Council defends 'no change' toll machines (From Daily Echo)
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Southampton City Council defends 'no change' toll machines on Itchen Bridge
12:30pm Friday 5th October 2012 in News
Council defends 'no change' toll machines
Southampton council chiefs have defended their decision to install machines that do not give change on the Itchen Toll Bridge.
Bosses from Southampton City Council insist that if change or credit card payment were offered it would “significantly” slow down traffic, especially at peak times.
They added that members of staff would be on duty to help in exceptional circumstances where large amounts of change would be needed.
As reported in yesterday’s Daily Echo, motorists accused the council of trying to rip them off after it was revealed that automated machines replacing the toll booths on the Itchen Bridge will not issue change.
A spokesperson from the council said: “The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza.”
Comments(15)
saintinpattaya
says...
1:02pm Fri 5 Oct 12
It is about the money, just be honest.....but that would be a first.
George4th
says...
1:16pm Fri 5 Oct 12
That seems very sensible to me.
saintinpattaya
says...
1:24pm Fri 5 Oct 12
George4th wrote:Not if you are a visitor and don't know it does not give change.
"The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza"
That seems very sensible to me.
And how many people will forget to have change and cannot turn around to go get it.
It is about making money the same as any automaton that has been invented
dolomiteman
says...
3:02pm Fri 5 Oct 12
George4th wrote:Not when a driver gets to the booth and only has a £5 note then tries to reverse out of the 'plaza'.
"The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza"
That seems very sensible to me.
And what if you do arrive with the correct change and the machine refuses to except a coin because you didn't relalise that 10pence is actually an USA dollar coin, there are thousand of Dollar and similar coins in circulation in the UK which are almost the same size as a 10pence but the machines will not take them?
kingnotail
says...
3:34pm Fri 5 Oct 12
MGBR
says...
4:12pm Fri 5 Oct 12
Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge!
Best get rid of the tolls completely - that would make MUCH more sense for speed and the environment!!!
owen_thesaints
says...
4:43pm Fri 5 Oct 12
MGBR wrote:As a SO19 resident why haven't you purchased the tokens available to you at a reduced price and then not had to worry about your £20 note!
When I called Southampton CC about this issue before the works happened they said they would be talking to residents of SO19 and SO18 about any fears they have...apparently the "no change" is for environmental reasons, because it would cause a queue (uhm clearly they have never been at the tolls at peak time). As an SO19 resident this has never happened - can't wait to use my £20 note deliberately!
Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge!
Best get rid of the tolls completely - that would make MUCH more sense for speed and the environment!!!
freefinker
says...
4:47pm Fri 5 Oct 12
MGBR wrote:.. "a poor service like the bridge"??
When I called Southampton CC about this issue before the works happened they said they would be talking to residents of SO19 and SO18 about any fears they have...apparently the "no change" is for environmental reasons, because it would cause a queue (uhm clearly they have never been at the tolls at peak time). As an SO19 resident this has never happened - can't wait to use my £20 note deliberately!
Apparently they will be making available a "pre-pay card", why on earth do I want to hand over a large sum of money to the Council in advance for a poor service like the Bridge!
Best get rid of the tolls completely - that would make MUCH more sense for speed and the environment!!!
What's poor about the service?
Every single time I have used the bridge it has always got me to the other side. A 100% successful service.
George4th
says...
5:16pm Fri 5 Oct 12
dolomiteman wrote:I will never ever get my head round all the people in Southampton whose pleasure in life is to come up with an exception! I'm sure you and the previous poster (saintinpattaya) would have come up with exceptions to the use of the wheel!
George4th wrote:Not when a driver gets to the booth and only has a £5 note then tries to reverse out of the 'plaza'.
"The approach we have taken with the automation is to focus on making the journey seamless and as smooth as possible through the toll plaza"
That seems very sensible to me.
And what if you do arrive with the correct change and the machine refuses to except a coin because you didn't relalise that 10pence is actually an USA dollar coin, there are thousand of Dollar and similar coins in circulation in the UK which are almost the same size as a 10pence but the machines will not take them?
>
The minuscule problems you bring up are easily solvable!
Huffter
says...
5:44pm Fri 5 Oct 12
SotonLad
says...
6:04pm Fri 5 Oct 12
So you don't have to worry about the correct change.
Simple - bit like you MGBR
andysaints007
says...
6:11pm Fri 5 Oct 12
sotonbusdriver wrote:The fuel consumption is not the true running cost of a vehicle now is it? Wear and tear etc... play a bigger part and that makes it more expensive!!
It actually makes no difference to the average motorist to totally avoid the bridge... To travel via the roads, through Bitterne and Northam to the other side of the bridge is 3.38 miles.. At £1.40 per litre. The average care doing 35 mpg, would use 61p of fuel.....
So the cost of travelling over the bridge paying 60+p each way makes NO actual saving...... Other than time...
Best for a large number of users to start going around, rather than over.... Stop paying the toll, the Council will soon notice a drop in revenue
Lone Ranger.
says...
7:23pm Fri 5 Oct 12
.
Have NONE of them ever used this type of pay machine before ...... I think virtually every parking ticket machine in the street fails to give change.
.
FFS grow up .... It is very simple ..... Get the correct money .. or ..... dont use it ....... or lose the change
Nicole23
says...
6:22am Sat 6 Oct 12
sotonbusdriver says...
12:48pm Fri 5 Oct 12
So the cost of travelling over the bridge paying 60+p each way makes NO actual saving...... Other than time...
Best for a large number of users to start going around, rather than over.... Stop paying the toll, the Council will soon notice a drop in revenue