SOUTHAMPTON residents are, on average, less happy with their GP surgery than they were last year, new figures have revealed.

Overall patient satisfaction levels for surgeries across the city have seen a small drop since 2018, a new survey has found.

And, overall, the city remains below the national average when it comes to how happy patients are about their GPs.

But while overall happiness levels dropped to 77 per cent for the city, below the national average of 83 per cent, there were some individual successes.

Lordshill Health Centre remained the city’s most well-liked surgery, with a patient satisfaction rating of 95 per cent – the same as last year.

They were joint with Hill Lane Surgery, which also retained its 95 per cent rating.

Meanwhile, Stoneham Lane Surgery saw its satisfaction rating jump from 81 per cent to 93 per cent.

At the other end, Bath Lodge Practice, in Bitterne, continued to struggle, dropping from 57 per cent last year to 51 per cent this year, as did Chessel Practice, in Sholing, which went from 57 per cent to 51 per cent.

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It comes as the two practices put forward plans, set to be discussed this month, to merge – a move which could affect 10,328 registered patients at Bath Lodge.

A spokesperson for NHS Southampton City Clinical Commissioning Group (CCG) said: “We are committed to ensuring services in Southampton are as good as they can be.

“We are pleased to see there has been some improvement on last year on almost all of the questions for Southampton GP practices. “

Councillor Dave Shields, Southampton’s City Council Cabinet Member for Healthier and Safer City, added that while the overall figure was a “concern”, he praised the practices which showed improvement.

Outside of Southampton, residents in the region of the NHS West Hampshire CCG, which covers areas such as Eastleigh, Totton and Romsey, were, overall, the happiest with their GP Surgeries.

The average overall satisfaction for GPs in the area was 87 per cent, with the New Forest Medical Group, at Brockenhurst, and Alma Road Surgery, in Romsey, finishing top with a 96 per cent rating.

Dr Sarah Schofield, Chairman of NHS West Hampshire CCG, said: "We are delighted that 87 per cent of our residents have rated their GP practices as Good or Very Good.

“This is above the national average and we will continue to work with our Primary Care Networks to share best practice across West Hampshire.”

Eastleigh MP, Mims Davies, praised the CCG’s efforts.

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She said: “Its really good news West Hampshire CCG is rated above the national average for GP satisfaction ratings.”

The residents least happy with their GPs overall however were those in the area of the Fareham and Gosport CCG.

The average overall satisfaction for surgeries in the area was 75 per cent – below Southampton and the national average.

Fareham MP Suella Braverman described the result as “disappointing” but praised the work of staff at surgeries in the area.

Dr David Chilvers, clinical chair of the NHS Fareham and Gosport CCG, said recruitment issues were to blame at some surgeries.

He added: “GP practices continue to work collaboratively in networks to pool skills and resources. This will help provide better access to appointments.”

The results were published as part of NHS England’s annual GP Patient Survey, conducted by Ipsos Mori, in which more than 760,000 took part.