A NEW Forest rest home that made false safety records has been told it needs to improve.

Chestnut Court Care Home, a residential care home which provides accommodation and personal care to 17 people in New Milton, was told it required improvement in its most recent CQC report, publish on May 5.

It was told it require the improvement in three out of five categories used to measure performance.

The categories “safe”, “effective” and “well led” were all given the damning grade.

Daily Echo:

Inspectors found that checks relating to the safety of water temperatures, had not been completed appropriately or contemporaneously, but the records relating to these had been falsified in order to make it appear that proper procedures were being followed.

Inspectors had similar concerns regarding recording of checks made on the call bell system, pressure mats and infra-red sensors which enable people to either call for assistance or detect movements so that staff can provide support.

The report said: “The registered manager had fabricated a range of records relating to health and safety checks in order to make it appear that proper procedures were being followed when in fact they were not.

“We discussed our findings with the registered manager who acknowledged that this had been the case and had been due to pressures within the service and the lack of maintenance staff.”

It was also reported that there were concerns around infection control at the home, as in some of the communal toilets flooring had lifted at the sides of the room leaving hard to clean areas.

In doorways inspectors also saw a build-up of soiling on floors.

One freezer had a spillage of food which had not been cleaned and cupboard doors and work surfaces were sticky to touch.

Inspectors saw that records had been retained of supervision meetings, but found these did not provide assurances that the supervision provided had been designed to provide staff with an opportunity to raise concerns.

The Daily Echo contacted Chestnut Court for a comment but they did not respond.