LAST Saturday one of my back tyres went down though not completely. I arrived at the local garage and endeavoured to pump it up. I am not good at doing this.

A young man called Michael stopped and offered his help. I find this unusual today.

He found the jack and was going to take the wheel off to replace it with the spare.

Unfortunately he could not undo the nuts as the correct tool was missing. I then had to call a rescue company to help me.

Again the young man was very helpful and polite. After a short while I was on my way, not forgetting the lady who took my rescue plea over the mobile phone.

What a pleasant change to find this service.

MARY ARBERY, Hythe, Southampton.