Football Supporters Federation reminds Saints about customer charter

SAINTS are joint bottom of a Premier League table organised by the Football Supporters Federation with regards to customer service guidelines.

The FSF could not give any points to Saints – or Reading, Stoke City and Swansea City – because they could not find a club charter on the club’s official website.

Liverpool and Crystal Palace might not be where fans would like them to be in their respective league tables, but both clubs have got things right when it comes to customer service guidelines.

Every club charter was rated 0-5 across a range of categories encompassing accessibility, timeliness, quality, clarity of complaints procedure, appeals process, and contacts for the relevant league and Independent Football Ombudsman.

Club charters provide consumer information and protection with guidelines on club policy relating to ticketing issues, complaints procedures, community work, merchandise and more.

It is now 13 years since the government- appointed Football Task Force Report said that all clubs should adopt a “customer charter”.

Research carried out by the FSF found that one in four clubs in the top two divisions had no charter or a charter that was not linked to via the club’s official website.

Only one in three clubs included contact details for the Independent Football Ombudsman.

The IFO rules on disputes between clubs and fans which cannot be resolved in-house.

While Liverpool topped the Premier League table, it was a close run thing as Wigan Athletic, Tottenham Hotspur and Arsenal pushed them close with well-crafted club charters.

A statement said: “Southampton is a club whose charter has impressed the FSF in past seasons, but the Saints seem to have forgotten to upload it to their website for 2012-13 – hopefully this acts as a reminder.”

In the Championship , Crystal Palace scored a perfect round to top the table at a canter.

Ipswich Town propped up the table with the Tractor Boys failing to provide fans with a club charter at all.

Martin O’Hara, deputy chair of the FSF, said: “Football fans love their club but that passion doesn’t mean we always see eye-to-eye.

“Sometimes things do go wrong and the FSF believes that club charters can play a vital role, particularly when it comes to effective complaints resolution.

“But they’re of no use to anyone if they’re impossible to find or tucked away at the bottom of someone’s draw.

“Too many club charters are incomplete, out-of-date or don’t even appear on official websites.

“This is despite guidance from the Football League which has worked with the FSF to remind clubs of their obligation to good customer care and club charters.

“The Premier League also takes this seriously although too few of its clubs seem to share that view.”

  •  The FSF is the national supporters’ organisation for all football fans from England and Wales, comprising more than 200,000 individual fans and members of local supporters’ organisations from every club in the professional structure and beyond.

 

Comments (56)

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10:37am Thu 27 Sep 12

OSPREYSAINT says...

Well, we are aware that the new Web site is a nightmare to navigate, it's probably in there somewhere. We also know that the Ticket Office is a shambles so perhaps we may see some attempts to improve both after all we are a Premier Club.
Well, we are aware that the new Web site is a nightmare to navigate, it's probably in there somewhere. We also know that the Ticket Office is a shambles so perhaps we may see some attempts to improve both after all we are a Premier Club. OSPREYSAINT

10:40am Thu 27 Sep 12

sarfhamton says...

So if you upload a charter then you offer a good service?

Surely its more about how teams deliver it?
So if you upload a charter then you offer a good service? Surely its more about how teams deliver it? sarfhamton

11:02am Thu 27 Sep 12

OSPREYSAINT says...

Has anyone ever heard of the FSF and how do get to vote?
Has anyone ever heard of the FSF and how do get to vote? OSPREYSAINT

11:09am Thu 27 Sep 12

stmalcolm says...

The new webpage is awful. Not being able to find the charter is a minor problem !
The new webpage is awful. Not being able to find the charter is a minor problem ! stmalcolm

11:23am Thu 27 Sep 12

info@denisbundy.co.uk says...

No surprise there with or without a Charter on the website. Customer service is a shambles at best and non-existent at worst under Cortese
No surprise there with or without a Charter on the website. Customer service is a shambles at best and non-existent at worst under Cortese info@denisbundy.co.uk

11:24am Thu 27 Sep 12

MccSaint says...

Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned.

I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them.

Real shame....
Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned. I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them. Real shame.... MccSaint

11:48am Thu 27 Sep 12

seventh-junction says...

MccSaint wrote:
Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned.

I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them.

Real shame....
I've been having the same problems it's a complete cluster f@ck.
I've got 3 Everton away tickets or sale if anyone is interested at face value of course
[quote][p][bold]MccSaint[/bold] wrote: Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned. I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them. Real shame....[/p][/quote]I've been having the same problems it's a complete cluster f@ck. I've got 3 Everton away tickets or sale if anyone is interested at face value of course seventh-junction

11:52am Thu 27 Sep 12

Jesus_02 says...

Customer Service is appalling at Saints I agree, communications are bad, pricing is wrong, catering and queues to get in and get fed are not acceptable. Basically if it was a restaurant or a bar I wouldn’t go.

But it’s not a restaurant there are no alternatives and really how much does it effect “customer experience” if we win?

4-1, that’s what makes the majority of fans happy. Very little else
Customer Service is appalling at Saints I agree, communications are bad, pricing is wrong, catering and queues to get in and get fed are not acceptable. Basically if it was a restaurant or a bar I wouldn’t go. But it’s not a restaurant there are no alternatives and really how much does it effect “customer experience” if we win? 4-1, that’s what makes the majority of fans happy. Very little else Jesus_02

12:05pm Thu 27 Sep 12

TEBOURBA says...

Another black mark NC --- and this time not from me!!
Another black mark NC --- and this time not from me!! TEBOURBA

12:11pm Thu 27 Sep 12

St.Yorkie says...

seventh-junction wrote:
MccSaint wrote: Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned. I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them. Real shame....
I've been having the same problems it's a complete cluster f@ck. I've got 3 Everton away tickets or sale if anyone is interested at face value of course
I think you can take them back and get a refund...not like home tickets?

Or is it the other way around?

Well done for buying 3-spares - must be a loyal fan!
[quote][p][bold]seventh-junction[/bold] wrote: [quote][p][bold]MccSaint[/bold] wrote: Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned. I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them. Real shame....[/p][/quote]I've been having the same problems it's a complete cluster f@ck. I've got 3 Everton away tickets or sale if anyone is interested at face value of course[/p][/quote]I think you can take them back and get a refund...not like home tickets? Or is it the other way around? Well done for buying 3-spares - must be a loyal fan! St.Yorkie

12:32pm Thu 27 Sep 12

Southampton boy says...

I find that Saints have no idea of customer service we I feel are used by NC to make what ever he can from us? when you buy a ticket and you use a card they charge you £1.50 for each ticket not each transaction!! on match days try and get someing to drink or eat the two areas are not manned correctly and staff are very slow at every home we are seeing 30K.
NC needs to look ate treating us the Fans with some respec it's are hard earned money it my not pay for everything but it must help so come on NC give us a break
I find that Saints have no idea of customer service we I feel are used by NC to make what ever he can from us? when you buy a ticket and you use a card they charge you £1.50 for each ticket not each transaction!! on match days try and get someing to drink or eat the two areas are not manned correctly and staff are very slow at every home we are seeing 30K. NC needs to look ate treating us the Fans with some respec it's are hard earned money it my not pay for everything but it must help so come on NC give us a break Southampton boy

12:42pm Thu 27 Sep 12

Block 34 says...

Customer service has always been a weak point at Saints, from catering to ticket office. Football fans are generally treated badly, I feel, but with us at half time the food/drink (coffee/tea) is a shambles & its often not possible to get something unless you get there 5 mins before the first half ends!
Last time I went to the ticket office with a problrm the attendance & his colleague were laughing about it & I gave them a rollicking for it, but the attitude was apalling.
Come on NC ! sort it out!!!!!
You can start by bringing back the guys at pitchside with coffee dispensers
Customer service has always been a weak point at Saints, from catering to ticket office. Football fans are generally treated badly, I feel, but with us at half time the food/drink (coffee/tea) is a shambles & its often not possible to get something unless you get there 5 mins before the first half ends! Last time I went to the ticket office with a problrm the attendance & his colleague were laughing about it & I gave them a rollicking for it, but the attitude was apalling. Come on NC ! sort it out!!!!! You can start by bringing back the guys at pitchside with coffee dispensers Block 34

12:42pm Thu 27 Sep 12

Landdo says...

Overall I'm pretty happy, the only thing I would like to see done is reduced queues for food/drink on match days, I would like to surgest if nicola reads this that we get some cheerleaders pre game and over the 1/2 time break, I'm not a fan of all things American but I can't help feel if we could turn match days into more of a spectacle, it can only be a more positive experience! Might even help lift the crowd and through them the team with a rousing 1/2 show..... Gimmie an S anyone :)

Also in regards to customeran anyone that goes to the a service why do the stewards stood there next to the away fans shout at the home fans telling them to sit down whilst turning a blind eye to the standing away fans.... Could anyone with alot of experience travelling to all the away games confirm whether all the other clubs do this?
Overall I'm pretty happy, the only thing I would like to see done is reduced queues for food/drink on match days, I would like to surgest if nicola reads this that we get some cheerleaders pre game and over the 1/2 time break, I'm not a fan of all things American but I can't help feel if we could turn match days into more of a spectacle, it can only be a more positive experience! Might even help lift the crowd and through them the team with a rousing 1/2 show..... Gimmie an S anyone :) Also in regards to customeran anyone that goes to the a service why do the stewards stood there next to the away fans shout at the home fans telling them to sit down whilst turning a blind eye to the standing away fans.... Could anyone with alot of experience travelling to all the away games confirm whether all the other clubs do this? Landdo

12:43pm Thu 27 Sep 12

Landdo says...

Overall I'm pretty happy, the only thing I would like to see done is reduced queues for food/drink on match days, I would like to surgest if nicola reads this that we get some cheerleaders pre game and over the 1/2 time break, I'm not a fan of all things American but I can't help feel if we could turn match days into more of a spectacle, it can only be a more positive experience! Might even help lift the crowd and through them the team with a rousing 1/2 show..... Gimmie an S anyone :)

Also in regards to customerservice why do the stewards stood there next to the away fans shout at the home fans telling them to sit down whilst turning a blind eye to the standing away fans.... Could anyone with alot of experience travelling to all the away games confirm whether all the other clubs do this?
Overall I'm pretty happy, the only thing I would like to see done is reduced queues for food/drink on match days, I would like to surgest if nicola reads this that we get some cheerleaders pre game and over the 1/2 time break, I'm not a fan of all things American but I can't help feel if we could turn match days into more of a spectacle, it can only be a more positive experience! Might even help lift the crowd and through them the team with a rousing 1/2 show..... Gimmie an S anyone :) Also in regards to customerservice why do the stewards stood there next to the away fans shout at the home fans telling them to sit down whilst turning a blind eye to the standing away fans.... Could anyone with alot of experience travelling to all the away games confirm whether all the other clubs do this? Landdo

12:45pm Thu 27 Sep 12

Block 34 says...

Also, if a season ticket holder forgets his ticket is it really necessary to charge £10 for printing a replacement?????
These people are the lifeblood of the club and pay hundreds of pounds every season - they deserve better treatment than that.
Also, if a season ticket holder forgets his ticket is it really necessary to charge £10 for printing a replacement????? These people are the lifeblood of the club and pay hundreds of pounds every season - they deserve better treatment than that. Block 34

12:56pm Thu 27 Sep 12

Hobson82 says...

Not surprised after the way I was treated on Tuesday. Wasn't aloud to sit on the seat I had paid for and was told to sit where I want. But there wasn't any seats close by, so had to barge my way through a croud of people already in there seats.

I can't believe they kept turnstile B closed before, during and after the game. And to think they want to host the Rugby World Cup.
Not surprised after the way I was treated on Tuesday. Wasn't aloud to sit on the seat I had paid for and was told to sit where I want. But there wasn't any seats close by, so had to barge my way through a croud of people already in there seats. I can't believe they kept turnstile B closed before, during and after the game. And to think they want to host the Rugby World Cup. Hobson82

1:12pm Thu 27 Sep 12

seventh-junction says...

St.Yorkie wrote:
seventh-junction wrote:
MccSaint wrote: Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned. I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them. Real shame....
I've been having the same problems it's a complete cluster f@ck. I've got 3 Everton away tickets or sale if anyone is interested at face value of course
I think you can take them back and get a refund...not like home tickets?

Or is it the other way around?

Well done for buying 3-spares - must be a loyal fan!
We've bought them so we can actually break into the away ticket allocation fiasco.
We either sell them or bin them.
Sorry state of affairs really just because we couldn't make Man City away which meant we couldn't do Arsenal and now you have to have been to two away games to get West Ham away tickets.
It's the only way we can see of getting away tickets for the games we've all ear marked that are coming up
Having all been season ticket holders for the League 1 and Championship seasons and going to many away games it's getting very frustrating and we are now paying even more on tickets we don't need for games that we can't make for various reasons.
So does anyone want these tickets?
[quote][p][bold]St.Yorkie[/bold] wrote: [quote][p][bold]seventh-junction[/bold] wrote: [quote][p][bold]MccSaint[/bold] wrote: Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned. I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them. Real shame....[/p][/quote]I've been having the same problems it's a complete cluster f@ck. I've got 3 Everton away tickets or sale if anyone is interested at face value of course[/p][/quote]I think you can take them back and get a refund...not like home tickets? Or is it the other way around? Well done for buying 3-spares - must be a loyal fan![/p][/quote]We've bought them so we can actually break into the away ticket allocation fiasco. We either sell them or bin them. Sorry state of affairs really just because we couldn't make Man City away which meant we couldn't do Arsenal and now you have to have been to two away games to get West Ham away tickets. It's the only way we can see of getting away tickets for the games we've all ear marked that are coming up Having all been season ticket holders for the League 1 and Championship seasons and going to many away games it's getting very frustrating and we are now paying even more on tickets we don't need for games that we can't make for various reasons. So does anyone want these tickets? seventh-junction

1:15pm Thu 27 Sep 12

worried of n e hampshire says...

In the Itchen North at the bar tues night they only had one till operating so even with a pi$$ poor crowd loads of people could still not get a half time drink, not only annoying for the fans but the club are losing loads of revenue to boot, sort it out Saints.

does anyone know an e mail address for the club to complain?
In the Itchen North at the bar tues night they only had one till operating so even with a pi$$ poor crowd loads of people could still not get a half time drink, not only annoying for the fans but the club are losing loads of revenue to boot, sort it out Saints. does anyone know an e mail address for the club to complain? worried of n e hampshire

1:41pm Thu 27 Sep 12

Dino-Saw-Us says...

Not sure if they are on sale yet, but any season ticket holders got 3 West Ham tickets for sale?
Not sure if they are on sale yet, but any season ticket holders got 3 West Ham tickets for sale? Dino-Saw-Us

1:46pm Thu 27 Sep 12

Block 34 says...

I've passed comments back a couple of times & its only got worse!
Think the answer is a thermos flask... but would they allow it in?
sorry, don't recall the email address
I've passed comments back a couple of times & its only got worse! Think the answer is a thermos flask... but would they allow it in? sorry, don't recall the email address Block 34

1:54pm Thu 27 Sep 12

OSPREYSAINT says...

worried of n e hampshire wrote:
In the Itchen North at the bar tues night they only had one till operating so even with a pi$$ poor crowd loads of people could still not get a half time drink, not only annoying for the fans but the club are losing loads of revenue to boot, sort it out Saints.

does anyone know an e mail address for the club to complain?
Go on the Official Site there are contact facilities on there if you can find them, it's a bit of a minefield however.
[quote][p][bold]worried of n e hampshire[/bold] wrote: In the Itchen North at the bar tues night they only had one till operating so even with a pi$$ poor crowd loads of people could still not get a half time drink, not only annoying for the fans but the club are losing loads of revenue to boot, sort it out Saints. does anyone know an e mail address for the club to complain?[/p][/quote]Go on the Official Site there are contact facilities on there if you can find them, it's a bit of a minefield however. OSPREYSAINT

2:14pm Thu 27 Sep 12

ShakeyWiffles says...

Customer service is disgusting if you're disabled in any way. You have to go down to the stadium to buy tickets as there is no longer an option online even though under your customer number it would say what 'type' you are (over 65, disabled, under 16 etc) It's like they automatically assume we have no life but millions of pounds to waste on taxi's to and from the stadium! Total shambles
Customer service is disgusting if you're disabled in any way. You have to go down to the stadium to buy tickets as there is no longer an option online even though under your customer number it would say what 'type' you are (over 65, disabled, under 16 etc) It's like they automatically assume we have no life but millions of pounds to waste on taxi's to and from the stadium! Total shambles ShakeyWiffles

2:16pm Thu 27 Sep 12

St.Yorkie says...

seventh-junction wrote:
St.Yorkie wrote:
seventh-junction wrote:
MccSaint wrote: Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned. I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them. Real shame....
I've been having the same problems it's a complete cluster f@ck. I've got 3 Everton away tickets or sale if anyone is interested at face value of course
I think you can take them back and get a refund...not like home tickets? Or is it the other way around? Well done for buying 3-spares - must be a loyal fan!
We've bought them so we can actually break into the away ticket allocation fiasco. We either sell them or bin them. Sorry state of affairs really just because we couldn't make Man City away which meant we couldn't do Arsenal and now you have to have been to two away games to get West Ham away tickets. It's the only way we can see of getting away tickets for the games we've all ear marked that are coming up Having all been season ticket holders for the League 1 and Championship seasons and going to many away games it's getting very frustrating and we are now paying even more on tickets we don't need for games that we can't make for various reasons. So does anyone want these tickets?
How do you I feel at the moment? Went to a lot of the away games in League 1 & Championship - giving my support - and it counts for diddly squat.
Still the evenings in Oldham (6-0) and Hartlepool (3-1) cannot be replaced by a Saturday at The Emirates!
[quote][p][bold]seventh-junction[/bold] wrote: [quote][p][bold]St.Yorkie[/bold] wrote: [quote][p][bold]seventh-junction[/bold] wrote: [quote][p][bold]MccSaint[/bold] wrote: Not only the web site is awful, but so is Saints customer service in general. I bought Man Utd tickets online, but the sale never went through so be warned. I tried 6 phone calls to both numbers, sometime to go through all the options to get to the end and it says there busy and hangs up on you. Three emails with no response at all from them. Real shame....[/p][/quote]I've been having the same problems it's a complete cluster f@ck. I've got 3 Everton away tickets or sale if anyone is interested at face value of course[/p][/quote]I think you can take them back and get a refund...not like home tickets? Or is it the other way around? Well done for buying 3-spares - must be a loyal fan![/p][/quote]We've bought them so we can actually break into the away ticket allocation fiasco. We either sell them or bin them. Sorry state of affairs really just because we couldn't make Man City away which meant we couldn't do Arsenal and now you have to have been to two away games to get West Ham away tickets. It's the only way we can see of getting away tickets for the games we've all ear marked that are coming up Having all been season ticket holders for the League 1 and Championship seasons and going to many away games it's getting very frustrating and we are now paying even more on tickets we don't need for games that we can't make for various reasons. So does anyone want these tickets?[/p][/quote]How do you I feel at the moment? Went to a lot of the away games in League 1 & Championship - giving my support - and it counts for diddly squat. Still the evenings in Oldham (6-0) and Hartlepool (3-1) cannot be replaced by a Saturday at The Emirates! St.Yorkie

2:16pm Thu 27 Sep 12

ShakeyWiffles says...

Dino-Saw-Us wrote:
Not sure if they are on sale yet, but any season ticket holders got 3 West Ham tickets for sale?
They went on sale Tuesday for those that had been to 2 away games and today for those that had been to 1. I don't have spares but keep trying. Then again, such a poor allocation at the moment you'll find it hard
[quote][p][bold]Dino-Saw-Us[/bold] wrote: Not sure if they are on sale yet, but any season ticket holders got 3 West Ham tickets for sale?[/p][/quote]They went on sale Tuesday for those that had been to 2 away games and today for those that had been to 1. I don't have spares but keep trying. Then again, such a poor allocation at the moment you'll find it hard ShakeyWiffles

2:22pm Thu 27 Sep 12

Block 34 says...

It's very hard to bring a friend to a game these days - as a S/T holder you used to be able to buy one but not any more, you have to buy 2 or 3, which is no good if you have friends visiting for a week & you want to bring them to one game!!
How about a new song "Sort it out Cortese"?!!
It's very hard to bring a friend to a game these days - as a S/T holder you used to be able to buy one but not any more, you have to buy 2 or 3, which is no good if you have friends visiting for a week & you want to bring them to one game!! How about a new song "Sort it out Cortese"?!! Block 34

2:28pm Thu 27 Sep 12

Strasbourg Saint says...

TEBOURBA wrote:
Another black mark NC --- and this time not from me!!
Nope! You can't take credit for this one.
[quote][p][bold]TEBOURBA[/bold] wrote: Another black mark NC --- and this time not from me!![/p][/quote]Nope! You can't take credit for this one. Strasbourg Saint

2:51pm Thu 27 Sep 12

Ih8sk8s says...

Never mind all that sort out the service so we can actually get a pint before the second half kicks off
Never mind all that sort out the service so we can actually get a pint before the second half kicks off Ih8sk8s

3:21pm Thu 27 Sep 12

warrens 76 says...

I love my city and I love my club,but Southampton has always had a shocking attitude to it's fans....this goes way back, I can even remember Kevin Keegan being refused entry to the club car park by a jobsworth attendant..

Buying ticket's you were made to feel by the decidedly consumer "unfriendly" staff they were doing you a favor...a smile and empathy definately were not on the agenda.

The clubs ticketing policy and still apparant distrust of anyone they do not know still exists even with a local Postcode..many of those games with empty seats are NOT for want of interest let me assure you..

Can you imagine trying to bring a flag similar to those at Anfield into the stadium! or letting us have a drink which you can do at practically any other stadium in more than 15 sodding minutes...we had a pint at Arsenal after number 4 went in..wife needed the toilet see.

Finally stand up for a minute and some overpreening health and safety **** is on your back...theycannot even respect our own players...
....can you imagine a steward at Portmouth calling one of their own if they ever scored, me thinks NOT..they would be celebrating with them...

The charter may be hot air but someone at the club needs to take these comments on board.
I love my city and I love my club,but Southampton has always had a shocking attitude to it's fans....this goes way back, I can even remember Kevin Keegan being refused entry to the club car park by a jobsworth attendant.. Buying ticket's you were made to feel by the decidedly consumer "unfriendly" staff they were doing you a favor...a smile and empathy definately were not on the agenda. The clubs ticketing policy and still apparant distrust of anyone they do not know still exists even with a local Postcode..many of those games with empty seats are NOT for want of interest let me assure you.. Can you imagine trying to bring a flag similar to those at Anfield into the stadium! or letting us have a drink which you can do at practically any other stadium in more than 15 sodding minutes...we had a pint at Arsenal after number 4 went in..wife needed the toilet see. Finally stand up for a minute and some overpreening health and safety **** is on your back...theycannot even respect our own players... ....can you imagine a steward at Portmouth calling one of their own if they ever scored, me thinks NOT..they would be celebrating with them... The charter may be hot air but someone at the club needs to take these comments on board. warrens 76

3:28pm Thu 27 Sep 12

Block 34 says...

I hope someone reads these posts...
maybe we will end up being able to get a drink at half time, having the milk on the counter WITH the coffee. i.e. no trips across to the back of the hall only to find no-one's bothered to replenish the empty container! And how about FOOD at LUNCHTIME games??
for Christ's sake, how hard is it????
I hope someone reads these posts... maybe we will end up being able to get a drink at half time, having the milk on the counter WITH the coffee. i.e. no trips across to the back of the hall only to find no-one's bothered to replenish the empty container! And how about FOOD at LUNCHTIME games?? for Christ's sake, how hard is it???? Block 34

3:39pm Thu 27 Sep 12

Landdo says...

I personally think N/C has got it right! the regular away supporters are being shown loyalty by the club by getting first chance to buy future away tickets in the same way should we have been matched up against man u in the next round of the league cup you can bet those 9000 that saw us play the owls would probably get priority On those tickets.... In my opinion there's nothing wrong with that
I personally think N/C has got it right! the regular away supporters are being shown loyalty by the club by getting first chance to buy future away tickets in the same way should we have been matched up against man u in the next round of the league cup you can bet those 9000 that saw us play the owls would probably get priority On those tickets.... In my opinion there's nothing wrong with that Landdo

3:42pm Thu 27 Sep 12

Strasbourg Saint says...

We all have a story, mine goes back a bit (but I've not been that impressed since the move to SMS).

When I was a ST holder in the early '80s, I was at the ticket office queuing for cup tickets before a Saturday Div 1 match against West Brom. In the queue, I bumped into a work colleague. He had forgotten his ST and, on reaching the front, simply asked for a pass to get him to his seat. The office obliged and in he went.

Two weeks later, driving through Bitterne on the way to the Dell, I realised I had left my ST at home. No matter thought I, I can get a pass from the ticket office.

So, imagine my surprise when I was refused. I explained that I had seen the same situation easily resolved a fortnight earlier but they wouldn't help. Apparently, they had just altered the policy and wouldn't budge.

I was furious and had to get a Milton Road standing ticket from someone I knew who ran a burger van and kept a few spares (no idea where he got those from).

The match was terrible. WBA stuck 11 behind the ball, we sang 'Are you Arsenal in disguise'* and it ended 0-0.

Hate jobsworths!

* Those were the days when watching ‘boring Arsenal’ was a stoic challenge.
We all have a story, mine goes back a bit (but I've not been that impressed since the move to SMS). When I was a ST holder in the early '80s, I was at the ticket office queuing for cup tickets before a Saturday Div 1 match against West Brom. In the queue, I bumped into a work colleague. He had forgotten his ST and, on reaching the front, simply asked for a pass to get him to his seat. The office obliged and in he went. Two weeks later, driving through Bitterne on the way to the Dell, I realised I had left my ST at home. No matter thought I, I can get a pass from the ticket office. So, imagine my surprise when I was refused. I explained that I had seen the same situation easily resolved a fortnight earlier but they wouldn't help. Apparently, they had just altered the policy and wouldn't budge. I was furious and had to get a Milton Road standing ticket from someone I knew who ran a burger van and kept a few spares (no idea where he got those from). The match was terrible. WBA stuck 11 behind the ball, we sang 'Are you Arsenal in disguise'* and it ended 0-0. Hate jobsworths! * Those were the days when watching ‘boring Arsenal’ was a stoic challenge. Strasbourg Saint

3:47pm Thu 27 Sep 12

Strasbourg Saint says...

Strasbourg Saint wrote:
We all have a story, mine goes back a bit (but I've not been that impressed since the move to SMS).

When I was a ST holder in the early '80s, I was at the ticket office queuing for cup tickets before a Saturday Div 1 match against West Brom. In the queue, I bumped into a work colleague. He had forgotten his ST and, on reaching the front, simply asked for a pass to get him to his seat. The office obliged and in he went.

Two weeks later, driving through Bitterne on the way to the Dell, I realised I had left my ST at home. No matter thought I, I can get a pass from the ticket office.

So, imagine my surprise when I was refused. I explained that I had seen the same situation easily resolved a fortnight earlier but they wouldn't help. Apparently, they had just altered the policy and wouldn't budge.

I was furious and had to get a Milton Road standing ticket from someone I knew who ran a burger van and kept a few spares (no idea where he got those from).

The match was terrible. WBA stuck 11 behind the ball, we sang 'Are you Arsenal in disguise'* and it ended 0-0.

Hate jobsworths!

* Those were the days when watching ‘boring Arsenal’ was a stoic challenge.
Whoops! Sorry. I inserted 'against West Brom' in the wrong place. No idea who the earlier match was against. It was the second day, when I forgot my ST, when we played boring WBA!
[quote][p][bold]Strasbourg Saint[/bold] wrote: We all have a story, mine goes back a bit (but I've not been that impressed since the move to SMS). When I was a ST holder in the early '80s, I was at the ticket office queuing for cup tickets before a Saturday Div 1 match against West Brom. In the queue, I bumped into a work colleague. He had forgotten his ST and, on reaching the front, simply asked for a pass to get him to his seat. The office obliged and in he went. Two weeks later, driving through Bitterne on the way to the Dell, I realised I had left my ST at home. No matter thought I, I can get a pass from the ticket office. So, imagine my surprise when I was refused. I explained that I had seen the same situation easily resolved a fortnight earlier but they wouldn't help. Apparently, they had just altered the policy and wouldn't budge. I was furious and had to get a Milton Road standing ticket from someone I knew who ran a burger van and kept a few spares (no idea where he got those from). The match was terrible. WBA stuck 11 behind the ball, we sang 'Are you Arsenal in disguise'* and it ended 0-0. Hate jobsworths! * Those were the days when watching ‘boring Arsenal’ was a stoic challenge.[/p][/quote]Whoops! Sorry. I inserted 'against West Brom' in the wrong place. No idea who the earlier match was against. It was the second day, when I forgot my ST, when we played boring WBA! Strasbourg Saint

3:47pm Thu 27 Sep 12

Block 34 says...

I hope someone reads these posts...
maybe we will end up being able to get a drink at half time, having the milk on the counter WITH the coffee. i.e. no trips across to the back of the hall only to find no-one's bothered to replenish the empty container! And how about FOOD at LUNCHTIME games??
for Christ's sake, how hard is it????
I hope someone reads these posts... maybe we will end up being able to get a drink at half time, having the milk on the counter WITH the coffee. i.e. no trips across to the back of the hall only to find no-one's bothered to replenish the empty container! And how about FOOD at LUNCHTIME games?? for Christ's sake, how hard is it???? Block 34

3:53pm Thu 27 Sep 12

Block 34 says...

My ticket story was the Paint Pot final at Wembley... our tickets wouldn't work on the scanner so we were directed to the ticket help booths. The opposition booths had 4 windows open & no queues. Saints had ONR ticket booth open & a Q for about 30 people infront of me. I got in 15 mins late, missed the first goal, and all the pre-amble.
I complained to the wembley official controlling the queue & he said it was up to the clubs how many people they put on as it was the club staffing the booths. Apparently some Saints tickets got lost so they canncelled them & re-issued. My re-issued ticket arrived by post 2 days after the game.

My thoughts on SFC ticket office are not printable!
My ticket story was the Paint Pot final at Wembley... our tickets wouldn't work on the scanner so we were directed to the ticket help booths. The opposition booths had 4 windows open & no queues. Saints had ONR ticket booth open & a Q for about 30 people infront of me. I got in 15 mins late, missed the first goal, and all the pre-amble. I complained to the wembley official controlling the queue & he said it was up to the clubs how many people they put on as it was the club staffing the booths. Apparently some Saints tickets got lost so they canncelled them & re-issued. My re-issued ticket arrived by post 2 days after the game. My thoughts on SFC ticket office are not printable! Block 34

3:53pm Thu 27 Sep 12

Block 34 says...

ONE!!!!
ONE!!!! Block 34

3:53pm Thu 27 Sep 12

Folkestone Saint says...

worried of n e hampshire wrote:
In the Itchen North at the bar tues night they only had one till operating so even with a pi$$ poor crowd loads of people could still not get a half time drink, not only annoying for the fans but the club are losing loads of revenue to boot, sort it out Saints.

does anyone know an e mail address for the club to complain?
I wrote to the club via e-mail about a week ago and still no reply, however when I have phoned the ticket office (in the good old days of not being in the prem) I have always had a good and freindly service, unlike yesterday when I felt I was just an annoyance to the person on the phone
[quote][p][bold]worried of n e hampshire[/bold] wrote: In the Itchen North at the bar tues night they only had one till operating so even with a pi$$ poor crowd loads of people could still not get a half time drink, not only annoying for the fans but the club are losing loads of revenue to boot, sort it out Saints. does anyone know an e mail address for the club to complain?[/p][/quote]I wrote to the club via e-mail about a week ago and still no reply, however when I have phoned the ticket office (in the good old days of not being in the prem) I have always had a good and freindly service, unlike yesterday when I felt I was just an annoyance to the person on the phone Folkestone Saint

4:06pm Thu 27 Sep 12

Tye-Dye pt2 says...

Can any else hark back to the halcyon days of the Dell? Standing in the Archers the best you could hope for at half time was a copper smacking you round the head for standing too close to the partition fence, well at least it warmed you up? Its the modern pamered way though (sigh), I love going to SMS with any of its perceived faults, and have never had a problem with the ticket office, but thats just satisfied me.
UTS!!
Can any else hark back to the halcyon days of the Dell? Standing in the Archers the best you could hope for at half time was a copper smacking you round the head for standing too close to the partition fence, well at least it warmed you up? Its the modern pamered way though (sigh), I love going to SMS with any of its perceived faults, and have never had a problem with the ticket office, but thats just satisfied me. UTS!! Tye-Dye pt2

4:06pm Thu 27 Sep 12

Tye-Dye pt2 says...

Tye-Dye pt2 wrote:
Can any else hark back to the halcyon days of the Dell? Standing in the Archers the best you could hope for at half time was a copper smacking you round the head for standing too close to the partition fence, well at least it warmed you up? Its the modern pamered way though (sigh), I love going to SMS with any of its perceived faults, and have never had a problem with the ticket office, but thats just satisfied me.
UTS!!
*pampered....'kin laptop ;)
[quote][p][bold]Tye-Dye pt2[/bold] wrote: Can any else hark back to the halcyon days of the Dell? Standing in the Archers the best you could hope for at half time was a copper smacking you round the head for standing too close to the partition fence, well at least it warmed you up? Its the modern pamered way though (sigh), I love going to SMS with any of its perceived faults, and have never had a problem with the ticket office, but thats just satisfied me. UTS!![/p][/quote]*pampered....'kin laptop ;) Tye-Dye pt2

4:14pm Thu 27 Sep 12

TEBOURBA says...

For once, setting aside performance on the pitch, satisfied customers are the life blood of any Company.
Treat customers well and they will tell their friends and promote more business, treat them badly and the reverse applies.
Seems from the comments of the majority of posters, there are a lot of unhappy customers who appear to have been taken for granted --- a cardinal sin when running any business.
NC would do well to heed this message.
For once, setting aside performance on the pitch, satisfied customers are the life blood of any Company. Treat customers well and they will tell their friends and promote more business, treat them badly and the reverse applies. Seems from the comments of the majority of posters, there are a lot of unhappy customers who appear to have been taken for granted --- a cardinal sin when running any business. NC would do well to heed this message. TEBOURBA

4:17pm Thu 27 Sep 12

Strasbourg Saint says...

TEBOURBA wrote:
For once, setting aside performance on the pitch, satisfied customers are the life blood of any Company.
Treat customers well and they will tell their friends and promote more business, treat them badly and the reverse applies.
Seems from the comments of the majority of posters, there are a lot of unhappy customers who appear to have been taken for granted --- a cardinal sin when running any business.
NC would do well to heed this message.
You tell 'in, Tebby baby!
[quote][p][bold]TEBOURBA[/bold] wrote: For once, setting aside performance on the pitch, satisfied customers are the life blood of any Company. Treat customers well and they will tell their friends and promote more business, treat them badly and the reverse applies. Seems from the comments of the majority of posters, there are a lot of unhappy customers who appear to have been taken for granted --- a cardinal sin when running any business. NC would do well to heed this message.[/p][/quote]You tell 'in, Tebby baby! Strasbourg Saint

4:18pm Thu 27 Sep 12

seventh-junction says...

Landdo wrote:
I personally think N/C has got it right! the regular away supporters are being shown loyalty by the club by getting first chance to buy future away tickets in the same way should we have been matched up against man u in the next round of the league cup you can bet those 9000 that saw us play the owls would probably get priority On those tickets.... In my opinion there's nothing wrong with that
The main problems appear to be caused by the meagre allocations we seem to be getting from clubs with decent sized capacities of say over 30,000.
We give most sides 10% of ours (3000 plus) and we don't seem to be getting the same from the other clubs.
Given the fact that we were one of the best supported away teams for the last 3 seasons surely we should be able to get more than we are getting as the demand is clearly there for most of the games.
[quote][p][bold]Landdo[/bold] wrote: I personally think N/C has got it right! the regular away supporters are being shown loyalty by the club by getting first chance to buy future away tickets in the same way should we have been matched up against man u in the next round of the league cup you can bet those 9000 that saw us play the owls would probably get priority On those tickets.... In my opinion there's nothing wrong with that[/p][/quote]The main problems appear to be caused by the meagre allocations we seem to be getting from clubs with decent sized capacities of say over 30,000. We give most sides 10% of ours (3000 plus) and we don't seem to be getting the same from the other clubs. Given the fact that we were one of the best supported away teams for the last 3 seasons surely we should be able to get more than we are getting as the demand is clearly there for most of the games. seventh-junction

4:45pm Thu 27 Sep 12

saintshorse101 says...

Strasbourg Saint wrote:
TEBOURBA wrote: Another black mark NC --- and this time not from me!!
Nope! You can't take credit for this one.
no he cant, but he cant help but have a dig at NC can he!
[quote][p][bold]Strasbourg Saint[/bold] wrote: [quote][p][bold]TEBOURBA[/bold] wrote: Another black mark NC --- and this time not from me!![/p][/quote]Nope! You can't take credit for this one.[/p][/quote]no he cant, but he cant help but have a dig at NC can he! saintshorse101

4:58pm Thu 27 Sep 12

SouthamptonLegend says...

The thing that gets me is the bar! I had a girl serve me half a pint of froth the rest beer...

wtf!
The thing that gets me is the bar! I had a girl serve me half a pint of froth the rest beer... wtf! SouthamptonLegend

5:30pm Thu 27 Sep 12

Alicesdad says...

Regardless of whoever the FSF is, a Premiership football club is in an entertainment service industry and customer care is paramount. There can be no argument with this.

The cost of catering at football matches means I never usually eat or drink there. So as long as the toilet is within easy reach I'm OK.

I did however see the Palace game last season at Palace's ground and I was impressed with their set up.

There is nothing that we shouldn't be able to equal or surpass.

On the ticket front I cannot honestly think of any scheme that is grumble proof though!! I remember the old days whe a voucher was handed out at some obscure home game and used to get cup tickets. Its how I got my '76 cup final ticket. That caused no end of grumbles from people back then. Nothing was ever perfect.

The systems should be more sophisticated now with all the technology available but I doubt we will ever please everyone. There will always be people who couldn't get a ticket for some reason or other.

I would like to think that this would be a timely thorn in the corporate paw and lead to a review of the matchday services package. They would ythen take feedback from mathcday attendees to monitor progress.

It's not rocket science.


(Good to see that a certain boring poster wrote a short post for a change. Even then he had a jab at NC but missed the point completely).
Try to be even shorter next time. If you leave out the bragging about your vast intellect, knowledge and experience there really isn't much left is there?
Regardless of whoever the FSF is, a Premiership football club is in an entertainment service industry and customer care is paramount. There can be no argument with this. The cost of catering at football matches means I never usually eat or drink there. So as long as the toilet is within easy reach I'm OK. I did however see the Palace game last season at Palace's ground and I was impressed with their set up. There is nothing that we shouldn't be able to equal or surpass. On the ticket front I cannot honestly think of any scheme that is grumble proof though!! I remember the old days whe a voucher was handed out at some obscure home game and used to get cup tickets. Its how I got my '76 cup final ticket. That caused no end of grumbles from people back then. Nothing was ever perfect. The systems should be more sophisticated now with all the technology available but I doubt we will ever please everyone. There will always be people who couldn't get a ticket for some reason or other. I would like to think that this would be a timely thorn in the corporate paw and lead to a review of the matchday services package. They would ythen take feedback from mathcday attendees to monitor progress. It's not rocket science. (Good to see that a certain boring poster wrote a short post for a change. Even then he had a jab at NC but missed the point completely). Try to be even shorter next time. If you leave out the bragging about your vast intellect, knowledge and experience there really isn't much left is there? Alicesdad

5:36pm Thu 27 Sep 12

Norwegian Saint says...

If you want a drink or pie at half-time you have to leave 5mins early!
I went to get a beer and had just enough time to down it... problem was the serving numpties behind the bar we're opening bottles and pouring for us fans... just give us the darn bottle!
Also I agree with earlier post regarding the £1.50 per ticket fee... terrible!
If you want a drink or pie at half-time you have to leave 5mins early! I went to get a beer and had just enough time to down it... problem was the serving numpties behind the bar we're opening bottles and pouring for us fans... just give us the darn bottle! Also I agree with earlier post regarding the £1.50 per ticket fee... terrible! Norwegian Saint

6:00pm Thu 27 Sep 12

Crossley Place Saint says...

A booking fee to buy tickets online!! Buying tickets saves the club money as they can employ fewer people to staff the phones!!

A charge to park a car at the ground for a few minutes to pick up tickets!!

At least the ticket hotline is an ordinary 02381 phone line, not a premium rate 0870 number. This seems to be the only trick that Mr Cortese has missed to gouge the supporters for yet more relatively small, but intensely annoying, amounts of money. (I hope he doesn't read this!!)
A booking fee to buy tickets online!! Buying tickets saves the club money as they can employ fewer people to staff the phones!! A charge to park a car at the ground for a few minutes to pick up tickets!! At least the ticket hotline is an ordinary 02381 phone line, not a premium rate 0870 number. This seems to be the only trick that Mr Cortese has missed to gouge the supporters for yet more relatively small, but intensely annoying, amounts of money. (I hope he doesn't read this!!) Crossley Place Saint

7:31pm Thu 27 Sep 12

ottostrasser says...

Excellent something to moan about !
The club should be run by a commitee of fans then everything would alright.
Lets burn our season tickets we might even get our photo in the echo,
Excellent something to moan about ! The club should be run by a commitee of fans then everything would alright. Lets burn our season tickets we might even get our photo in the echo, ottostrasser

7:40pm Thu 27 Sep 12

ottostrasser says...

Please note that the Football Supporters Federation are of no importance just a bunch of self important nobodies. They have no powers.
Just a collection of the worst bed wetting moaners from clubs around the country.
Please note that the Football Supporters Federation are of no importance just a bunch of self important nobodies. They have no powers. Just a collection of the worst bed wetting moaners from clubs around the country. ottostrasser

2:21am Fri 28 Sep 12

Tirau Dan says...

I am more than happy that our chairman is in total control of the club but would like the club to be more interactive with a fans forum and at least one maybe two Chairman's radio or video forums answering email questions pre-submitted and show the interview on the player.

Nicola Cortese though preferring not to be in the limelight has a lot of fans who would dearly like him to say a few words now and then. Not for the impatient, incessant negative dissenters but for himself and for those who truly appreciate and support his hard work and dedication.

As for the website: It's style like a gaming site targetted at young people. It lacks the font and background colours of a communications site and it's menus are a tangled mess. I doesn't even advertise it's sponsors well.

Staff wise; I believe they are fine. At least I've had timely helpful replies re on-line services. Including personal emails from hods on match days. They were most helpful.

Would supporters want a help desk with a free call number if it ate into the budget for airfares for the first team or for sound systems or stadium improvements?

Keep up the great work Saints... I really don't care about supporters foundations or charters - they don't represent the majority of Saints Fans
I am more than happy that our chairman is in total control of the club but would like the club to be more interactive with a fans forum and at least one maybe two Chairman's radio or video forums answering email questions pre-submitted and show the interview on the player. Nicola Cortese though preferring not to be in the limelight has a lot of fans who would dearly like him to say a few words now and then. Not for the impatient, incessant negative dissenters but for himself and for those who truly appreciate and support his hard work and dedication. As for the website: It's style like a gaming site targetted at young people. It lacks the font and background colours of a communications site and it's menus are a tangled mess. I doesn't even advertise it's sponsors well. Staff wise; I believe they are fine. At least I've had timely helpful replies re on-line services. Including personal emails from hods on match days. They were most helpful. Would supporters want a help desk with a free call number if it ate into the budget for airfares for the first team or for sound systems or stadium improvements? Keep up the great work Saints... I really don't care about supporters foundations or charters - they don't represent the majority of Saints Fans Tirau Dan

6:57am Fri 28 Sep 12

ButtyIoWSaint says...

After reading this, & nodding my head in agreement for most of what is being said, I looked on the OS and found an Email address to complain too regarding the Website and Saints Player:

Problems accessing this website or our subscription video service, Saints Player including problems with passwords, subscription payment issues and technical issues should be sent to customerservices@per
formgroup.com.

Form an orderly queue, Dont crash the server folks :)
After reading this, & nodding my head in agreement for most of what is being said, I looked on the OS and found an Email address to complain too regarding the Website and Saints Player: Problems accessing this website or our subscription video service, Saints Player including problems with passwords, subscription payment issues and technical issues should be sent to customerservices@per formgroup.com. Form an orderly queue, Dont crash the server folks :) ButtyIoWSaint

7:08am Fri 28 Sep 12

ButtyIoWSaint says...

Looks like Performgroup has the monopoly on providing Websites and Player at mostclubs in England and others around the world Still has the mighty Saints as a Football league club though, (that says it all, can't even update there own bloody Site)


http://www.performgr
oup.co.uk/FootballCa
seStudies
Looks like Performgroup has the monopoly on providing Websites and Player at mostclubs in England and others around the world Still has the mighty Saints as a Football league club though, (that says it all, can't even update there own bloody Site) http://www.performgr oup.co.uk/FootballCa seStudies ButtyIoWSaint

8:25am Fri 28 Sep 12

puppy saint says...

http://www.fsf.org.u
k

Might be worthwhile some of you looking at this before making comments.

The customer service was poor in L1 so it's beyond poor in the Premier as nothing has changed for the concourse dwellers. I've emailed the club on several issues and they have failed to reply apart from once. I'm starting to view NC in a different light.
http://www.fsf.org.u k Might be worthwhile some of you looking at this before making comments. The customer service was poor in L1 so it's beyond poor in the Premier as nothing has changed for the concourse dwellers. I've emailed the club on several issues and they have failed to reply apart from once. I'm starting to view NC in a different light. puppy saint

10:00am Fri 28 Sep 12

seventh-junction says...

Still ot 3 Everton tickets for sale if anyones interested.
We are prepared to let them go cheap.
So if any Saints fans out their want to make me an offer then please do.
I'd rather they got used and saved someone else a bit of cash than bin them.
I am prepared to drop them off or meet someone within a 5 mile radius of Woolston if it helps.
Gentlemen ( or Ladies) start your bidding!!!”
Still ot 3 Everton tickets for sale if anyones interested. We are prepared to let them go cheap. So if any Saints fans out their want to make me an offer then please do. I'd rather they got used and saved someone else a bit of cash than bin them. I am prepared to drop them off or meet someone within a 5 mile radius of Woolston if it helps. Gentlemen ( or Ladies) start your bidding!!!” seventh-junction

10:48am Fri 28 Sep 12

once a saint says...

Given the way NC treats the staff I am not surprised that there is no customer service charter. With staff motivation being so low it is no wonder that fans are treated with contempt as well. NC needs a kick up the backside and must realise that if fans are continuosly treated the way they have been then they will start to vote with their feet. Let's get the feel good factor back and NC start treating the fans with the respect that they deserve, after all you are only the guardian of the club and whether you like it or not the club is and always will be bigger than you.
Given the way NC treats the staff I am not surprised that there is no customer service charter. With staff motivation being so low it is no wonder that fans are treated with contempt as well. NC needs a kick up the backside and must realise that if fans are continuosly treated the way they have been then they will start to vote with their feet. Let's get the feel good factor back and NC start treating the fans with the respect that they deserve, after all you are only the guardian of the club and whether you like it or not the club is and always will be bigger than you. once a saint

5:22pm Fri 28 Sep 12

City Saint says...

Ih8sk8s wrote:
Never mind all that sort out the service so we can actually get a pint before the second half kicks off
spot on.

my biggest complaint is that you can't see the first 45 minutes, and then queue up and get a drink before the second half kicks off. The number of times this season that we've still been queueing when the whistle blows to start the second half is depressing.

The staff behind the counter don't seem to care much either, they shuffle around like sleepy zombies.

"Saaaaaiiintssss Aaaaaale you saaaaaay? ooooohhhhh kaaaayyyyy"

not premier league standard!
[quote][p][bold]Ih8sk8s[/bold] wrote: Never mind all that sort out the service so we can actually get a pint before the second half kicks off[/p][/quote]spot on. my biggest complaint is that you can't see the first 45 minutes, and then queue up and get a drink before the second half kicks off. The number of times this season that we've still been queueing when the whistle blows to start the second half is depressing. The staff behind the counter don't seem to care much either, they shuffle around like sleepy zombies. "Saaaaaiiintssss Aaaaaale you saaaaaay? ooooohhhhh kaaaayyyyy" not premier league standard! City Saint

2:39pm Mon 1 Oct 12

CB FRY LIVES says...

I use to use the web site a lot but since we got back in the premiership t6he site is useless.NC might think that he is a big hot shot businessman but both he and the club are both losing touch with the working class man in the street supporter.it is not just about corporate hospitality and big business.message to NC get out and about and start relating to the die hard supporters.
I use to use the web site a lot but since we got back in the premiership t6he site is useless.NC might think that he is a big hot shot businessman but both he and the club are both losing touch with the working class man in the street supporter.it is not just about corporate hospitality and big business.message to NC get out and about and start relating to the die hard supporters. CB FRY LIVES

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