Silent calls penalty soars to £2 million (From Daily Echo)

the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

If you object to recieving any form of telephone sales then subscribe to the preference service. It can be done online and takes minutes to fill out the form.

If you receive any calls from anoying telephone sales people then contact the preference service and they will take action.

southy wrote:
the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

Doesn't that give you twinges of guilt?
Boosting the profits of capitalist phone companies.

It's worth bearing in mind that the people on the other end of the phone are simply trying to make a living. As long as they are courteous I return that courtesy, I simply tell them that my house is already insulated, I have just had double glazing installed and I am talking to them on my new mobile phone in our brand new kitchen! Thank you for your call and good luck.

Ted Rogers wrote:
It's worth bearing in mind that the people on the other end of the phone are simply trying to make a living. As long as they are courteous I return that courtesy, I simply tell them that my house is already insulated, I have just had double glazing installed and I am talking to them on my new mobile phone in our brand new kitchen! Thank you for your call and good luck.

Agreed, after a hard couple of years I commend anyone willing to get out there and earn themselves a living, especially doing something like this. I wonder what would happen to the economy if telesales was not allowed.

Secondly, it works! Having done telesales in the past, you don't care about the people trying to be clever and witty at you, you just wait for that sale which makes it all worthwhile.

I tend to agree with the more tolerant posts. Its a tough old world and it must be soul-destroying when having to work under the pressure of cold-calling/sales/m
arketing etc.


Its bad enough with the door-knocking pests - if I'm in a bad mood then they get boiling oil poured from the ramparts.

Sadly - the criminal element is part of the door onslaughts but these people still keep coming back to flog 'home improvements' for cash etc. You know what I mean

southy wrote:
the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

be careful some of these places actually charge the person receiving the call ....

The other thing that works is signing up to the "refuse withheld numbers" service. It costs a small amount but worth it as we get no "cold calls" at all now - some occasionally got through even though we were signed up to the Telephone Preference service.

freefinker wrote:

southy wrote:
the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

Doesn't that give you twinges of guilt?
Boosting the profits of capitalist phone companies.

no really when i know its going to cost the sales call centre more money that they are going to get. if a majority done the same they would go out of business.

mac1989 wrote:

southy wrote:
the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

be careful some of these places actually charge the person receiving the call ....

they can only charge you for receiving a call after the operator has let you know and ask you if you would like to accept a reverse charge call and who its from.your answer is all ways recorded.

southy wrote:

freefinker wrote:

southy wrote: the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

Doesn't that give you twinges of guilt? Boosting the profits of capitalist phone companies.

no really when i know its going to cost the sales call centre more money that they are going to get. if a majority done the same they would go out of business.

So as a socialist what you are advocating is the loss of jobs for many people who are trying to support themselves and their families. Most trying to make ends meet earning just above minimum wage.
You continue to baffle me with your hypocrisy and contradiction.

Ted Rogers wrote:

southy wrote:

freefinker wrote:

southy wrote: the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

Doesn't that give you twinges of guilt? Boosting the profits of capitalist phone companies.

no really when i know its going to cost the sales call centre more money that they are going to get. if a majority done the same they would go out of business.

So as a socialist what you are advocating is the loss of jobs for many people who are trying to support themselves and their families. Most trying to make ends meet earning just above minimum wage.
You continue to baffle me with your hypocrisy and contradiction.

no i am not, if some one wanted what ever they are selling then the public would go to them. the people doing those sort of call centre jobs are not even base in the uk. and are paid next to nothing they work very long hours though the night seven days a week.

southy wrote:

Ted Rogers wrote:

southy wrote:

freefinker wrote:

southy wrote: the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

Doesn't that give you twinges of guilt? Boosting the profits of capitalist phone companies.

no really when i know its going to cost the sales call centre more money that they are going to get. if a majority done the same they would go out of business.

So as a socialist what you are advocating is the loss of jobs for many people who are trying to support themselves and their families. Most trying to make ends meet earning just above minimum wage. You continue to baffle me with your hypocrisy and contradiction.

no i am not, if some one wanted what ever they are selling then the public would go to them. the people doing those sort of call centre jobs are not even base in the uk. and are paid next to nothing they work very long hours though the night seven days a week.

It's called taking your product to market. Some of the largest companies in the UK still have call centers based in the UK. There will be some folks who won't know that they can have their house insulated and the government will pay for it. There are lots of people who are paying too much for their weekend and evening calls etc etc.
You are a purveyor of nonsense on many occasions

The easiest way to get rid of these people on the phone or at the door when they ask for "the homeowner" is simply to say "I rent." They b***er off straight away. Works every time!

any government grants that will pay for things like double glazing, insulation, boiler scrapages deals ect ect , you get the information though the door its sent out by the local government ie the council.
there are very few call centres in the uk, the ones that are still here are people like the AA RAC ect ect.
every one gets enough junk mail though there letter box, tell them about cheap phone call and many other things.
so try again

havemercy wrote:
The other thing that works is signing up to the "refuse withheld numbers" service. It costs a small amount but worth it as we get no "cold calls" at all now - some occasionally got through even though we were signed up to the Telephone Preference service.

I'm a member of the telephone preference service and it's free, NO COST AT ALL and it helps to keep your phone lines free.

Why does he dye his eyebrows?

Stupideditor wrote:

havemercy wrote: The other thing that works is signing up to the "refuse withheld numbers" service. It costs a small amount but worth it as we get no "cold calls" at all now - some occasionally got through even though we were signed up to the Telephone Preference service.

I'm a member of the telephone preference service and it's free, NO COST AT ALL and it helps to keep your phone lines free.

I think a lot of the point of the article has been missed. Diallers are often used for when people owe money (and who doesn't these days) and can be used as a way of harassing debtors who are trying to dodge the column. I note that these days a lot of these debt collection agencies have discontinued the practice of using diallers. After all, if someone cant pay, what the point of continually telephoning them?

southy wrote:
any government grants that will pay for things like double glazing, insulation, boiler scrapages deals ect ect , you get the information though the door its sent out by the local government ie the council. there are very few call centres in the uk, the ones that are still here are people like the AA RAC ect ect. every one gets enough junk mail though there letter box, tell them about cheap phone call and many other things. so try again

Junk mail by it's very definition ends up in the bin.
Again I repeat, telemarketing is a very effective way of taking your product to market. As in any business sector there are companies that operate to very different moral and ethical codes.
I know as a socialist you know very little about commerce, but at the very least I would expect you to have a modicum of concern for peoples jobs and not advocate the extinction of their employers.
You are, as proved time and again, a hypocrite and a posturer without any real substance to many of your ravings.

Ted Rogers wrote:

southy wrote: any government grants that will pay for things like double glazing, insulation, boiler scrapages deals ect ect , you get the information though the door its sent out by the local government ie the council. there are very few call centres in the uk, the ones that are still here are people like the AA RAC ect ect. every one gets enough junk mail though there letter box, tell them about cheap phone call and many other things. so try again

Junk mail by it's very definition ends up in the bin. Again I repeat, telemarketing is a very effective way of taking your product to market. As in any business sector there are companies that operate to very different moral and ethical codes. I know as a socialist you know very little about commerce, but at the very least I would expect you to have a modicum of concern for peoples jobs and not advocate the extinction of their employers. You are, as proved time and again, a hypocrite and a posturer without any real substance to many of your ravings.

RED TOGER

You are unfairly criticising someone for just commenting. Sure he does espouse some agenda-laden nonsense at times, but don't we all.
I suggest you adress your attempt at lowering Southy's self-esteem, by offering him a well-rounded apology. You must realise that his socialist viewpoints are simply geared to protecting his fellow-man: this does not restrict tory policies from thriving.

warness wrote:

Ted Rogers wrote:

southy wrote: any government grants that will pay for things like double glazing, insulation, boiler scrapages deals ect ect , you get the information though the door its sent out by the local government ie the council. there are very few call centres in the uk, the ones that are still here are people like the AA RAC ect ect. every one gets enough junk mail though there letter box, tell them about cheap phone call and many other things. so try again

Junk mail by it's very definition ends up in the bin. Again I repeat, telemarketing is a very effective way of taking your product to market. As in any business sector there are companies that operate to very different moral and ethical codes. I know as a socialist you know very little about commerce, but at the very least I would expect you to have a modicum of concern for peoples jobs and not advocate the extinction of their employers. You are, as proved time and again, a hypocrite and a posturer without any real substance to many of your ravings.

RED TOGER You are unfairly criticising someone for just commenting. Sure he does espouse some agenda-laden nonsense at times, but don't we all. I suggest you adress your attempt at lowering Southy's self-esteem, by offering him a well-rounded apology. You must realise that his socialist viewpoints are simply geared to protecting his fellow-man: this does not restrict tory policies from thriving.

If wrong I would apologise.

But i'm not and certainly wouldn't do it on your suggestion.

Silent calls are usually from an automated system and they can ring at any time of night and day.
You can call them up and remove your number, but they are very quick to get it again....
Apparently it all these things happen when the system has a fault....doesnt it excel communications!

warness wrote:
Why does he dye his eyebrows?

He can claim for it

Ted Rogers wrote:

southy wrote:
any government grants that will pay for things like double glazing, insulation, boiler scrapages deals ect ect , you get the information though the door its sent out by the local government ie the council. there are very few call centres in the uk, the ones that are still here are people like the AA RAC ect ect. every one gets enough junk mail though there letter box, tell them about cheap phone call and many other things. so try again

Junk mail by it's very definition ends up in the bin.
Again I repeat, telemarketing is a very effective way of taking your product to market. As in any business sector there are companies that operate to very different moral and ethical codes.
I know as a socialist you know very little about commerce, but at the very least I would expect you to have a modicum of concern for peoples jobs and not advocate the extinction of their employers.
You are, as proved time and again, a hypocrite and a posturer without any real substance to many of your ravings.

thats why the british economy was at its best when there was a half a socialist government we never went into recession more people was employed with proper jobs.
your telesales people who do all the calling are in countrys like india where they get paid about £1 a day. pay them the same money that they would here and see if they be interested, most people who wants some thing done or need some thing, turn to the phone book or the local paper or the internet.
the local council informs people about any free grants ect.

Ted Rogers wrote:

southy wrote:

Ted Rogers wrote:

southy wrote:

freefinker wrote:

southy wrote: the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

Doesn't that give you twinges of guilt? Boosting the profits of capitalist phone companies.

no really when i know its going to cost the sales call centre more money that they are going to get. if a majority done the same they would go out of business.

So as a socialist what you are advocating is the loss of jobs for many people who are trying to support themselves and their families. Most trying to make ends meet earning just above minimum wage. You continue to baffle me with your hypocrisy and contradiction.

no i am not, if some one wanted what ever they are selling then the public would go to them. the people doing those sort of call centre jobs are not even base in the uk. and are paid next to nothing they work very long hours though the night seven days a week.

It's called taking your product to market. Some of the largest companies in the UK still have call centers based in the UK. There will be some folks who won't know that they can have their house insulated and the government will pay for it. There are lots of people who are paying too much for their weekend and evening calls etc etc.
You are a purveyor of nonsense on many occasions

"It's called taking your product to market."

But, there has to be a better way to run a business other than pee-ing off potential customers with a bombardment of pesky silent automated calls when having supper or spending time with their family?

I read that the USA has a "Do Not Call List" similar to the "Telephone Preference Service" and it too is free.

When it was introduced over there, 58 million signed up for it in the first month it was available. One of the first to have their name put on the List was the head of one of the billion dollar phone companies.

Shoddy business practices need to be condemned ( hence the whacking great fines for silent callers ).

Ethical business practices should be applauded, encouraged and held up as "best practice" standards.

No-one supports the idea of someone being thwarted or stopped from making a healthy profit or earning a living from telephone sales. It's simply that they need to do it ethically and that means respecting a householder's privacy.

clausentum wrote:

Ted Rogers wrote:

southy wrote:

Ted Rogers wrote:

southy wrote:

freefinker wrote:

southy wrote: the way i deal with those phonesales people is to keep them on the phone has long has possible run there phone bill up. the silent calls just put the phone down but dont hang up and check every 15 mins to see if its been disconnected.

Doesn't that give you twinges of guilt? Boosting the profits of capitalist phone companies.

no really when i know its going to cost the sales call centre more money that they are going to get. if a majority done the same they would go out of business.

So as a socialist what you are advocating is the loss of jobs for many people who are trying to support themselves and their families. Most trying to make ends meet earning just above minimum wage. You continue to baffle me with your hypocrisy and contradiction.

no i am not, if some one wanted what ever they are selling then the public would go to them. the people doing those sort of call centre jobs are not even base in the uk. and are paid next to nothing they work very long hours though the night seven days a week.

It's called taking your product to market. Some of the largest companies in the UK still have call centers based in the UK. There will be some folks who won't know that they can have their house insulated and the government will pay for it. There are lots of people who are paying too much for their weekend and evening calls etc etc. You are a purveyor of nonsense on many occasions

"It's called taking your product to market." But, there has to be a better way to run a business other than pee-ing off potential customers with a bombardment of pesky silent automated calls when having supper or spending time with their family? I read that the USA has a "Do Not Call List" similar to the "Telephone Preference Service" and it too is free. When it was introduced over there, 58 million signed up for it in the first month it was available. One of the first to have their name put on the List was the head of one of the billion dollar phone companies. Shoddy business practices need to be condemned ( hence the whacking great fines for silent callers ). Ethical business practices should be applauded, encouraged and held up as "best practice" standards. No-one supports the idea of someone being thwarted or stopped from making a healthy profit or earning a living from telephone sales. It's simply that they need to do it ethically and that means respecting a householder's privacy.

Of course there are right ways and wrong ways to take your product to market; the use of automated diallers result in these 'silent calls' which of course pee people off, so this can be seen as a wrong way.
I absolutely concur with sound ethical business practice and would agree that people's privacy should be respected, but until you are requested to refrain from calling, I don't see the problem in making a polite call to someone with a view to increasing their knowledge of your particular product or service. If the caller meets with resistance then they should remain polite and follow any instruction for the removal of details from a database. Any house holder can request their number to be put on the TPS register, once this is done they should not receive these calls (The majority of which come from UK based smaller organisations, not big conglomerates with offshore call centres as the ill informed Southy would have everyone believe) and once instructed an ethical sales operation would remove your details from their database. (If only for the fact that they are less likely to sell to you so what is the point in wasting their time and resource) As a previous poster indicated the rise in these types of calls are directly linked with the rise in consumer debt which has seen the emergence of 'Debt recovery specialists' who sole intention is to recover any monies owed to them or their clients, they have no regard for privacy and to a degree ethics, their internal reps will be tasked to make as many contacts as possible in a calling session so automated diallers are used (misused).

Toger

There you go again.
Why do you feel it necessary to spout on about absolutely nothing.
What makes you think that we do not know who the callers are, or that this is a free country?
And why do you use too many words, is it a vain atempt to show us that you are clever?
Are you old?

ted it is ethical wrong to call people up. that did not apply for that company business in the first place. it is ethical wrong to pass over information to a third party, both should be made illegal, and i am right about most call centres are not base in the uk. most are base in the far east even your small company's.
debt recovery specialists do not use automated diallers. they use a short cut dial up that a lot of phones have now days. single button dial up, or if your phone has a screen then its name dial up.
so the only ill inform person is you.
automated diallers is a computer program where you select a time zone a country a city and fix number of phone numbers to be called, after that the program takes over and runs though all the possible numbers.

southy wrote:
ted it is ethical wrong to call people up. that did not apply for that company business in the first place. it is ethical wrong to pass over information to a third party, both should be made illegal, and i am right about most call centres are not base in the uk. most are base in the far east even your small company's. debt recovery specialists do not use automated diallers. they use a short cut dial up that a lot of phones have now days. single button dial up, or if your phone has a screen then its name dial up. so the only ill inform person is you. automated diallers is a computer program where you select a time zone a country a city and fix number of phone numbers to be called, after that the program takes over and runs though all the possible numbers.

Southy I am afraid you are wrong. At point in time the majority of outbound calls to members of the public in this country are made by native UK residents working on behalf of UK businesses. There is a world of difference between an outbound sales operation and a customer call centre where you call a UK number and are then routed offshore. It is now widely appreciated that offshore outbound sales operations do not work for the UK market. FYI Auto diallers are used for volume based outbound calling.

Ted Rogers wrote:

southy wrote:
ted it is ethical wrong to call people up. that did not apply for that company business in the first place. it is ethical wrong to pass over information to a third party, both should be made illegal, and i am right about most call centres are not base in the uk. most are base in the far east even your small company's. debt recovery specialists do not use automated diallers. they use a short cut dial up that a lot of phones have now days. single button dial up, or if your phone has a screen then its name dial up. so the only ill inform person is you. automated diallers is a computer program where you select a time zone a country a city and fix number of phone numbers to be called, after that the program takes over and runs though all the possible numbers.

Southy I am afraid you are wrong. At point in time the majority of outbound calls to members of the public in this country are made by native UK residents working on behalf of UK businesses. There is a world of difference between an outbound sales operation and a customer call centre where you call a UK number and are then routed offshore. It is now widely appreciated that offshore outbound sales operations do not work for the UK market. FYI Auto diallers are used for volume based outbound calling.

out going calls to the public in the uk are because a person/s have contacted them for there business and is a return call. your the one in the wrong.

Can't understand that one I'm afraid.

it means that a person has all ready dealt with a company, or apply for there business, and you get an after sales check or a sales person phone call, its a return phone call.
like my car insurance when it coming to the end of the year they phone me up and give me a quote they also sent a letter. or like when i phone up city plumbers for a new gas combo boiler, they phone me back with details of the ones that they have in stock. both are class has new business but first contact was from me.

southy wrote:
it means that a person has all ready dealt with a company, or apply for there business, and you get an after sales check or a sales person phone call, its a return phone call. like my car insurance when it coming to the end of the year they phone me up and give me a quote they also sent a letter. or like when i phone up city plumbers for a new gas combo boiler, they phone me back with details of the ones that they have in stock. both are class has new business but first contact was from me.

Those are not the calls that are coming under scrutiny on this thread, or the type of calls that you say are being made by poor Indians at a £1 per day working long into the night.
Try to remain on point, the reason that you and I are having this debate is that you have wrongly stated 'facts' and you advocated action that would cost low skilled low paid workers their jobs, which I thought would have been absolutlely angainst you core beliefs.

against your

warness wrote:
Toger

There you go again.
Why do you feel it necessary to spout on about absolutely nothing.
What makes you think that we do not know who the callers are, or that this is a free country?
And why do you use too many words, is it a vain atempt to show us that you are clever?
Are you old?

I think you should answer this Ted.

I'll answer you because I can see through the various threads that you actually have an opinion of your own.
(Unlike your man who seems content to add nothing to a debate other than some infantile name calling.)
All my comments are on topic. (None directed at the one from Cadnam, no real desire to enter into a debate with his type)
I use words to express thoughts and views.
"Vain attempt....." - used mainly by posters who themselves feel intellectually inferior to others.
Free country? Never challenged.
Age? Immaterial.

Ted Rogers wrote:
I'll answer you because I can see through the various threads that you actually have an opinion of your own. (Unlike your man who seems content to add nothing to a debate other than some infantile name calling.) All my comments are on topic. (None directed at the one from Cadnam, no real desire to enter into a debate with his type) I use words to express thoughts and views. "Vain attempt....." - used mainly by posters who themselves feel intellectually inferior to others. Free country? Never challenged. Age? Immaterial.

So you ARE old.
As other posters will tell you, I have never allowed my 1975 - 1981 Oxford education to add influence to my point.
I am however, irritated by your over-bearing attitude towards your equals.

I'm yet to see any evidence of an education that you may have had. Seems that your forte is simply trying to insult other posters you tiresome little pr!ck.

Ted Rogers wrote:
I'm yet to see any evidence of an education that you may have had. Seems that your forte is simply trying to insult other posters you tiresome little pr!ck.

Woah! Steady on. "Tiresome",yes. But "little?" Could well be "big?"

And how do you know he does not have an Oxford education?

He could have his Oxford degree framed on his bathroom wall so he can stare at it and admire it every time he sits on his bog to ponder what pithy bit of erudite prose he can next shove onto this website?

Ted Rogers wrote:
I'll answer you because I can see through the various threads that you actually have an opinion of your own.
(Unlike your man who seems content to add nothing to a debate other than some infantile name calling.)
All my comments are on topic. (None directed at the one from Cadnam, no real desire to enter into a debate with his type)
I use words to express thoughts and views.
"Vain attempt....." - used mainly by posters who themselves feel intellectually inferior to others.
Free country? Never challenged.
Age? Immaterial.

good for you ted.
debating is good.
thats one way of telling how old a person is by how polite they are, the older there are the more polite they are, and what sort of person they are to.

southy wrote:

Ted Rogers wrote:
I'll answer you because I can see through the various threads that you actually have an opinion of your own.
(Unlike your man who seems content to add nothing to a debate other than some infantile name calling.)
All my comments are on topic. (None directed at the one from Cadnam, no real desire to enter into a debate with his type)
I use words to express thoughts and views.
"Vain attempt....." - used mainly by posters who themselves feel intellectually inferior to others.
Free country? Never challenged.
Age? Immaterial.

good for you ted.
debating is good.
thats one way of telling how old a person is by how polite they are, the older there are the more polite they are, and what sort of person they are to.

But read on southy. Ted's not so polite in his next post, is he?

freefinker wrote:

southy wrote:

Ted Rogers wrote: I'll answer you because I can see through the various threads that you actually have an opinion of your own. (Unlike your man who seems content to add nothing to a debate other than some infantile name calling.) All my comments are on topic. (None directed at the one from Cadnam, no real desire to enter into a debate with his type) I use words to express thoughts and views. "Vain attempt....." - used mainly by posters who themselves feel intellectually inferior to others. Free country? Never challenged. Age? Immaterial.

good for you ted. debating is good. thats one way of telling how old a person is by how polite they are, the older there are the more polite they are, and what sort of person they are to.

But read on southy. Ted's not so polite in his next post, is he?

Maybe that means I'm middle aged!!