Travellers make waves as Artemis fails to stop at designated destinations

Daily Echo: Artemis fails to stop at designated destinations Artemis fails to stop at designated destinations

ANGRY passengers on board a Southampton-based cruise ship are in “revolt’’ after engine problems caused them to miss out on several stops of their Mediter-ranean voyage.

Guests on board Artemis had originally expected to visit Valencia, Naples and Gibraltar, but engine trouble has forced the ship to sail past the ports.

Six days were spent at sea until the ship docked at Athens. A revised itinerary has Artemis now calling at Rome, Cannes, Barcelona and Palma on Majorca.

Disappointed holidaymakers have told the Daily Echo that a committee will represent the 1,200 passengers in urgent talks over the disruption of the their holiday cruise as the P&O Cruises vessel was heading for the Turkish port of Kusadasi.

A P&O Cruises’ customer service team has been specially flown out from the company’s headquarters in Southampton to join the ship in Istanbul.

“The team are on board to answer all the questions from the passengers as the ship’s staff is busy with the job of running the ship,’’ said a P&O Cruises’ spokesman.

One of the passengers, 67-year-old, Richard Horobin from Southampton, is on board with wife Jill. He said: “People are extremely angry and it is not stretching the point too far to say they are in revolt over the way this cruise has been handled. Before we left Southampton we received a letter from P&O Cruises advising us we would be missing out Valencia and each passenger would receive £150 to spend on board during the voyage.

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“Then, while we were at sea, the bombshell was dropped that due to continuing problems with the ship’s fourth engine we would now not be calling at Naples or Gibraltar and the visit to Majorca would be shortened to ensure we would return to Southampton on time.

“Some people have paid £2,000 each for this cruise, others made arrangements to meet friends at ports we are not now visiting, and the advertised itinerary has been drastically changed.

“According to a letter we received in our cabins from the captain we will each be receiving a refund of £200 when we are back home .’’ The P&O Cruises’ spokesman said the company has now doubled each passenger’s on-board credit from £150 to £300.

In a brief statement, the company said: “Due to a technical issue Artemis is operating at reduced speed therefore it has been necessary to make changes to the current itinerary. There are no safety issues relating to the limitation of speed. A team of engineers is currently on board working to rectify the issue.’’ The 20-night long cruise was initially advertised as a voyage, which would include ten ports in six countries, on an itinerary featuring Barcelona, Cannes, Rome, Naples, Athens, Istanbul, Kusadasi, Majorca, Valencia, Gibraltar and returning to Southampton on May 16.

Comments (3)

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4:41pm Fri 7 May 10

Aged_reader says...

I cruise quite a lot 100 pluss days each year, I have never been on a cruise that has not missed out at least one port, in fact this is one of the interesting things about cruising and it is not the ports of call which are the main attraction but the journey and on board activities and restfulness. Artemis is one of my favourite ships not just me but for instance for her final voyage with P & O it was fully booked in less thn 15 minutes of being put on sale. She is a very old ship (1984) and thigs can and do go wrong but one is still on board and enjoying the great facilities. However some passengers only go on holiday to have a good moan. By the way it is not only P & O that have these problems we just get to hear about them because they are based in Southampton.
I cruise quite a lot 100 pluss days each year, I have never been on a cruise that has not missed out at least one port, in fact this is one of the interesting things about cruising and it is not the ports of call which are the main attraction but the journey and on board activities and restfulness. Artemis is one of my favourite ships not just me but for instance for her final voyage with P & O it was fully booked in less thn 15 minutes of being put on sale. She is a very old ship (1984) and thigs can and do go wrong but one is still on board and enjoying the great facilities. However some passengers only go on holiday to have a good moan. By the way it is not only P & O that have these problems we just get to hear about them because they are based in Southampton. Aged_reader
  • Score: 0

12:44pm Sat 8 May 10

Big Mac says...

It would seem P@O are doing everything within their powers to minimise the disruption and compensate the passengers with a generous onboard spend and partial refund. I have always found P&O cruises to be very enjoyable and agree with AR that time spent onboard between ports can be considered some of the best part of any cruise. Besides, missing out on Naples, and Gibraltar for that matter, is no great lose. Howevewr, some people can never be satisfied!
It would seem P@O are doing everything within their powers to minimise the disruption and compensate the passengers with a generous onboard spend and partial refund. I have always found P&O cruises to be very enjoyable and agree with AR that time spent onboard between ports can be considered some of the best part of any cruise. Besides, missing out on Naples, and Gibraltar for that matter, is no great lose. Howevewr, some people can never be satisfied! Big Mac
  • Score: 0

9:37am Tue 11 May 10

pedalo paula says...

Big Mac wrote:
It would seem P@O are doing everything within their powers to minimise the disruption and compensate the passengers with a generous onboard spend and partial refund. I have always found P&O cruises to be very enjoyable and agree with AR that time spent onboard between ports can be considered some of the best part of any cruise. Besides, missing out on Naples, and Gibraltar for that matter, is no great lose. Howevewr, some people can never be satisfied!
Spot on the compo culture strikes again.
[quote][p][bold]Big Mac[/bold] wrote: It would seem P@O are doing everything within their powers to minimise the disruption and compensate the passengers with a generous onboard spend and partial refund. I have always found P&O cruises to be very enjoyable and agree with AR that time spent onboard between ports can be considered some of the best part of any cruise. Besides, missing out on Naples, and Gibraltar for that matter, is no great lose. Howevewr, some people can never be satisfied![/p][/quote]Spot on the compo culture strikes again. pedalo paula
  • Score: 0

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