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Data loss fiasco affects 214,000 in county

9:00am Thursday 22nd November 2007

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MORE than 200,000 Hampshire families have been told to watch their bank accounts after the sensitive personal details of every child benefit claimant in Britain were lost in the post.

It has emerged that two compact discs of data, mislaid by HM Revenue and Customs (HMRC) last month, contained files on 214,330 families in the county and the Isle of Wight.

“We expect Government to protect families, not to put their financial affairs at risk. I would have thought organisations like Revenue and Customs would treat this data with more care.”

Mark Hoban MP

The password-protected files, which are not encrypted, include claimants' and children's names, addresses, birth dates, national insurance numbers and, in some cases, bank details.

HMRC figures show 24,200 families in Southampton are affected, 14,480 in Eastleigh, 12,820 in Fareham, 9,840 in Gosport, 18,650 in the New Forest, 13,890 in Test Valley, 12,480 in Winchester and 15,045 on the Isle of Wight.

Following the security blunder, which placed some 25 million individuals and 7.2 million families across Britain at risk of identity fraud, banks and building societies urged claimants to be "vigilant" in monitoring their accounts for suspicious activity.

Prime Minister Gordon Brown apologised for the security lapse and said a junior official should never have been in a position to post the sensitive information by courier.

He said there was no evidence the data had fallen into criminal hands and announced a fresh inquiry into the fiasco. If fraud did occur customers would be reimbursed for any losses under the banking code.

Mark Hoban, Conservative MP for Fareham, said: "Thousands of families across our area will be anxious about whether or not someone will find this information and use it to take money out of their bank accounts.

"We expect Government to protect families, not to put their financial affairs at risk. I would have thought organisations like Revenue and Customs would treat this data with more care."

To read more, see today's Daily Echo


Your Say YourDaily Echo

Martin, Southampton says...
9:09am Thu 22 Nov 07

Think we ned to come ito the real world...
It`s a big storm ina Tea Cup..

And ho cares, a if my money is taken by a fraudster from my account i`ll get it back from the bank, plus i`ll be able to blame the fraudsters for a few of my own transaction & claim them back as well...

So i`m hoping they do use my identity...
i can blame all my wild spnding on them, all my parking fines & all my speeding tickets...

PICK ME, PICK ME...

Hiram Hackenbacker, Tracey Island says...
9:12am Thu 22 Nov 07

Martin wrote:
Think we ned to come ito the real world... It`s a big storm ina Tea Cup.. And ho cares, a if my money is taken by a fraudster from my account i`ll get it back from the bank, plus i`ll be able to blame the fraudsters for a few of my own transaction & claim them back as well... So i`m hoping they do use my identity... i can blame all my wild spnding on them, all my parking fines & all my speeding tickets... PICK ME, PICK ME...
Martin,

Why don't we make yours a test case. Publish your details here and I will get to work immediately.

Of course if you have ever had your cards compromised, documents stolen, money removed from your account or identity stolen you may be thinking differently.

Martin, Southampton says...
9:19am Thu 22 Nov 07

Wouldn`t think anything different...

Easy come, easy go...

Sure they won`t sting you as much as if your wife left you...
At least you`d still have a House

Hiram Hackenbacker, Tracey Island says...
9:22am Thu 22 Nov 07

Mark Hoban, Conservative MP for Fareham, said: "I would have thought organisations like Revenue and Customs would treat this data with more care."

Well they don't and he should have known this. Let's see, over 30 laptops stolen from HMRC this year, they lost two other CD's earlier this year with Pension data - again no encryption. These are the losses that we know about. I expect many other losses have not even been reported. Oh and it wasn't the fault of a junior member of staff - it was sanctioned at a much higher level.

I notice that the two CD's appeared on eBay yesterday - someone in Pompey was selling them. Quite amusing - but the item got pulled. You can read about it here:-

http://www.theregist
er.co.uk/2007/11/21/
hmarc_ebay_auction/


diane, soton says...
9:30am Thu 22 Nov 07

hope they find my old man's details, he owes me thousands... it will serve him right.

well, says...
9:31am Thu 22 Nov 07

diane wrote:
hope they find my old man's details, he owes me thousands... it will serve him right.
Keep em closed in the future?

Evangelist, says...
10:02am Thu 22 Nov 07

The petty issues associated with administrative error are of no consequence. The broader picture indicates, again and again, that there is a general malaise affecting the population, where people just don't seem to care anymore.

This is not surprising. Where is the incentive to act responsibly when the media constantly warns of catastophic global threats from international terrorism, climate change, and avian flu?

Sensation-hungry journalists and reporters seem to have overlooked the the principle need of any civilization facing potential disaster, and that is, is course, hope.

Like most people, I have no idea what the solutions are, but we do need to keep trying to find them. Fanning the flames of a "doomed planet" scenario is not going to make people act more reponsibly at any level. The evidence of that assertion, in my own opinion, seems to be staring us in the face.

Finger on the pulse, Southampton says...
10:54am Thu 22 Nov 07

Just two days after the rest of the country, the Echo realises that people living in Hampshire may also be on this database. I understand that next Tuesday they may publish breaking news that the Pope has been linked to Catholicism.

Anony-Mouse, Southampton says...
11:48am Thu 22 Nov 07

HMR&C have always been a laughing stock.

This just goes to prove a point.

Employ monkeys and you'll get monkeys work.

Hiram Hackenbacker, Tracey Island says...
12:29pm Thu 22 Nov 07

Anony-Mouse wrote:
HMR&C have always been a laughing stock. This just goes to prove a point. Employ monkeys and you'll get monkeys work.
I don't really agree. The actual team at HMRC seem pretty good in my experience. However they are guided by the Government and their Government appointed executive management. These are the problem. I am surprised that Darling hasn't resigned over this and the Rock affair. He is not a safe pair of hands with our money.

I must say that this affair has made Newsnight the best TV for three days running.

Duane Nowark, says...
12:38pm Thu 22 Nov 07

MORE than 200,000 Hampshire families have been told to watch their bank accounts


Nobody's 'told' me..... I've heard about it on the news. Are we supposed to be getting a letter or phonecall then ?

Hiram Hackenbacker, Tracey Island says...
12:56pm Thu 22 Nov 07

Duane Nowark wrote:
MORE than 200,000 Hampshire families have been told to watch their bank accounts
Nobody's 'told' me..... I've heard about it on the news. Are we supposed to be getting a letter or phonecall then ?
No, in fact if you get a letter or phonecall you are supposed to treat them with the utmost suspicion.

Anony-Mouse, Hants says...
1:07pm Thu 22 Nov 07

Hiram Hackenbacker wrote:
Anony-Mouse wrote: HMR&C have always been a laughing stock. This just goes to prove a point. Employ monkeys and you'll get monkeys work.
I don't really agree. The actual team at HMRC seem pretty good in my experience. However they are guided by the Government and their Government appointed executive management. These are the problem. I am surprised that Darling hasn't resigned over this and the Rock affair. He is not a safe pair of hands with our money. I must say that this affair has made Newsnight the best TV for three days running.
In your experience?

I work as an accountant, phone them quite alot. Most times.. depending on who you call.. you get different answers to your questions!!

Bunch of muppets.

Christoff, says...
1:13pm Thu 22 Nov 07

Martin wrote:
Think we ned to come ito the real world... It`s a big storm ina Tea Cup.. And ho cares, a if my money is taken by a fraudster from my account i`ll get it back from the bank, plus i`ll be able to blame the fraudsters for a few of my own transaction & claim them back as well... So i`m hoping they do use my identity... i can blame all my wild spnding on them, all my parking fines & all my speeding tickets... PICK ME, PICK ME...
Comments from someone who obviously has no idea what will happen if fraud occurs. Firstly your bank will be frozen and you will have to prove every single transaction that you claim is fraudulent....they will not simply cover all your debits from a certain date! The bank will not bend over backwards for you, the red tape and regulatory obligations will make the whole process a complete nightmare. Secondly you will have to go through all the hassle of re opening a bank account and changing all your d/d details over. Cancelling and re applying for all your cards is a big ball ache too. As for your speeding and parking tickets, the criminals will have your personal details NOT your car so you would obviously not get away with that one. If the criminals do spend up and run you into the red with cards and companies, you will have to spend a lot of time and money proving to them that you didn't spend it and all the while your credit rating will take a big beating. Experian or Equifax will be able to update the mistakes eventually but good luck with them doing that quickly and efficiently.

I actually hope do become a victim now so you can see what a nightmare it is.

Hiram Hackenbacker, Tracey Island says...
1:30pm Thu 22 Nov 07

Anony-Mouse wrote:
Hiram Hackenbacker wrote:
Anony-Mouse wrote: HMR&C have always been a laughing stock. This just goes to prove a point. Employ monkeys and you'll get monkeys work.
I don't really agree. The actual team at HMRC seem pretty good in my experience. However they are guided by the Government and their Government appointed executive management. These are the problem. I am surprised that Darling hasn't resigned over this and the Rock affair. He is not a safe pair of hands with our money. I must say that this affair has made Newsnight the best TV for three days running.
In your experience? I work as an accountant, phone them quite alot. Most times.. depending on who you call.. you get different answers to your questions!! Bunch of muppets.
Yes in my experience.

That's dealing with them for personal, corporate, VAT and trusts. Naturally I record all calls in case I get conflicting advice. I don't call them with any pre-conceived notion that they are monkeys. Perhaps that is where yo are ging wrong?

Anony-Mouse, says...
2:23pm Thu 22 Nov 07

Hiram Hackenbacker wrote:
Anony-Mouse wrote:
Hiram Hackenbacker wrote:
Anony-Mouse wrote: HMR&C have always been a laughing stock. This just goes to prove a point. Employ monkeys and you\'ll get monkeys work.
I don\'t really agree. The actual team at HMRC seem pretty good in my experience. However they are guided by the Government and their Government appointed executive management. These are the problem. I am surprised that Darling hasn\'t resigned over this and the Rock affair. He is not a safe pair of hands with our money. I must say that this affair has made Newsnight the best TV for three days running.
In your experience? I work as an accountant, phone them quite alot. Most times.. depending on who you call.. you get different answers to your questions!! Bunch of muppets.
Yes in my experience. That\'s dealing with them for personal, corporate, VAT and trusts. Naturally I record all calls in case I get conflicting advice. I don\'t call them with any pre-conceived notion that they are monkeys. Perhaps that is where yo are ging wrong?
You seem to have a thing for HMRC.

Do you work for them maybe?

Or does the mention of monkeys make your hands spasm hence your erratic typing?

I do not think i'm "ging" anything wrong. Or maybe that's just "yo"?

Gozza, Southampton says...
2:31pm Thu 22 Nov 07

Finger on the pulse wrote:
Just two days after the rest of the country, the Echo realises that people living in Hampshire may also be on this database. I understand that next Tuesday they may publish breaking news that the Pope has been linked to Catholicism.
Well what do you expect? They've got much more important stuff to report on. Like the nine-year old snooker player with a century break, or the five stories about last night's footie.

Hiram Hackenbacker, Tracey Island says...
2:54pm Thu 22 Nov 07

Anony-Mouse wrote:
Hiram Hackenbacker wrote:
Anony-Mouse wrote:
Hiram Hackenbacker wrote:
Anony-Mouse wrote: HMR&C have always been a laughing stock. This just goes to prove a point. Employ monkeys and you\'ll get monkeys work.
I don\'t really agree. The actual team at HMRC seem pretty good in my experience. However they are guided by the Government and their Government appointed executive management. These are the problem. I am surprised that Darling hasn\'t resigned over this and the Rock affair. He is not a safe pair of hands with our money. I must say that this affair has made Newsnight the best TV for three days running.
In your experience? I work as an accountant, phone them quite alot. Most times.. depending on who you call.. you get different answers to your questions!! Bunch of muppets.
Yes in my experience. That\'s dealing with them for personal, corporate, VAT and trusts. Naturally I record all calls in case I get conflicting advice. I don\'t call them with any pre-conceived notion that they are monkeys. Perhaps that is where yo are ging wrong?
You seem to have a thing for HMRC. Do you work for them maybe? Or does the mention of monkeys make your hands spasm hence your erratic typing? I do not think i'm "ging" anything wrong. Or maybe that's just "yo"?
Come, now. My iPhone has a touch screen and I mis-typed a few words in the last sentence. There is no spell checker in the Safari browser and I am sorry you failed to realise this - my bad I suppose.

Your attempt to belittle me with your humour has failed of course. Standard procedure on forums like this might be to ask you to FOAD. But I am not going to do that - just ignore you from now on. I now understand why HMRC don't get on with you - and to some extent why you do the work you do.

Anony-Mouse, says...
4:03pm Thu 22 Nov 07

I wasn't trying to belittle you - i was actually belittling you.

And I think i succeeded.

But that doesn't matter, because you're now ignoring me and i won't get a reply. Or will i?

Mike, Woolston says...
4:21pm Thu 22 Nov 07

Hiram Hackenbacker wrote:
Mark Hoban, Conservative MP for Fareham, said: "I would have thought organisations like Revenue and Customs would treat this data with more care." Well they don't and he should have known this. Let's see, over 30 laptops stolen from HMRC this year, they lost two other CD's earlier this year with Pension data - again no encryption. These are the losses that we know about. I expect many other losses have not even been reported. Oh and it wasn't the fault of a junior member of staff - it was sanctioned at a much higher level. I notice that the two CD's appeared on eBay yesterday - someone in Pompey was selling them. Quite amusing - but the item got pulled. You can read about it here:- http://www.theregist er.co.uk/2007/11/21/ hmarc_ebay_auction/
Having laptops stolen is not a huge issue, as long as they have encryption in place. This sort of theft happens all the time in banks, the key is to have disk level encryption in place. Without the password the system is useless....

The loss of the un-encrypted CD is harder to control. The only way to stop this sort of thing is to disable USB sticks and other removable media such as CD Writers forcing data to go through a few systems that enforce encryption.

The government ought to goto the big banks in the city, these controls are already in place.

Cynic, says...
11:47am Fri 23 Nov 07

Looks like Mush and Co are back, re-branded. But they are still filling up yards of comments columns with shallow, trivial babble.

I'm wearing out my "page down" button trying to get past this drivel to read the sensible, relevant comments.

Why don't you get out of your bedrooms and do something useful for the community, instead of spending hour after self-indulgent hour on mental carnality ?

King Mush, Woolston says...
3:40pm Fri 23 Nov 07

Cynic wrote:
Looks like Mush and Co are back, re-branded. But they are still filling up yards of comments columns with shallow, trivial babble. I'm wearing out my "page down" button trying to get past this drivel to read the sensible, relevant comments. Why don't you get out of your bedrooms and do something useful for the community, instead of spending hour after self-indulgent hour on mental carnality ?
lol

Long time - no hear my dear cynic, although I think most regulars know that YOU are the most prolific 'rebranders' as far as using several aliases over the last few months.

If I and other 'babblers' really bother you, then perhaps you might wish to keep out of this forum?

It's like a TV dear boy and YOU have the control over it.

How do YOU know that I or others do not do any 'good work' for the community or anything else?

How do YOU know that any of us are stuck in a bedroom? It only takes a few minutes to post a message and it hardly means spending 'hour after hour' as you glibly spout.

You may be forgetting that many people are housebound and using a PC is a much treasured outlet of 'communicating' with others.


You are an intelligent person, judging by some of your input but seem fixated on the likes of me who are really just passing some spare time, and this has nothing to do with anybody else.

Why don't YOU concentrate on some sensible input, instead of wasting time on idiots like me?

PA to Cynic, 474-198 says...
6:12pm Fri 23 Nov 07

Cynic sends you this message :

Coming to this forum is a bit like visiting the Special Needs block of a typical state school. No matter how genuinely sympathetic you may feel regarding the level of intellectual endeavour, it is still a very low level.

But that is where the similarity ends. What makes working with such individuals worthwhile is that most of them recognise that they have problems, and want to overcome them. Most of the people here that I criticise don't seem to realise that they have problems, even special needs, and so one wonders whether or not there is wisdom in leaving them on their own at a computer in the Echo forum.

You only have to read the Echo to see what happens when some of these people become journalists. One stuffed jumpers in his trousers and weights in his pockets to find out what it's like to be fat !

This "Chamber of Sad Horrors" amuses me. See me as a tourist at the zoo.

Other forums in the country don't seem to be infected with the Mush virus. See me not as some kind of self-appointed moderator, but as more of a gardener trying to rid the forum of Mush Blight.

Comments are closed on this article.

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