Frequently asked questions
If you have a query please read the questions and answers below as hopefully you will find what you are looking for. If not, please call us on 0800 7314 900 or 0845 7078 150.
Q: I would like to sign up to Home Delivery what do I need to do?
A: Just fill in the form here and if we cover your area we will contact you to arrange & confirm a start date. If we do not cover your area we will contact you with details of other available agents.
Q: What are the benefits of Home Delivery?
A: When you sign up to our Home Delivery service you will receive a starter pack through the post, which will give you all the information you need about Home delivery. There will be no charge to have the paper delivered – you only pay for the newspapers. In addition as a Home Delivered Customer if you pay your bill by direct debit you will receive the paper at a reduced cost of £2.23 per paper week (Monday to Saturday), saving nearly £33 per year.
Q: What time can I expect my delivery
A: We aim to deliver your Echo to your door by 5.30pm each day.
Q: How do I pay?
A: You can pay by Monthly invoice, Direct Debit or over the phone by Credit / Debit card. Full details are available here.
Q: What do I do if I need to stop my papers at any time?
A: Simply fill in the form here and we’ll stop the papers for you. Alternatively ring us on 0800 7314 900 or 0845 7078 150 with your holiday dates and Customer Account Number and we can stop your papers while you are away (Two days notice required).
Q: What should I do if I miss a delivery?
A: If for some reason your paper is not delivered please report this to us by either filling in the form here or calling us on 0800 7314 900 or 0845 7078 150. We will make sure your account is credited and take the appropriate steps to make sure it doesn’t happen again.