Southampton City Council defends 'no change' toll machines on Itchen Bridge

Council defends 'no change' toll machines

Council defends 'no change' toll machines

First published in News

Southampton council chiefs have defended their decision to install machines that do not give change on the Itchen Toll Bridge.

Bosses from Southampton City Council insist that if change or credit card payment were offered it would “significantly” slow down traffic, especially at peak times.

They added that members of staff would be on duty to help in exceptional circumstances where large amounts of change would be needed.

As reported in yesterday’s Daily Echo, motorists accused the council of trying to rip them off after it was revealed that automated machines replacing the toll booths on the Itchen Bridge will not issue change.

A spokesperson from the council said: “The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza.”

Comments (15)

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12:48pm Fri 5 Oct 12

sotonbusdriver says...

It actually makes no difference to the average motorist to totally avoid the bridge... To travel via the roads, through Bitterne and Northam to the other side of the bridge is 3.38 miles.. At £1.40 per litre. The average care doing 35 mpg, would use 61p of fuel.....
So the cost of travelling over the bridge paying 60+p each way makes NO actual saving...... Other than time...
Best for a large number of users to start going around, rather than over.... Stop paying the toll, the Council will soon notice a drop in revenue
It actually makes no difference to the average motorist to totally avoid the bridge... To travel via the roads, through Bitterne and Northam to the other side of the bridge is 3.38 miles.. At £1.40 per litre. The average care doing 35 mpg, would use 61p of fuel..... So the cost of travelling over the bridge paying 60+p each way makes NO actual saving...... Other than time... Best for a large number of users to start going around, rather than over.... Stop paying the toll, the Council will soon notice a drop in revenue sotonbusdriver
  • Score: 0

1:02pm Fri 5 Oct 12

saintinpattaya says...

So for not getting change and paying over the going rate you get to drive through a "plaza".
It is about the money, just be honest.....but that would be a first.
So for not getting change and paying over the going rate you get to drive through a "plaza". It is about the money, just be honest.....but that would be a first. saintinpattaya
  • Score: 0

1:16pm Fri 5 Oct 12

George4th says...

"The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza"

That seems very sensible to me.
"The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza" That seems very sensible to me. George4th
  • Score: 0

1:24pm Fri 5 Oct 12

saintinpattaya says...

George4th wrote:
"The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza"

That seems very sensible to me.
Not if you are a visitor and don't know it does not give change.
And how many people will forget to have change and cannot turn around to go get it.
It is about making money the same as any automaton that has been invented
[quote][p][bold]George4th[/bold] wrote: "The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza" That seems very sensible to me.[/p][/quote]Not if you are a visitor and don't know it does not give change. And how many people will forget to have change and cannot turn around to go get it. It is about making money the same as any automaton that has been invented saintinpattaya
  • Score: 0

3:02pm Fri 5 Oct 12

dolomiteman says...

George4th wrote:
"The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza"

That seems very sensible to me.
Not when a driver gets to the booth and only has a £5 note then tries to reverse out of the 'plaza'.

And what if you do arrive with the correct change and the machine refuses to except a coin because you didn't relalise that 10pence is actually an USA dollar coin, there are thousand of Dollar and similar coins in circulation in the UK which are almost the same size as a 10pence but the machines will not take them?
[quote][p][bold]George4th[/bold] wrote: "The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza" That seems very sensible to me.[/p][/quote]Not when a driver gets to the booth and only has a £5 note then tries to reverse out of the 'plaza'. And what if you do arrive with the correct change and the machine refuses to except a coin because you didn't relalise that 10pence is actually an USA dollar coin, there are thousand of Dollar and similar coins in circulation in the UK which are almost the same size as a 10pence but the machines will not take them? dolomiteman
  • Score: 0

3:34pm Fri 5 Oct 12

kingnotail says...

When are they going to let taxis bypass the toll like the buses? The fact that the taxi drivers have to pay the toll everytime is absolute insanity.
When are they going to let taxis bypass the toll like the buses? The fact that the taxi drivers have to pay the toll everytime is absolute insanity. kingnotail
  • Score: 0

4:12pm Fri 5 Oct 12

MGBR says...

When I called Southampton CC about this issue before the works happened they said they would be talking to residents of SO19 and SO18 about any fears they have...apparently the "no change" is for environmental reasons, because it would cause a queue (uhm clearly they have never been at the tolls at peak time). As an SO19 resident this has never happened - can't wait to use my £20 note deliberately!

Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge!

Best get rid of the tolls completely - that would make MUCH more sense for speed and the environment!!!
When I called Southampton CC about this issue before the works happened they said they would be talking to residents of SO19 and SO18 about any fears they have...apparently the "no change" is for environmental reasons, because it would cause a queue (uhm clearly they have never been at the tolls at peak time). As an SO19 resident this has never happened - can't wait to use my £20 note deliberately! Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge! Best get rid of the tolls completely - that would make MUCH more sense for speed and the environment!!! MGBR
  • Score: 0

4:43pm Fri 5 Oct 12

owen_thesaints says...

MGBR wrote:
When I called Southampton CC about this issue before the works happened they said they would be talking to residents of SO19 and SO18 about any fears they have...apparently the "no change" is for environmental reasons, because it would cause a queue (uhm clearly they have never been at the tolls at peak time). As an SO19 resident this has never happened - can't wait to use my £20 note deliberately!

Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge!

Best get rid of the tolls completely - that would make MUCH more sense for speed and the environment!!!
As a SO19 resident why haven't you purchased the tokens available to you at a reduced price and then not had to worry about your £20 note!
[quote][p][bold]MGBR[/bold] wrote: When I called Southampton CC about this issue before the works happened they said they would be talking to residents of SO19 and SO18 about any fears they have...apparently the "no change" is for environmental reasons, because it would cause a queue (uhm clearly they have never been at the tolls at peak time). As an SO19 resident this has never happened - can't wait to use my £20 note deliberately! Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge! Best get rid of the tolls completely - that would make MUCH more sense for speed and the environment!!![/p][/quote]As a SO19 resident why haven't you purchased the tokens available to you at a reduced price and then not had to worry about your £20 note! owen_thesaints
  • Score: 0

4:47pm Fri 5 Oct 12

freefinker says...

MGBR wrote:
When I called Southampton CC about this issue before the works happened they said they would be talking to residents of SO19 and SO18 about any fears they have...apparently the "no change" is for environmental reasons, because it would cause a queue (uhm clearly they have never been at the tolls at peak time). As an SO19 resident this has never happened - can't wait to use my £20 note deliberately!

Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge!

Best get rid of the tolls completely - that would make MUCH more sense for speed and the environment!!!
.. "a poor service like the bridge"??

What's poor about the service?

Every single time I have used the bridge it has always got me to the other side. A 100% successful service.
[quote][p][bold]MGBR[/bold] wrote: When I called Southampton CC about this issue before the works happened they said they would be talking to residents of SO19 and SO18 about any fears they have...apparently the "no change" is for environmental reasons, because it would cause a queue (uhm clearly they have never been at the tolls at peak time). As an SO19 resident this has never happened - can't wait to use my £20 note deliberately! Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge! Best get rid of the tolls completely - that would make MUCH more sense for speed and the environment!!![/p][/quote].. "a poor service like the bridge"?? What's poor about the service? Every single time I have used the bridge it has always got me to the other side. A 100% successful service. freefinker
  • Score: 0

5:16pm Fri 5 Oct 12

George4th says...

dolomiteman wrote:
George4th wrote:
"The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza"

That seems very sensible to me.
Not when a driver gets to the booth and only has a £5 note then tries to reverse out of the 'plaza'.

And what if you do arrive with the correct change and the machine refuses to except a coin because you didn't relalise that 10pence is actually an USA dollar coin, there are thousand of Dollar and similar coins in circulation in the UK which are almost the same size as a 10pence but the machines will not take them?
I will never ever get my head round all the people in Southampton whose pleasure in life is to come up with an exception! I'm sure you and the previous poster (saintinpattaya) would have come up with exceptions to the use of the wheel!
>
The minuscule problems you bring up are easily solvable!
[quote][p][bold]dolomiteman[/bold] wrote: [quote][p][bold]George4th[/bold] wrote: "The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza" That seems very sensible to me.[/p][/quote]Not when a driver gets to the booth and only has a £5 note then tries to reverse out of the 'plaza'. And what if you do arrive with the correct change and the machine refuses to except a coin because you didn't relalise that 10pence is actually an USA dollar coin, there are thousand of Dollar and similar coins in circulation in the UK which are almost the same size as a 10pence but the machines will not take them?[/p][/quote]I will never ever get my head round all the people in Southampton whose pleasure in life is to come up with an exception! I'm sure you and the previous poster (saintinpattaya) would have come up with exceptions to the use of the wheel! > The minuscule problems you bring up are easily solvable! George4th
  • Score: 0

5:44pm Fri 5 Oct 12

Huffter says...

There is no legal obligation to give change.
There is no legal obligation to give change. Huffter
  • Score: 0

6:04pm Fri 5 Oct 12

SotonLad says...

"Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge"

So you don't have to worry about the correct change.

Simple - bit like you MGBR
"Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge" So you don't have to worry about the correct change. Simple - bit like you MGBR SotonLad
  • Score: 0

6:11pm Fri 5 Oct 12

andysaints007 says...

sotonbusdriver wrote:
It actually makes no difference to the average motorist to totally avoid the bridge... To travel via the roads, through Bitterne and Northam to the other side of the bridge is 3.38 miles.. At £1.40 per litre. The average care doing 35 mpg, would use 61p of fuel.....
So the cost of travelling over the bridge paying 60+p each way makes NO actual saving...... Other than time...
Best for a large number of users to start going around, rather than over.... Stop paying the toll, the Council will soon notice a drop in revenue
The fuel consumption is not the true running cost of a vehicle now is it? Wear and tear etc... play a bigger part and that makes it more expensive!!
[quote][p][bold]sotonbusdriver[/bold] wrote: It actually makes no difference to the average motorist to totally avoid the bridge... To travel via the roads, through Bitterne and Northam to the other side of the bridge is 3.38 miles.. At £1.40 per litre. The average care doing 35 mpg, would use 61p of fuel..... So the cost of travelling over the bridge paying 60+p each way makes NO actual saving...... Other than time... Best for a large number of users to start going around, rather than over.... Stop paying the toll, the Council will soon notice a drop in revenue[/p][/quote]The fuel consumption is not the true running cost of a vehicle now is it? Wear and tear etc... play a bigger part and that makes it more expensive!! andysaints007
  • Score: 0

7:23pm Fri 5 Oct 12

Lone Ranger. says...

How many more idiotic posters can there be today.
.
Have NONE of them ever used this type of pay machine before ...... I think virtually every parking ticket machine in the street fails to give change.

.
FFS grow up .... It is very simple ..... Get the correct money .. or ..... dont use it ....... or lose the change
How many more idiotic posters can there be today. . Have NONE of them ever used this type of pay machine before ...... I think virtually every parking ticket machine in the street fails to give change. . FFS grow up .... It is very simple ..... Get the correct money .. or ..... dont use it ....... or lose the change Lone Ranger.
  • Score: 0

6:22am Sat 6 Oct 12

Nicole23 says...

I think not having to touch those grubby,leathery hands any more is worth the extra 40p.
I think not having to touch those grubby,leathery hands any more is worth the extra 40p. Nicole23
  • Score: 0

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