GET this wrong in business and you lose out big time.

Get it right and you’ll be in the running for the prestigious RSM Tenon Customer Service gong.

Since the customer is always right, the winner must demonstrate genuine and innovative focus on customer service and care.

The award is tailor-made for businesses who can show judges excellence in this field.

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They are looking for customer service objectives and strategy, business performance, customer care, staff development plans and how this has driven business growth.

RSM Tenon, is the 7th largest accountancy firm in the UK. It has built its national client base through excellent service and was last year voted National Firm of the Year at the British Accountancy Awards.

Last year Hi-Tech Moulding won the Customer Services award for going the extra mile.

The Waterlooville-based firm, a manufacturing company dealing with specialist designs and injection-moulded products, was recognised for its client-focused approach, which the firm believes delivered it between 18 and 20 per cent in the last two financial years.

Award judge, RSM Tenon’s office managing partner John Taylor, said: “The breadth and depth of this year’s entries proves that businesses in our region are very clear on the need to maximise every element of their interaction with the customers to sustain that competitive edge.

“That the region has continued to buck the wider economic trend in the UK will in part be as a result of the sustained high-quality focus on customers and their needs.”


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Churchill Retirement Living is an award winning privately owned and family run British company which specialises in developing attractive, purpose-built one and two bedroom apartments for the active retired age group.

Recent successes include Most Outstanding Retirement Operator, Best Medium Housebuilder, and a Sunday Times Top 100 position for Best Company to work for.

With a clear focus on customer service, Churchill Retirement Living’s primary objective is to become the market leading retirement housebuilder, earning its title not necessarily as the largest provider but the best.

Churchill is a successful company recognised for quality of product, lifestyle offerings and customer service, which is it says is achieved by ensuring its customers come first.


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ESTABLISHED in 2004, Vanilla Catering and Events has grown to become one of the south coast’s leading wedding and corporate banqueting caterers.

That growth has come as a result of blending big company best practices with exceptional levels of customer service and attention to detail in a small company setting.

With a state-of-the-art production kitchen and bright, modern offices, located in Swanwick overlooking the River Hamble, clients get to discuss their needs and taste their food choices in a comfortable and inviting setting.

Now operating in over sixty venues, Vanilla brings experience, professionalism, and great food to every event.


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VIEWING things differently at the top of Britain’s best viewing tower is what the customer can expect.

They can discover one of the most fascinating sea and landscapes, spanning 23 miles and over 1700 years of history.

Secrets within the view can be explored with the new i-VIEW interactive interpretation – including Nelson’s Victory and the famous Mary Rose wreck site.

And then they can venture across the amazing glass Sky Walk, with virtually nothing between them and the waves 100 metres below – or they can head up to the “Sky Deck” to feel the energising sea breeze in your hair.

Then they can relax with coffee and stunning views at Café in the Clouds or just as well tuck into lunch at the Waterfront Café.


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THE Peter Cooper Volkswagen Group celebrated its 30th year of trading by delivering a number of key highlights.

The group, which has dealerships in Southampton, Hedge End, Portsmouth and Chichester, said it understands the importance of making its customers feel at home, providing pastries, plus hot and cold refreshments.

The company has also introduced iPads for customers to help with information on cars.

But the firm says it also trains its staff to deliver excellent customer service and motivating them with incentive and rewards.

Last year the firm achieved 100 per cent score in its annual Vehicle Quality Management Audit – a score only matched by two other dealerships in the UK.