are widely regarded as successful.

Last night, for example, Hampshire received more than 670 calls to the number, although Halloween is typically one of the service's busiest days of the year.

But a scheduled expansion of the 101 project was suspended last October amid apparent cost fears.

A verdict on the future of the scheme is due imminently, but a report by South Wales Chief Constable Barbara Wilding disclosed that the Home Office has already told existing pilot areas to expect a cut in funding, which had been due to continue until at least 2010.

According to Ms Wilding's report, delivered to the South Wales Police Authority, a Government official said "severe financial pressures within the Home Office" were to blame for the rethink of the expansion.

Creating a national non-emergency phone number to take pressure off the 999 system and combat anti-social behaviour was a pledge in Labour's manifesto for the last general election.

However the Home Office has been accused of quietly' abandoning its manifesto pledge, after it emerged in June that administrative support for the project had been slashed.

The non-emergency number had originally been due to roll out nationwide by 2008, with total development and implementation costs expected to top £140 million.

A Home Office spokeswoman said: "Ministers are currently considering the future of the non-emergency number.

"The service is still live and is currently being assessed."

Today though a spokeswoman for Hampshire Constabulary said they were confident the scheme could keep running.

The spokeswoman added: "It's nothing new.

"It's always been clear that the funding for the scheme as it stands at the moment couldn't continue. However we are looking into ways of keeping the number running if funding is reduced."


Your Say YourDaily Echo

George, says...
12:15pm Thu 1 Nov 07

This is not an issue. Even if '101' does vanish, there is a whole phonebook full of numbers you can ring and have your complaint ignored

Adrian Smith, says...
12:27pm Thu 1 Nov 07

"Creating a national non-emergency phone number to take pressure off the 999 system and combat anti-social behaviour was a pledge in Labour's manifesto for the last general election."

In simple terms taking the pressure off of 112/999 should have funded 101 over time.

Quite how a number in itself was ever going to combat anti-social behaviour escapes me. Only punishment of offenders can do that.

Ian, Turkey says...
1:06pm Thu 1 Nov 07

'' tens of thousands of calls'' is very vague, when I understand each call has to be logged. In which case, an accurate figure should be obtainable, and how many are actually acted upon?

As it is a non emergency number,I am surprised they have not suggested outsourcing to an Indian call centre, as seems to be the way these days.

Rob, says...
1:08pm Thu 1 Nov 07

Typical. Hampshire Police have this scheme thrust on them by the government as part of a trial, leaving the force to 'sell' the scheme to the public, then withdraw funding for it, leaving the force to explain this to the public!
Also while I'm on the soap box, its not gone unnoticed by this reader how the Echo have yet again blocked comment on 2 items of news covering positive Police action (top 2 stories) whereas anything slightly controversial is fair game.
I would love to hear an explanation of the Echo's policy on this matter. Pathetic.

hmm, says...
1:17pm Thu 1 Nov 07

never knew it existed

Ian, Turkey says...
1:24pm Thu 1 Nov 07

Rob wrote:
Typical. Hampshire Police have this scheme thrust on them by the government as part of a trial, leaving the force to 'sell' the scheme to the public, then withdraw funding for it, leaving the force to explain this to the public! Also while I'm on the soap box, its not gone unnoticed by this reader how the Echo have yet again blocked comment on 2 items of news covering positive Police action (top 2 stories) whereas anything slightly controversial is fair game. I would love to hear an explanation of the Echo's policy on this matter. Pathetic.
It is unlikely you will get a response through this forum but or an explanation of the policy/reasons contact phil.burner@dailyech
o.co.uk


Shoong, Weeke says...
1:33pm Thu 1 Nov 07

Very nearly called 101 last night when I witnessed a male chav holding down a female chav & punching her in the face outside Weeke shops but someone beat me to it.

Nick, Winchester says...
1:41pm Thu 1 Nov 07

I would have thought that if anything having this 101 number would save money rather than people calling 999 and wasting police time?

They probably blew the half a mill on advertising.

Besides they should have known the adminstration costs when they set this thing up. If it was "always clear that the funding for the scheme could not continue" why set it up in the first place???

Crazy.

Nick, Winchester says...
1:42pm Thu 1 Nov 07

I would have thought that if anything having this 101 number would save money rather than people calling 999 and wasting police time?

They probably blew the half a mill on advertising.

Besides they should have known the adminstration costs when they set this thing up. If it was "always clear that the funding for the scheme could not continue" why set it up in the first place???

Crazy.

waste of time just like city patrol, southampton says...
1:53pm Thu 1 Nov 07

like everything its waste of time i know people who have used the 101 number and had no response from it, just like city patrol they go round in there vans or on there bikes and thats all they do i have come across a couple of patrol officers that have been so rude im surprised they still got there jobs half the time there in the parks haveing sneaky fags they want to practise what they preach !!!!

Robert, says...
3:19pm Thu 1 Nov 07

I once tried to get Service 101 and they put me through to Paul Merton.

His advice was to try ringing the number from back to front.

lgb, Southampton says...
3:25pm Thu 1 Nov 07

Shoong wrote:
Very nearly called 101 last night when I witnessed a male chav holding down a female chav & punching her in the face outside Weeke shops but someone beat me to it.
Can I just suggest that witnessing an assault in progress is more of a job for the 999 system!!


Also that the 101 should not take any pressure off the 999 system simply because 999 operators will not deal with trivial problems meant for 101 and will cut you off, quite rightly. 101 is basically an easy-to-remember version of the local police number which is 0845 0454545 and is for all sorts of non-emergencies.

Assaultedhouse, says...
5:17pm Mon 5 Nov 07

Rang that number 3 times on Halloween night. The poor fools are bound by red tape to not do anything about the incident that took place at my address. Too many hobby bobbies and closed local stations. I suggest that the powers that be re-instate the local bobby to his village house back in Fawley....that would have been another headline that wouldn`t have to be printed if the government hadnt removed the local policeman from his cottage. But that`s another story.

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