Passengers disembark P&O cruise liner Oriana after hundreds struck down with norovirus

Bug-stricken cruise ship docks in Southampton

Passengers disembark Oriana this morning.

First published in Health Daily Echo: Photograph of the Author by , Senior Reporter

PASSENGERS were disembarking this morning at Southampton docks from a cruise ship after hundreds of them were struck down with norovirus.

But instead of tales of an incredible holiday many were telling of a miserable experience while suffering from the stomach virus and said they were simply delighted to be home.

One passenger described "complete and utter chaos" and staff "unable to cope with the situation".

Others told how their laundry had still not been returned, there was no food and a lack of toilet paper while one passenger said the medical staff had been "rude".

This morning Carol Marlow, a spokesman for Carnival, the parent company of P&O, said just five people were still ill as the ship returned but the numbers of people who had been affected were at "an unprecedented level". She denied Carnival was putting "profits before health".

However, when asked would compensation be awarded to passengers who had been affected, Ms Marlow replied that the company would be "waiving fees" for anyone who had to visit the doctor on board. She said letters had been sent to everyone on the ship two days ago apologising for what had happened and if their holiday had been disrupted.

Ms Marlow confirmed a small number of people were ill when Oriana originally set sail for the 10-day Baltic cruise and a deep clean was carried out. The city's port authority had come on board before she departed.

Passengers embarking at that time were given letters asking if they had been in contact with anyone with the virus, as it is prevalent in the community at this time of year, she added.

Ivor Evans, 71, who was on board with wife Sheila said: "When we got on board they were already serving us with gloves on. That was a bad sign straight away.

"We didnt get letters until we were on board. We should have been told before, but I dont think anyone would have got on if they had known.

"Luckily we didn't get the bug, but a lot of people did and I can understand why they are so unhappy.

"It ruined the holiday for a lot of people."

The Daily Echo understands crunch meetings were held yesterday between the passengers and crew of the Oriana after the highly-contagious bug led to many of the P&O Cruise ship’s attractions being closed.

Yesterday a letter from the captain was read out by a passenger to those who were demanding compensation from the firm, which is owned by parent company Carnival.

The captain said he would not join the meeting and expressed his disappointment that the world’s media had been informed.

Passenger Chris Meadows from Southampton was at the meeting.

“The captain has admitted at the height of the outbreak the crew could not cope.

“We had another show of hands of howmany people were affected, which was filmed by many of the passengers that attended the meeting.”

Another meeting was held last night where the captain was expected to read out a statement.

There were suggestions that some passengers may stage a sit-in today in protest to the way the situation has been handled.

One passenger previously told the Echo: “It has more or less taken over the whole ship. Some people are refusing to get off the ship on Friday in protest.”

Although a spokesman for P&O Cruises said that nine people were suffering from norovirus at the beginning of the week holidaymakers say 400 people had suffered from it.

It has meant many holiday makers have been unable to see some of the Baltic cities on the cruise including Amsterdam, Oslo, and Hamburg.

The ship is expected to be in port for longer than usual to thoroughly clean the ship.

P&O’s parent company, Carnival, said anyone who feels strongly should write to the Southampton firm.

Officers from Southampton's Port Health Authority are currently examining the ship.

It is due to set sail at 8pm tonight ahead of a 23-night cruise around the Mediterranean.

Comments (27)

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7:38am Fri 14 Dec 12

hulla baloo says...

And no doubt they were greeted by the hoardes of no win no fee lawyers they had summoned to meet them.
''We had another show of hands of how many people were affected'' That is an accurate figure, NOT,and no doubt figures increased by those joining the bandwagon.

I hope P and O fight this and the money grabbers get nothing, hopefully it will stop these stories and spurious claims in the future.
Easy answer, as stated many times previously, is better personal hygiene.
And no doubt they were greeted by the hoardes of no win no fee lawyers they had summoned to meet them. ''We had another show of hands of how many people were affected'' That is an accurate figure, NOT,and no doubt figures increased by those joining the bandwagon. I hope P and O fight this and the money grabbers get nothing, hopefully it will stop these stories and spurious claims in the future. Easy answer, as stated many times previously, is better personal hygiene. hulla baloo
  • Score: 0

8:34am Fri 14 Dec 12

sparkster says...

exactly hulla baloo personal hygiene goes a long way, on a different theme i saw a programme on tv ages ago about hospitals and they had a camera to see how many visitors/nurses used hang gel before going through the doors, you'd be surprised how many nurses didnt use the gel im not saying thats the cause entirely of norvovirus but it cant help much
exactly hulla baloo personal hygiene goes a long way, on a different theme i saw a programme on tv ages ago about hospitals and they had a camera to see how many visitors/nurses used hang gel before going through the doors, you'd be surprised how many nurses didnt use the gel im not saying thats the cause entirely of norvovirus but it cant help much sparkster
  • Score: 0

8:36am Fri 14 Dec 12

Big Mac says...

Sick of hearing about it.
Sick of hearing about it. Big Mac
  • Score: 0

8:44am Fri 14 Dec 12

OSPREYSAINT says...

Big Mac wrote:
Sick of hearing about it.
It will be brought up again and again.
[quote][p][bold]Big Mac[/bold] wrote: Sick of hearing about it.[/p][/quote]It will be brought up again and again. OSPREYSAINT
  • Score: 0

9:15am Fri 14 Dec 12

The Wickham Man says...

hulla baloo wrote:
And no doubt they were greeted by the hoardes of no win no fee lawyers they had summoned to meet them.
''We had another show of hands of how many people were affected'' That is an accurate figure, NOT,and no doubt figures increased by those joining the bandwagon.

I hope P and O fight this and the money grabbers get nothing, hopefully it will stop these stories and spurious claims in the future.
Easy answer, as stated many times previously, is better personal hygiene.
Spot on HB.
[quote][p][bold]hulla baloo[/bold] wrote: And no doubt they were greeted by the hoardes of no win no fee lawyers they had summoned to meet them. ''We had another show of hands of how many people were affected'' That is an accurate figure, NOT,and no doubt figures increased by those joining the bandwagon. I hope P and O fight this and the money grabbers get nothing, hopefully it will stop these stories and spurious claims in the future. Easy answer, as stated many times previously, is better personal hygiene.[/p][/quote]Spot on HB. The Wickham Man
  • Score: 0

9:24am Fri 14 Dec 12

2010chappy says...

I bet a lot of these people have been abroad in the past and got a dose of something nasty at one stage, did they ask for compensation then?

HB sums it up, people not attending to personal hygiene, not using the hand sanatisers that are readily available all over the ship. No doubt you will get the righteous ones on here saying they did, but ultimately everyone has to use them not just some of them.

Recently sailed on Oceana and the staff could not do enough on there and it is generally the elder generation who ignore the safety/hygiene procedures putting themselves and everyone else at risk!
I bet a lot of these people have been abroad in the past and got a dose of something nasty at one stage, did they ask for compensation then? HB sums it up, people not attending to personal hygiene, not using the hand sanatisers that are readily available all over the ship. No doubt you will get the righteous ones on here saying they did, but ultimately everyone has to use them not just some of them. Recently sailed on Oceana and the staff could not do enough on there and it is generally the elder generation who ignore the safety/hygiene procedures putting themselves and everyone else at risk! 2010chappy
  • Score: 0

10:30am Fri 14 Dec 12

News Fanatic says...

Compensation, compensation, compensation is the cry, I think. Failing that, a free cruise.
Compensation, compensation, compensation is the cry, I think. Failing that, a free cruise. News Fanatic
  • Score: 0

10:33am Fri 14 Dec 12

arthur dalyrimple says...

this will go viral.
this will go viral. arthur dalyrimple
  • Score: 0

11:09am Fri 14 Dec 12

Norwegian Saint says...

For the passengers that never made it to Oslo...
Lots of snow and cold :-)
For the passengers that never made it to Oslo... Lots of snow and cold :-) Norwegian Saint
  • Score: 0

11:12am Fri 14 Dec 12

mrblunt says...

I suspect the other 1,700 passengers enjoyed their cruise !!
I suspect the other 1,700 passengers enjoyed their cruise !! mrblunt
  • Score: 0

11:23am Fri 14 Dec 12

OSPREYSAINT says...

If they had been at sea today, sea sickness would have been the order of the day, it's even rough on the Isle of Wight ferry.
If they had been at sea today, sea sickness would have been the order of the day, it's even rough on the Isle of Wight ferry. OSPREYSAINT
  • Score: 0

11:55am Fri 14 Dec 12

solomum says...

Ms Marlow confirmed a small number of people were ill when Oriana originally set sail for the 10-day Baltic cruise. Why on earth were these people allowed to stay on the ship then? Was it staff or passengers that were initially ill? If it was staff, then P+O should fully reimburse the affected passengers as it would be their actions that allowed this virus to spread. If it was passengers, then did P+O know they were ill prior to setting sail. Again, if so, P+O are responsible for allowing them to travel. If it is a case that the passengers were ill, but did not declare this to the crew then P+O cannot be held responsible.
Ms Marlow confirmed a small number of people were ill when Oriana originally set sail for the 10-day Baltic cruise. Why on earth were these people allowed to stay on the ship then? Was it staff or passengers that were initially ill? If it was staff, then P+O should fully reimburse the affected passengers as it would be their actions that allowed this virus to spread. If it was passengers, then did P+O know they were ill prior to setting sail. Again, if so, P+O are responsible for allowing them to travel. If it is a case that the passengers were ill, but did not declare this to the crew then P+O cannot be held responsible. solomum
  • Score: 0

11:59am Fri 14 Dec 12

hulla baloo says...

''But instead of tails of an incredible holiday..'' how many crew and passengers had tails?
''But instead of tails of an incredible holiday..'' how many crew and passengers had tails? hulla baloo
  • Score: 0

12:01pm Fri 14 Dec 12

hulla baloo says...

Birmingham City Hospital is also fighting the Norovirus bug, wonder if that gets the same level of bad publicity and compo claims?
Birmingham City Hospital is also fighting the Norovirus bug, wonder if that gets the same level of bad publicity and compo claims? hulla baloo
  • Score: 0

12:34pm Fri 14 Dec 12

Linesman says...

If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue.

I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim.

If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation.

With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus.

I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.
If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue. I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim. If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation. With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus. I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital. Linesman
  • Score: 0

12:49pm Fri 14 Dec 12

hulla baloo says...

Linesman wrote:
If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue.

I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim.

If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation.

With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus.

I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.
If you read, a number of passengers boarded the ship knowing they were ill. That is far different to going into hospital.
If they can identify those that boarded whilst ill, perhaps they can be sent the bill for cleaning, and send a letter of apology to other cruise passengers.
Wonder how many will put their hands up at a meeting then?
[quote][p][bold]Linesman[/bold] wrote: If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue. I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim. If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation. With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus. I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.[/p][/quote]If you read, a number of passengers boarded the ship knowing they were ill. That is far different to going into hospital. If they can identify those that boarded whilst ill, perhaps they can be sent the bill for cleaning, and send a letter of apology to other cruise passengers. Wonder how many will put their hands up at a meeting then? hulla baloo
  • Score: 0

1:09pm Fri 14 Dec 12

jelly belly says...

NoroVirus is always around on ships, hotels and hospitals all year round.
Everywhere there is close proximity to a lot of people.
Hygiene is paramount when on a cruise and when you are asked at embarkation if you have suffered upset stomach in the last 7 days, how many people are really going to admit this?
We were on Arcadia in May and they had it on board then, but the ship's company handled it well and we were fully informed and the only inconvenience if you can call it that was that our food was handed to us after making our choices..
You would have to be very naive to think nowadays that going on a cruise you would be immune from catching it, particularly during the Winter months.
While having sympathy for people who have this virus on board it can't be claimed that it is P & O's sole responsibility.
NoroVirus is always around on ships, hotels and hospitals all year round. Everywhere there is close proximity to a lot of people. Hygiene is paramount when on a cruise and when you are asked at embarkation if you have suffered upset stomach in the last 7 days, how many people are really going to admit this? We were on Arcadia in May and they had it on board then, but the ship's company handled it well and we were fully informed and the only inconvenience if you can call it that was that our food was handed to us after making our choices.. You would have to be very naive to think nowadays that going on a cruise you would be immune from catching it, particularly during the Winter months. While having sympathy for people who have this virus on board it can't be claimed that it is P & O's sole responsibility. jelly belly
  • Score: 0

1:34pm Fri 14 Dec 12

2010chappy says...

Linesman wrote:
If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue. I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim. If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation. With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus. I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.
So if you saved up and went to say the Carribean and got ill, you would sue?

And you know what they say about assuming!! If people failed to declare they were ill before going on board then how do you deal with it?

I for one feel sorry for those affected but for people to want compensation is ridiculous - I do not want to pay for their cruise the next time I book. This US style compensation culture has screwed this country over with the fact that it must be somebodies elses fault if something goes wrong.

Sure if someone falls down a hole the hole should be repaired - be equally that person was negligent in looking where he was going. If all of those who got sick religiously followed the procedures laid out then I would suggest that many, like the 80% that did not get ill, would have have not suffered.

Meanwhile I got wet today, who do I blame for that!!!!!!!
[quote][p][bold]Linesman[/bold] wrote: If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue. I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim. If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation. With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus. I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.[/p][/quote]So if you saved up and went to say the Carribean and got ill, you would sue? And you know what they say about assuming!! If people failed to declare they were ill before going on board then how do you deal with it? I for one feel sorry for those affected but for people to want compensation is ridiculous - I do not want to pay for their cruise the next time I book. This US style compensation culture has screwed this country over with the fact that it must be somebodies elses fault if something goes wrong. Sure if someone falls down a hole the hole should be repaired - be equally that person was negligent in looking where he was going. If all of those who got sick religiously followed the procedures laid out then I would suggest that many, like the 80% that did not get ill, would have have not suffered. Meanwhile I got wet today, who do I blame for that!!!!!!! 2010chappy
  • Score: 0

2:07pm Fri 14 Dec 12

gristle says...

Linesman has it about right. And If I had booked a cruise on tonight's departure, I just wouldn't turn up, and make every effort to claim as much compensation as possible. And I'll bet that most of the next passengers will be too preoccupied with avoiding any sort of contact with parts of the ship to enjoy themselves.
Linesman has it about right. And If I had booked a cruise on tonight's departure, I just wouldn't turn up, and make every effort to claim as much compensation as possible. And I'll bet that most of the next passengers will be too preoccupied with avoiding any sort of contact with parts of the ship to enjoy themselves. gristle
  • Score: 0

2:14pm Fri 14 Dec 12

bigfella777 says...

The general hospital is full of norovirus at the moment, loads of staff off sick.Do they get compensation? No, they just get on with their jobs.
TIP, never put your hands on the escalator belts in West Quay and pull your jacket over your hands when opening public toilet doors.
The general hospital is full of norovirus at the moment, loads of staff off sick.Do they get compensation? No, they just get on with their jobs. TIP, never put your hands on the escalator belts in West Quay and pull your jacket over your hands when opening public toilet doors. bigfella777
  • Score: 0

3:45pm Fri 14 Dec 12

TEBOURBA says...

On QM2, at the entrance to the restaurant, all hand sanitizer dispensers were empty.
Crew must have realised this as there were a few plastic sanitizer bottles scattered around on the buffet counters also empty.
I watched passengers entering, all looking to sanitize their hands and in the end, giving up on the idea.
I reported this situation to a steward, one of many just standing around in a smart uniform doing nothing useful.
After speaking to the steward, I remained in the restaurant for half an hour or more, during which time nothing was done to replenish the sanitizers despite more and more passengers entering the restaurant and self serving from the buffet. This was a few years ago, when to my dismay, on boarding QM2 I discovered that smoking was allowed in all cabins, mine stank like a stale ashtray and when I asked to relocate was told that I could but it may not be any better!
I related my experiences in a letter to Ms Marlow, even providing her with the name of the steward who did nothing about the empty sanitizers.
I received a bog standard, copied reply, offering £300 off my next cruise!
Cunard couldn't even get this right, half way through the letter, I was referred to by a totally different name.
None of the serious issues I raised were addressed by Ms Marlow.
Cunard and QM2 are the worst line and ship I have ever used, I did it once, never again!
To me, Carol Marlow is to Cunard, what Nero was to Rome.
She would do well to reflect on her management style,and remember, no customers, no business, no highly paid job!!
On QM2, at the entrance to the restaurant, all hand sanitizer dispensers were empty. Crew must have realised this as there were a few plastic sanitizer bottles scattered around on the buffet counters also empty. I watched passengers entering, all looking to sanitize their hands and in the end, giving up on the idea. I reported this situation to a steward, one of many just standing around in a smart uniform doing nothing useful. After speaking to the steward, I remained in the restaurant for half an hour or more, during which time nothing was done to replenish the sanitizers despite more and more passengers entering the restaurant and self serving from the buffet. This was a few years ago, when to my dismay, on boarding QM2 I discovered that smoking was allowed in all cabins, mine stank like a stale ashtray and when I asked to relocate was told that I could but it may not be any better! I related my experiences in a letter to Ms Marlow, even providing her with the name of the steward who did nothing about the empty sanitizers. I received a bog standard, copied reply, offering £300 off my next cruise! Cunard couldn't even get this right, half way through the letter, I was referred to by a totally different name. None of the serious issues I raised were addressed by Ms Marlow. Cunard and QM2 are the worst line and ship I have ever used, I did it once, never again! To me, Carol Marlow is to Cunard, what Nero was to Rome. She would do well to reflect on her management style,and remember, no customers, no business, no highly paid job!! TEBOURBA
  • Score: 0

6:03pm Fri 14 Dec 12

Linesman says...

hulla baloo wrote:
Linesman wrote:
If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue.

I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim.

If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation.

With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus.

I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.
If you read, a number of passengers boarded the ship knowing they were ill. That is far different to going into hospital.
If they can identify those that boarded whilst ill, perhaps they can be sent the bill for cleaning, and send a letter of apology to other cruise passengers.
Wonder how many will put their hands up at a meeting then?
In which case, they should have been refused permission to go onboard, and their money refunded.

If the company had been sued, and lost, it would probably cost them considerably less than it would if they get sued by many more, and lose.

Surely it is not unreasonable to expect a company to learn from previous experience, especially as that experience is comparatively recent.
[quote][p][bold]hulla baloo[/bold] wrote: [quote][p][bold]Linesman[/bold] wrote: If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue. I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim. If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation. With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus. I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.[/p][/quote]If you read, a number of passengers boarded the ship knowing they were ill. That is far different to going into hospital. If they can identify those that boarded whilst ill, perhaps they can be sent the bill for cleaning, and send a letter of apology to other cruise passengers. Wonder how many will put their hands up at a meeting then?[/p][/quote]In which case, they should have been refused permission to go onboard, and their money refunded. If the company had been sued, and lost, it would probably cost them considerably less than it would if they get sued by many more, and lose. Surely it is not unreasonable to expect a company to learn from previous experience, especially as that experience is comparatively recent. Linesman
  • Score: 0

6:06pm Fri 14 Dec 12

Linesman says...

bigfella777 wrote:
The general hospital is full of norovirus at the moment, loads of staff off sick.Do they get compensation? No, they just get on with their jobs.
TIP, never put your hands on the escalator belts in West Quay and pull your jacket over your hands when opening public toilet doors.
If it was a cruise liner's job to take care of the sick, then I would not expect to sue, but if the general hospital was providing me with an expensive, luxury holiday, then I would.

Do you spot the difference?
[quote][p][bold]bigfella777[/bold] wrote: The general hospital is full of norovirus at the moment, loads of staff off sick.Do they get compensation? No, they just get on with their jobs. TIP, never put your hands on the escalator belts in West Quay and pull your jacket over your hands when opening public toilet doors.[/p][/quote]If it was a cruise liner's job to take care of the sick, then I would not expect to sue, but if the general hospital was providing me with an expensive, luxury holiday, then I would. Do you spot the difference? Linesman
  • Score: 0

7:19pm Fri 14 Dec 12

solomum says...

Linesman wrote:
hulla baloo wrote:
Linesman wrote:
If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue.

I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim.

If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation.

With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus.

I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.
If you read, a number of passengers boarded the ship knowing they were ill. That is far different to going into hospital.
If they can identify those that boarded whilst ill, perhaps they can be sent the bill for cleaning, and send a letter of apology to other cruise passengers.
Wonder how many will put their hands up at a meeting then?
In which case, they should have been refused permission to go onboard, and their money refunded.

If the company had been sued, and lost, it would probably cost them considerably less than it would if they get sued by many more, and lose.

Surely it is not unreasonable to expect a company to learn from previous experience, especially as that experience is comparatively recent.
Ill passengers should have been refused permission to board, but as to having their money refunded, that is what insurance is for. It is not P+O's responsibilty to refund passengers due to illness.
[quote][p][bold]Linesman[/bold] wrote: [quote][p][bold]hulla baloo[/bold] wrote: [quote][p][bold]Linesman[/bold] wrote: If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue. I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim. If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation. With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus. I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.[/p][/quote]If you read, a number of passengers boarded the ship knowing they were ill. That is far different to going into hospital. If they can identify those that boarded whilst ill, perhaps they can be sent the bill for cleaning, and send a letter of apology to other cruise passengers. Wonder how many will put their hands up at a meeting then?[/p][/quote]In which case, they should have been refused permission to go onboard, and their money refunded. If the company had been sued, and lost, it would probably cost them considerably less than it would if they get sued by many more, and lose. Surely it is not unreasonable to expect a company to learn from previous experience, especially as that experience is comparatively recent.[/p][/quote]Ill passengers should have been refused permission to board, but as to having their money refunded, that is what insurance is for. It is not P+O's responsibilty to refund passengers due to illness. solomum
  • Score: 0

8:59pm Fri 14 Dec 12

TEBOURBA says...

Linesman, once again, is spot on, like the majority of his comments!
Linesman, once again, is spot on, like the majority of his comments! TEBOURBA
  • Score: 0

11:13pm Fri 14 Dec 12

Linesman says...

TEBOURBA wrote:
Linesman, once again, is spot on, like the majority of his comments!
Thank you, and Happy Christmas to all my readers.
[quote][p][bold]TEBOURBA[/bold] wrote: Linesman, once again, is spot on, like the majority of his comments![/p][/quote]Thank you, and Happy Christmas to all my readers. Linesman
  • Score: 0

7:36am Sat 15 Dec 12

hulla baloo says...

Linesman wrote:
hulla baloo wrote:
Linesman wrote:
If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue.

I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim.

If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation.

With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus.

I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.
If you read, a number of passengers boarded the ship knowing they were ill. That is far different to going into hospital.
If they can identify those that boarded whilst ill, perhaps they can be sent the bill for cleaning, and send a letter of apology to other cruise passengers.
Wonder how many will put their hands up at a meeting then?
In which case, they should have been refused permission to go onboard, and their money refunded.

If the company had been sued, and lost, it would probably cost them considerably less than it would if they get sued by many more, and lose.

Surely it is not unreasonable to expect a company to learn from previous experience, especially as that experience is comparatively recent.
I agree, they should have been refused boarding. But which passengers are going to admit being ill, and run the risk of refused boarding?
None, I would expect, hence the main reason for onboard viruses.
I dont recall people suing football grounds, airlines etc for the same problems, but cruise companies seem, unfairly in my opinion, fair game.
[quote][p][bold]Linesman[/bold] wrote: [quote][p][bold]hulla baloo[/bold] wrote: [quote][p][bold]Linesman[/bold] wrote: If I had saved up for a cruise, and I picked up a bug onboard that had prevented me enjoying what I had paid for, you can bet your life that I would sue. I bet that, if it happened to all those 'holier than thou' posters who make negative comments about compensation chasers, would also make a claim. If you go on a cruise like that, it is reasonable to expect to return home feeling refreshed and in good health, not needing a period of recuperation. With regard hulla baloo's comment about Birmingham City Hospital. The patients in that hospital have been admitted because they are ill, with some of them carrying the Norovirus. I think it reasonable to assume that anyone going on a cruise would be in a better state of health than people entering hospital.[/p][/quote]If you read, a number of passengers boarded the ship knowing they were ill. That is far different to going into hospital. If they can identify those that boarded whilst ill, perhaps they can be sent the bill for cleaning, and send a letter of apology to other cruise passengers. Wonder how many will put their hands up at a meeting then?[/p][/quote]In which case, they should have been refused permission to go onboard, and their money refunded. If the company had been sued, and lost, it would probably cost them considerably less than it would if they get sued by many more, and lose. Surely it is not unreasonable to expect a company to learn from previous experience, especially as that experience is comparatively recent.[/p][/quote]I agree, they should have been refused boarding. But which passengers are going to admit being ill, and run the risk of refused boarding? None, I would expect, hence the main reason for onboard viruses. I dont recall people suing football grounds, airlines etc for the same problems, but cruise companies seem, unfairly in my opinion, fair game. hulla baloo
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