I know they have a monopoly, but their attitude to passengers is appalling. If buses don’t turn up or are late, is it too much to expect that we should receive some sort of explanation, if not an apology from the driver?
Regular passengers tell me they never get a reply if they write in to Blue Star and suggested I write to you.
Everyone knows that the traffic is bad
Drivers off sick, passengers mad
Running a bus service can’t be a breeze
But here are some tips if you’re eager to please.
Delays are inevitable, this is a fact
Traffic lights fail and roads are jam-packed
All we would ask is a word to explain
Then grumbling passengers might feel less pain
Standing at wet bus stops makes our blood boil
Knowing again we’ll be late for our toil
We’ll work the extra to make up lost hours
But knowing the reason would brighten the showers
So may we suggest that just like British Rail You make some announcements so we don’t wail
If not, then just like our pizza delivery
Perhaps you could help out by making our journey free?
CAROL PLUNKETT, Rownhams.