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4:10pm Friday 10th February 2012 in News By Arron Hendy
SHE has escaped years of harassment – but getting away left this Hampshire mum more than £50,000 in debt.
Sandra Houston says bringing an end to her nightmare was worth every penny because she can now sleep at night and no longer has to board up her letter box from the inside.
But the 47-year-old is still furious council bosses did not do more to help.
Eventually she had had enough and handed the keys of her home to her mortgage company.
“We had our windows smashed three times while we lived there,” she said.
“It was frightening, especially when you’ve got a little boy, but the council weren’t there when we needed them.”
Problems began when Ms Houston complained about noise from other residents in Beauworth Avenue in Harefield, Southampton.
The council issued a noise abatement notice but Mrs Houston then suffered damage to her car and the house she shared with her partner and her son Jack, then eight.
“The noise was unbearable, I was at my wits’ end,” she said.
“We would nail a piece of wood across the letter box at night because we were so concerned they were going to post something.”
Ms Houston, a computer programmer, bought the two-bedroom house for £142,000 in 2007 but after giving the keys back it was sold at a loss, leaving her £51,000 in debt.
She said the troubles went on for two years and she made 22 calls to the council in 14 months.
The police were also called but were unable to prove who had caused the damage.
Instead of paying £773 each month for the mortgage, the family are paying £875 in rent for a three-bedroom house in Shirley.
Ms Houston said: “It’s the security of having my own home that’s gone and now for me it’s a constant anxiety about how I’m going to pay my debt.”
Southampton City Council carried out its complaint procedure and the local government ombudsman also investigated.
But they did not uphold Ms Houston’s complaint about the service and her claim for compensation.
A council spokesman said: Whenever any resident alleges that their neighbours or people living near to them are making their lives difficult through loud noise or any other kind of abuse, we absolutely take those allegations seriously.
“In this instance the council responded to the complainant and subsequently served a noise abatement notice on the individuals in the house concerned.
“The council received and responded to phone calls and letters from the complainant on various occasions.
“Any allegations of vandalism or criminal behaviour is dealt with by the police, who we understand did investigate in this instance.”
Comments(42)
anglaise
says...
4:31pm Fri 10 Feb 12
IronLady2010
says...
4:37pm Fri 10 Feb 12
anglaise wrote:I totally agree regarding informing future tenants or buyers of problem neighbours. This rule was bought in a few years back.
I'm sorry - I absolutely don't agree with the above post and can only assume that you have not had to live with a 'nightmare' neighbour. It's horrible when the sanctuary of your home is ripped away and you feel unsafe.
You cannot just 'rent a house out' when you have awful neighbours as tenants will not stay - and if you have involved the council and police, which is what you are supposed to do, you are legally obliged to inform tenants or prospective buyers of this.
I really feel for this family as I have been through a similar experience which drove me to nervous exhaustion. It's disgraceful that the council say that they have done all they can. It simply isn't good enough.
Nearly an OAP
says...
4:39pm Fri 10 Feb 12
Goldenwight
says...
4:41pm Fri 10 Feb 12
anglaise wrote:Yes, you CAN just rent a house out. Assuming the neighbours have a problem with this woman, they have a problem with HER and not a third party. I'm not suggesting that they will suddenly become good neighbours, but they are unlikely to annoy a stranger for the sake of it.
I'm sorry - I absolutely don't agree with the above post and can only assume that you have not had to live with a 'nightmare' neighbour. It's horrible when the sanctuary of your home is ripped away and you feel unsafe. You cannot just 'rent a house out' when you have awful neighbours as tenants will not stay - and if you have involved the council and police, which is what you are supposed to do, you are legally obliged to inform tenants or prospective buyers of this. I really feel for this family as I have been through a similar experience which drove me to nervous exhaustion. It's disgraceful that the council say that they have done all they can. It simply isn't good enough.
sanddh
says...
4:55pm Fri 10 Feb 12
IronLady2010
says...
5:07pm Fri 10 Feb 12
sanddh wrote:I wish you all the luck in your new home.
I am the lady in this article and would just like to add that I could not rent out the house as it would have been against the terms of my mortgage. I could not sell the property for the reasons mentioned by some of you already. I did install cctv and some of the damage was caught on film but still the council/police could not act. The point of this article was to try and help others facing this type of problem so they are aware that doing what the council tell you to do ie. fill in logs is not enough, you have to phone them constantly. Dont rely on the council to tell you about other departments that might help - they expect you to find this out for yourself, record conversations that you have with case workers as they dont always log these calls and they will deny having said things. Listening to fights, really loud music, banging on your bedroom wall until 4am is bad enough when you have to get up at 6am for work - then add to this getting your windows smashed and other acts of vandalism and I challenge anyone to stay and put up with it.
sanddh
says...
5:16pm Fri 10 Feb 12
100%HANTSBOY
says...
5:36pm Fri 10 Feb 12
IronLady2010
says...
5:57pm Fri 10 Feb 12
sanddh wrote:I've just been going through The Echo archives and it does seem the Council are very slow to address these issues.
Thank you Ironlady but I have exhausted the complaint process, it seems to be something you cant win with. I will however be doing all I can to draw attention to this type of problem, the system is heavily weighted in favour of the people causing the problems, there is simply not enough support for the victims. I am now a tenant myself and I know for a fact if I caused problems to my neighbours I would not get as many warnings as these people get before I would loose my home. Thank you for your support :-)
BenjiWinsor
says...
6:03pm Fri 10 Feb 12
Lord Ikea
says...
6:10pm Fri 10 Feb 12
anglaise
says...
7:01pm Fri 10 Feb 12
Minger1
says...
7:14pm Fri 10 Feb 12
freemantlegirl2
says...
7:30pm Fri 10 Feb 12
sanddh wrote:I too sympathise, don't take any notice of a certain someone - he seems to spend all day on here and has the answer to EVERYTHING (allegedly!)....
I am the lady in this article and would just like to add that I could not rent out the house as it would have been against the terms of my mortgage. I could not sell the property for the reasons mentioned by some of you already. I did install cctv and some of the damage was caught on film but still the council/police could not act. The point of this article was to try and help others facing this type of problem so they are aware that doing what the council tell you to do ie. fill in logs is not enough, you have to phone them constantly. Dont rely on the council to tell you about other departments that might help - they expect you to find this out for yourself, record conversations that you have with case workers as they dont always log these calls and they will deny having said things. Listening to fights, really loud music, banging on your bedroom wall until 4am is bad enough when you have to get up at 6am for work - then add to this getting your windows smashed and other acts of vandalism and I challenge anyone to stay and put up with it.
sanddh
says...
7:38pm Fri 10 Feb 12
anglaise
says...
8:59pm Fri 10 Feb 12
Goldenwight wrote:Goldenwight - I'd urge you to visit this website, which publicises staggering statistics about the extent of this problem. http://www.problemne
anglaise wrote:Yes, you CAN just rent a house out. Assuming the neighbours have a problem with this woman, they have a problem with HER and not a third party. I'm not suggesting that they will suddenly become good neighbours, but they are unlikely to annoy a stranger for the sake of it.
I'm sorry - I absolutely don't agree with the above post and can only assume that you have not had to live with a 'nightmare' neighbour. It's horrible when the sanctuary of your home is ripped away and you feel unsafe. You cannot just 'rent a house out' when you have awful neighbours as tenants will not stay - and if you have involved the council and police, which is what you are supposed to do, you are legally obliged to inform tenants or prospective buyers of this. I really feel for this family as I have been through a similar experience which drove me to nervous exhaustion. It's disgraceful that the council say that they have done all they can. It simply isn't good enough.
And as for difficulties renting, I think you'll find there is quite a shortage of housing in Southampton. Pitch the rent right and that property will be let in five minutes. Plus, you could (were you that way inclined) get some really obnoxious git to live there and get your own back on your former neighbours that way. If the property is THAT difficult to let, that is pretty much what is going to happen to it anyway.
As a matter of interest, exactly what extra action do you feel the Council should have taken in this instance?
sanddh
says...
9:07pm Fri 10 Feb 12
anglaise wrote:you would think that that would be the case would'nt you but in reality it doesnt work like that, apparently "ultimately it is the people that carry out the anti social behaviour that are responsible for their actions" thanks for the support though it is heart warming.
Goldenwight wrote:Goldenwight - I'd urge you to visit this website, which publicises staggering statistics about the extent of this problem. http://www.problemne ighbours.co.uk/how-b ig-problem-are-probl em-neighbours.html So far as I am aware, the neighbours were council tenants the council has a responsibility to ensure against anti-social behaviour - in the same way as a landlord would be responsible if his/her tenants were causing problems for the community.anglaise wrote: I'm sorry - I absolutely don't agree with the above post and can only assume that you have not had to live with a 'nightmare' neighbour. It's horrible when the sanctuary of your home is ripped away and you feel unsafe. You cannot just 'rent a house out' when you have awful neighbours as tenants will not stay - and if you have involved the council and police, which is what you are supposed to do, you are legally obliged to inform tenants or prospective buyers of this. I really feel for this family as I have been through a similar experience which drove me to nervous exhaustion. It's disgraceful that the council say that they have done all they can. It simply isn't good enough.Yes, you CAN just rent a house out. Assuming the neighbours have a problem with this woman, they have a problem with HER and not a third party. I'm not suggesting that they will suddenly become good neighbours, but they are unlikely to annoy a stranger for the sake of it. And as for difficulties renting, I think you'll find there is quite a shortage of housing in Southampton. Pitch the rent right and that property will be let in five minutes. Plus, you could (were you that way inclined) get some really obnoxious git to live there and get your own back on your former neighbours that way. If the property is THAT difficult to let, that is pretty much what is going to happen to it anyway. As a matter of interest, exactly what extra action do you feel the Council should have taken in this instance?
livvymae
says...
9:17pm Fri 10 Feb 12
derek james
says...
9:17pm Fri 10 Feb 12
livvymae
says...
9:18pm Fri 10 Feb 12
sanddh
says...
9:24pm Fri 10 Feb 12
derek james wrote:Guess I'm just to honest to break a legal contract..... house was not sold at auction and the mortgage company are'nt taking the hit, I am - I am still having to pay the shortfall.
just because the mortgage company has terms and conditions against renting doesn't mean you can't do it, i know several people who have, i would wager they would rather receive a monthly income than repossess the house as they always take a hit when it's sold at auction
loosehead
says...
9:27pm Fri 10 Feb 12
sanddh wrote:I really don't understand this.
I am the lady in this article and would just like to add that I could not rent out the house as it would have been against the terms of my mortgage. I could not sell the property for the reasons mentioned by some of you already. I did install cctv and some of the damage was caught on film but still the council/police could not act. The point of this article was to try and help others facing this type of problem so they are aware that doing what the council tell you to do ie. fill in logs is not enough, you have to phone them constantly. Dont rely on the council to tell you about other departments that might help - they expect you to find this out for yourself, record conversations that you have with case workers as they dont always log these calls and they will deny having said things. Listening to fights, really loud music, banging on your bedroom wall until 4am is bad enough when you have to get up at 6am for work - then add to this getting your windows smashed and other acts of vandalism and I challenge anyone to stay and put up with it.
Georgem
says...
9:33pm Fri 10 Feb 12
Goldenwight wrote:First to comment yet again, and with your usual condemnation. Don't you have anything better to do?
While I sympathize with this woman's plight, I can't help but think she could have handled matters better.
Assuming (as it is fair to do) that her neighbours really were trying to make her life a misery, why didn't she simply rent the house out and move elsewhere? The rent might not have covered the mortgage, I admit, but the hope would be that at some point in the future the house could have been sold at a profit.
opera phantom
says...
10:15pm Fri 10 Feb 12
sanddh wrote:sanndh.
derek james wrote:Guess I'm just to honest to break a legal contract..... house was not sold at auction and the mortgage company are'nt taking the hit, I am - I am still having to pay the shortfall.
just because the mortgage company has terms and conditions against renting doesn't mean you can't do it, i know several people who have, i would wager they would rather receive a monthly income than repossess the house as they always take a hit when it's sold at auction
Condor Man
says...
12:24am Sat 11 Feb 12
mistyme
says...
1:38am Sat 11 Feb 12
sanddh wrote:Hi sandra. I had an emergency management move from Harefield. I lost everything. 3 years of ASB, No one did anything. They beat my kids up, attacked me. Eventually they burgled me, stole all the kids xmas presents, that they had not even had the chance to open.I am 200 % with you. I went through absoulute hell. Letter box had to be nailed shut. I had an outside fire proof mail box. These scum bags have no idea of the ripple effect that they cause, by they're actions. The damage, pain, heartache and the damage they do to innocent young children that are growing up respectable. They should scoop up all these scum bags and stick them out on a desert island. leave them to live amongst themselves but with nothing. Trust me, what goes around comes around. Like me, you are lucky that you got out of that hell hole ( yes, i do know some areas are ok ) just not if your an outsider, or if you have a nice home with nice things. I am very sorry that you lost your home, i did too. hope things turn around for you. here's wishing you and your family all the best. take care xx
I am the lady in this article and would just like to add that I could not rent out the house as it would have been against the terms of my mortgage. I could not sell the property for the reasons mentioned by some of you already. I did install cctv and some of the damage was caught on film but still the council/police could not act. The point of this article was to try and help others facing this type of problem so they are aware that doing what the council tell you to do ie. fill in logs is not enough, you have to phone them constantly. Dont rely on the council to tell you about other departments that might help - they expect you to find this out for yourself, record conversations that you have with case workers as they dont always log these calls and they will deny having said things. Listening to fights, really loud music, banging on your bedroom wall until 4am is bad enough when you have to get up at 6am for work - then add to this getting your windows smashed and other acts of vandalism and I challenge anyone to stay and put up with it.
Maybush Lad
says...
2:33am Sat 11 Feb 12
Maybush Lad
says...
2:42am Sat 11 Feb 12
mistyme wrote:Have to disagree with you slightly here mistyme. These people are very well aware of the ripple effect and the pain and suffering they cause. That’s one of the main reasons they do it, it gives them pleasure. It’s no different than a school bully in a playground; they get a power trip and a reputation.
sanddh wrote:Hi sandra. I had an emergency management move from Harefield. I lost everything. 3 years of ASB, No one did anything. They beat my kids up, attacked me. Eventually they burgled me, stole all the kids xmas presents, that they had not even had the chance to open.I am 200 % with you. I went through absoulute hell. Letter box had to be nailed shut. I had an outside fire proof mail box. These scum bags have no idea of the ripple effect that they cause, by they're actions. The damage, pain, heartache and the damage they do to innocent young children that are growing up respectable. They should scoop up all these scum bags and stick them out on a desert island. leave them to live amongst themselves but with nothing. Trust me, what goes around comes around. Like me, you are lucky that you got out of that hell hole ( yes, i do know some areas are ok ) just not if your an outsider, or if you have a nice home with nice things. I am very sorry that you lost your home, i did too. hope things turn around for you. here's wishing you and your family all the best. take care xx
I am the lady in this article and would just like to add that I could not rent out the house as it would have been against the terms of my mortgage. I could not sell the property for the reasons mentioned by some of you already. I did install cctv and some of the damage was caught on film but still the council/police could not act. The point of this article was to try and help others facing this type of problem so they are aware that doing what the council tell you to do ie. fill in logs is not enough, you have to phone them constantly. Dont rely on the council to tell you about other departments that might help - they expect you to find this out for yourself, record conversations that you have with case workers as they dont always log these calls and they will deny having said things. Listening to fights, really loud music, banging on your bedroom wall until 4am is bad enough when you have to get up at 6am for work - then add to this getting your windows smashed and other acts of vandalism and I challenge anyone to stay and put up with it.
mistyme
says...
1:24pm Sat 11 Feb 12
ydkjs2
says...
2:59pm Sat 11 Feb 12
mistyme
says...
4:02pm Sat 11 Feb 12
Bill-B
says...
11:21pm Sat 11 Feb 12
Bill-B
says...
11:21pm Sat 11 Feb 12
bazzeroz
says...
10:14am Sun 12 Feb 12
mistyme
says...
1:00pm Sun 12 Feb 12
bazzeroz wrote:i no not all council estates are the same. some are lovely to live on hence i said not all areas. i was merely refering to one perticular area in harefield where there is a problem and has been for a long time.there should be zero tolerance.
This is where the system falls down. Good resident blighted by normally, just one scum family. We have had to deal with 2 problem neighbours in 32 years in the council house. (NOT all council tenants are a problem!! It happens on 'private' estates as well so don't tar the council tenant!) These 2 problem neighbours thankfully moved but the council at the time did b.ugger all! We now have one more problem neighbour and the best help we have had so far is our local councillor. Not the elected city council officer either. He's brilliant and opened doors for us that we didn't know existed and we are now dealing with the problem. Good luck to the lady and her son. We shouldn't have to deal with s.hite families in this day and age but as mentioned before in this post 'it's the perpetrators that win'. The system is all wrong. Once again good luck to this family.
sanddh
says...
1:14pm Sun 12 Feb 12
mistyme wrote:As you say not all council tenants are bad, we had other neighbours who were council tenants and we had no problems with them, they were also complaining about the people we did have the problem with ! Unfortunately it is this minority that give the majority a bad name. If the council had a better procedure for dealing with this issue it might deter some of them from behaving the way they do, sending endless "warning" letters is no deterant, they just ignore them and take revenge on the people who have complained.
bazzeroz wrote: This is where the system falls down. Good resident blighted by normally, just one scum family. We have had to deal with 2 problem neighbours in 32 years in the council house. (NOT all council tenants are a problem!! It happens on 'private' estates as well so don't tar the council tenant!) These 2 problem neighbours thankfully moved but the council at the time did b.ugger all! We now have one more problem neighbour and the best help we have had so far is our local councillor. Not the elected city council officer either. He's brilliant and opened doors for us that we didn't know existed and we are now dealing with the problem. Good luck to the lady and her son. We shouldn't have to deal with s.hite families in this day and age but as mentioned before in this post 'it's the perpetrators that win'. The system is all wrong. Once again good luck to this family.i no not all council estates are the same. some are lovely to live on hence i said not all areas. i was merely refering to one perticular area in harefield where there is a problem and has been for a long time.there should be zero tolerance.
mistyme
says...
1:30pm Sun 12 Feb 12
sanddh
says...
1:41pm Sun 12 Feb 12
mistyme wrote:Spot on mistyme, this was a single mother (although not my idea of a mother) living with her 18yr old son. She was as bad as him for noise, loud music till all hours and screaming matches/physical fights with him. My son like yours has been well brought up with a healthy respect for others and could not understand why other people would behave in the way they did. Getting the authorities to change the system will only happen if enough of us make enough noise. At the moment they council/local gov ombudsman make the process so difficult and long winded people give up and go away something I am determined not to do hence the facebook campain http://www.facebook.
afraid u need to sort the parents out first. because i tell you one thing, if my kids ever done anything like that i'd go mad but they would never do anything like that as they have been bought up to have respect.they are only young and they are shocked at the way some of these kids behave.the parents of these kids have no control over their own children, nor do they care what they are up to. they cover for them.so it wont stop until the authorities do something about the parents
beatrixkitto
says...
12:18am Mon 13 Feb 12
mistyme
says...
3:12pm Mon 13 Feb 12
sanddh wrote:well sanddh, i still have all my log sheets if you need any support. i'v also got all the paperwork from court. like you i never backed down and so took them to court and i won but it never changed anything, not really.anything you do just makes matters worse because these famalies know full well that the police etc will do nothing, so they are not bothered one bit, so they just carry on.it is disgusting in this day and age, in this country, that we still have to put up with this crap. it is not only the effect it has on us parents but the emotional effect it has on our children. the only way you can fight this, is to know the law, then make a formal complaint to the police commisioner about the authorities not doing their job. it is down to them to make sure we live in a safe enviroment, free from ASB, and be safe in our own homes.but they have lost control and it appears it's these kids that have taken the control.
mistyme wrote:Spot on mistyme, this was a single mother (although not my idea of a mother) living with her 18yr old son. She was as bad as him for noise, loud music till all hours and screaming matches/physical fights with him. My son like yours has been well brought up with a healthy respect for others and could not understand why other people would behave in the way they did. Getting the authorities to change the system will only happen if enough of us make enough noise. At the moment they council/local gov ombudsman make the process so difficult and long winded people give up and go away something I am determined not to do hence the facebook campain http://www.facebook.
afraid u need to sort the parents out first. because i tell you one thing, if my kids ever done anything like that i'd go mad but they would never do anything like that as they have been bought up to have respect.they are only young and they are shocked at the way some of these kids behave.the parents of these kids have no control over their own children, nor do they care what they are up to. they cover for them.so it wont stop until the authorities do something about the parents
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sanddh
says...
5:08pm Mon 13 Feb 12
mistyme wrote:I would be interested to hear more about your story, if you go to www.sandrahouston.co
sanddh wrote:well sanddh, i still have all my log sheets if you need any support. i'v also got all the paperwork from court. like you i never backed down and so took them to court and i won but it never changed anything, not really.anything you do just makes matters worse because these famalies know full well that the police etc will do nothing, so they are not bothered one bit, so they just carry on.it is disgusting in this day and age, in this country, that we still have to put up with this crap. it is not only the effect it has on us parents but the emotional effect it has on our children. the only way you can fight this, is to know the law, then make a formal complaint to the police commisioner about the authorities not doing their job. it is down to them to make sure we live in a safe enviroment, free from ASB, and be safe in our own homes.but they have lost control and it appears it's these kids that have taken the control. i lost nearly £10,000 what they did to me. i lost my home, new everything for the kids. was not easy. i will back you all the way, if you need me to. I have studied law for 7 years now for my own benefit because society failed me and let me down. i lost all my faith in the system. i do hope now though you are in a lovely area. it will take time and i hope you get there. xmistyme wrote: afraid u need to sort the parents out first. because i tell you one thing, if my kids ever done anything like that i'd go mad but they would never do anything like that as they have been bought up to have respect.they are only young and they are shocked at the way some of these kids behave.the parents of these kids have no control over their own children, nor do they care what they are up to. they cover for them.so it wont stop until the authorities do something about the parentsSpot on mistyme, this was a single mother (although not my idea of a mother) living with her 18yr old son. She was as bad as him for noise, loud music till all hours and screaming matches/physical fights with him. My son like yours has been well brought up with a healthy respect for others and could not understand why other people would behave in the way they did. Getting the authorities to change the system will only happen if enough of us make enough noise. At the moment they council/local gov ombudsman make the process so difficult and long winded people give up and go away something I am determined not to do hence the facebook campain http://www.facebook. com/permalink.php?st ory_fbid=20835694592 9224&id=10000025 2730 321&ref=notif¬i f_ t=share_comment#!/Su pport.For.The.Housto n.Family
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Goldenwight says...
4:19pm Fri 10 Feb 12
Assuming (as it is fair to do) that her neighbours really were trying to make her life a misery, why didn't she simply rent the house out and move elsewhere? The rent might not have covered the mortgage, I admit, but the hope would be that at some point in the future the house could have been sold at a profit.