A HAMPSHIRE business communications provider, has secured a £30m finance package from HSBC to help fund an expansion programme.

The five-year funding deal will enable Onecom, based at Whitley, to invest heavily in customer experience, systems and teams, in line with its strategy of achieving significant growth in that time frame.

Initial projects include upgrades to the company’s IT systems to scale them for future growth, increased use of AI to support customer service teams in delivering excellence in call quality, and an increase in resource at a local and regional level.

The funding also strengthens Onecom’s ability to maximise the opportunities presented by consolidation in the mobile and fixed line marketplaces.

Ben Dowd, Onecom CEO, said: “This funding from HSBC UK recognises Onecom’s huge potential for significant growth, building on our position as the UK’s leader in business to business communications technology for the UK SME.

“Onecom’s success to date is built on strong partnerships with global brands, outstanding customer relationships and the agility to expand through acquisition while nurturing and growing our established customer base.”

As well as its HQ in in Whiteley, Onecome, which is the UK’s largest independent business telecoms provider, has 10 regional offices, including Cardiff, Belfast, Southampton, Plymouth, Leeds, Telford, Norwich and Brighton.

The company currently manages nearly 100,000 business customers.