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South Central Ambulance Trust boss Will Hancock admits shortage in Hampshire


MPs have called for urgent action after Hampshire’s ambulance boss admitted the county does not have enough ambulances.

South Central Ambulance Trust chief executive Will Hancock added that no such problems existed in the Thames Valley area, which he is also responsible for covering.

He said: “We have a fundamental problem. We are short of frontline ambulances in Hampshire. It’s as simple as that.

“We make the very best of what we’ve got, but we need more.

“If we are talking about Thames Valley, which is the other part of the area that I cover, it’s much more resourced and we don’t have these similar problems.”

New Forest West MP Desmond Swayne said: “We pay our taxes, too. There has to be a fair share of resources.”

He urged the ambulance service to improve its emergency response times, which has seen the service meet the eight minute target for urban areas, but only achieve an average of 11 and a half minutes for rural areas.

Eastleigh MP Chris Huhne said: “Response times must improve and it is very worrying that the ambulance service admits that it doesn’t have enough vehicles to provide the same quality of service in our county as elsewhere. I will be raising this with ministers.”

A South Central Ambulance spokesman said that they planned to increase the number of ambulances but could not say when, as it would be “subject to funding”.

He added that the ambulance service, covering Hampshire, Berkshire, Oxfordshire and Buckinghamshire, planned to have “the same level of resources available across the four counties we serve”.

Commenting on Hampshire’s ambulance shortage, the spokesman said: “This is a long-standing situation that goes back many years.

“Our focus is on improvements for patients with immediately life-threatening conditions.

We accept waits for other patients in Hampshire may be longer than those experienced elsewhere. Additional funding would enable us to address this situation and to provide an improved service to them.”

The Daily Echo last week highlighted the case of a Hampshire stroke victim who died just weeks after waiting 12 hours to get to a hospital bed South Central Ambulance Service admitted it took almost six hours – an hour and threequarters longer than promised – to collect 92-year-old Thirza Gover from her Totton home.

■ See Saturday’s Review section for an insight into a Friday night shift with South Central Ambulance.


Comments(14)

Bam Boozler says...
8:33am Wed 9 Dec 09

Budget mismanagement and general mismanagement.
Once again the public receive a worse service because the management have made too many short sighted decisions.
The low ambulance and crew numbers now cited as reasons for selling the Winchester ambulance station - are more going to be sold off now to raise cash?
Selling off assets is a short term fix for short term solutions.
This story is testament to the discraceful decisions made in the past that has left the ambulance service tetering on the edge of collapse.
Is SCAS similar to banks - will taxpayers have to step in and foot the bill whilst bosses are given huge bonuses for their incompetence?

Treble9 says...
8:54am Wed 9 Dec 09

There are 4 million people in Hampshire. On average there are around 14000 emergency calls made in Hampshire every month. The maximum number of ambulances on shift at any one time in Hampshire is roughly 55 (less during nights). That gives each crew more than 8 jobs per day. When you then consider that some jobs mean you are on scene for up to 3 hours, or having to wait 1, 2, 3 hours at hospital to hand over a patient, or having 6 vehicles off the road for repairs, or having to attend to people that refuse to take responsiblity for their own health, or having to deal with completely inappropriate calls, you can understand why response times might be a bit slower. Hampshire haven't had enough ambulances for years. They don't have enough Paramedics either. They also don't have any money. The workload keeps getting bigger but the service and fleet doesn't.

Redback says...
9:22am Wed 9 Dec 09

It would certainly help the situation if Hampshire didn't have so many morons calling an ambulance because they've got flu, have twisted their ankle and similar non-emergencies.

para says...
2:15pm Wed 9 Dec 09

Hmm, Mr Hancock forgot to mention they've just sacked a member of Hants Control, infact a manager for making fake/hoax 999 calls to attempt to improve their call figures.

goard says...
2:41pm Wed 9 Dec 09

Lets go back a few years. The County were up in arms about closing down ambulance stations, reducing staff and even cutting back on the A and E, and putting in managements that had to work within their remit. Look at practically EVERYTHING that has been curtailed, reorganised or shut down - yes, everything is suffering from the badly thought out economy of this Country and in the long run more is being paid out in having more managerial staff - crazy Britain.

goard

ParaPompey says...
4:46pm Wed 9 Dec 09

para wrote:
Hmm, Mr Hancock forgot to mention they've just sacked a member of Hants Control, infact a manager for making fake/hoax 999 calls to attempt to improve their call figures.
What on earth has this got to do with the story about a lack of resources?!?. This is very interesting to read, however if you wish to publish something of this nature, I suggest you get your facts correct before doing so. The manager in question, as I understand, was not sacked for making hoax 999 calls at all!!

Now I would be very careful if you are suggesting that Hampshire are fiddling the books, and even if they were, they are even doing a crap job of that as it doesn't seem to be improving the statistics now does it?!

winky woo says...
4:49pm Wed 9 Dec 09

para wrote:
Hmm, Mr Hancock forgot to mention they've just sacked a member of Hants Control, infact a manager for making fake/hoax 999 calls to attempt to improve their call figures.
Mr Hancock forgets a number of things regarding managment and accountability. SCAS as an organisation makes me sick. At least the other 999 services attempt to put the public first and not statistics. When will peoples lives start being a driver for their business.
As far as fake jobs are concerned it must be very easy to spot someone cheating in such a blatant way. One question though. What would be the personal gain of someone cheating call figures? It couldnt be down to poor leadership and managment again could it.
I also have it on good authority the press are aware of this story. Lets hope it all comes out in the wash and some heads roll....
And lastly regarding the lack of ambulances. How about you have a look outside any of the major hospitals in hamsphire to see what the ambulances are doing. Stacking patients up to avoid them becoming a bad statistic in the hospitals domain. Great managment. Well done.

I am off to join Bupa!!

littlemisshappy says...
4:53pm Wed 9 Dec 09

Bring on Privatisation!!!!!

fredjones says...
6:12pm Wed 9 Dec 09

"Well done, I am off to join Bupa"

Do bupa run ambulance services then? Nope...what happens if you need an ambulance when you are with bupa? - You get an NHS ambulance turn up, the same as everyone else, being private does not affford you any special treatment as far as the ambulance service goes...thats what!

And as for "para" and their comments on the sacking of managers...shame on you. Grow some balls and blow the whistle properly, if of course that's what you want to do?

Stupideditor says...
6:20pm Wed 9 Dec 09

Treble9 wrote:
There are 4 million people in Hampshire. On average there are around 14000 emergency calls made in Hampshire every month. The maximum number of ambulances on shift at any one time in Hampshire is roughly 55 (less during nights). That gives each crew more than 8 jobs per day. When you then consider that some jobs mean you are on scene for up to 3 hours, or having to wait 1, 2, 3 hours at hospital to hand over a patient, or having 6 vehicles off the road for repairs, or having to attend to people that refuse to take responsiblity for their own health, or having to deal with completely inappropriate calls, you can understand why response times might be a bit slower. Hampshire haven't had enough ambulances for years. They don't have enough Paramedics either. They also don't have any money. The workload keeps getting bigger but the service and fleet doesn't.
Also not forgetting the missuse of the service by our own GP's. Alot of GP admissions can be delt with by other family members.

someonewhocares says...
11:44pm Wed 9 Dec 09

para wrote:
Hmm, Mr Hancock forgot to mention they've just sacked a member of Hants Control, infact a manager for making fake/hoax 999 calls to attempt to improve their call figures.
Not quite sure why someone who would work for such a valuable service would want to make hoax calls knowing there were no resources!???? Are we sure about our facts here?

para says...
10:32am Thu 10 Dec 09

"What on earth has this got to do with the story about a lack of resources?!?. "
Because I suggest that the figures we're being shown aren't true & incidents like I mentioned are being used to manipulate the figures.
And I believe tyhe Trust could have picked at least 3 or 4 reasons to sack em, including fiddling figures.
And am I suggesting that SCAS/Hampshire are fiddling there figures? Hmmm, all i'm gonna say is check out Conveying / Non Conveying A19 figures (remember when you don't convey that pt in the FRV/RRV & need a crew, hmm)

"And I need to use the NHS WhistleBlowing Policy & grow a set,"
hmmm what do you know bout the NHS Policy, do you remember the Alder Hey Baby Scandal ? Well Dr Rossi (the Whistle Blower) is currently working in New Zealand because no NHS Trust would employ him afterwards. That policy works well don't it !!!

littlemisshappy says...
11:50am Thu 10 Dec 09

Ah... It's a shame that "para" from "Soton" is so badly mis-informed because some of his/her points are valid and potentially useful. The trouble is, as per normal that ambulance staff (and let's be honest - that's what we all are) spend so much time squabbling, bickering and quoting anecdotal, inaccurate and misleading tales that we miss the opportunity to join together and fight the common enemy of the people (the people of Hants, that is), namely Mr Hancock and, more especially his vast array of minions and bottom-sniffers who feed him lots of glowing assurances that everything in the garden is rosy rather than admit they couldn't manage efficiently to save their lives and so consequently we're struggling against overwhelming odds to save other peoples! The press and anyone interested enough to find out need to understand how many fewer ambulances (big, yellow ones that can actually carry poorly folk in them) we have per head of population compared to 5, 10 or 15 years ago. They need to know how much taxpayers money is wasted, yup, squandered on pathetic projects that just distract attention away from the core objective. They should understand that we could have 26 more crews on the road for the money allocated to 'make-ready' for the next 3 years. They ought to appreciate how staff are, still the greatest assett of the trust, and we should realise how much greater we, in turn could be if we stopped acting like fools and work together for once. Over....

sureshot says...
3:59pm Thu 10 Dec 09

to winky woo - please join Bupa. Thats one less person clogging up the NHS system. And littlemisshappy, if you think privatisation is the answer, consider the railways and watch Michael Moore's film ' sicko' - please !!!!
Unachieveable government targets, poor money management, the closure of Haslar hospital, stupid people who call 999 for the most inappropriate things taking away an ambulance for a genuine patients, occasional non support from GP's....just a few of the problems causing this.


Ambulance boss admits vehicle shortage Ambulance boss admits vehicle shortage

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