Paulton Park season ticket statement in full

Firstly, we would like to thank our Season Ticket Holders for their patience and understanding throughout July and August. We know it has not been a normal summer for many of you and it may not have been possible for you to visit the park as often as you would have liked.

After closely reviewing the figures for Season Ticket Holder visits over the last two months we have been disappointed to see many Season Ticket Holders misusing the pre-booking system and not using our freely available cancellation portal if they are not visiting. We have still been seeing a no-show rate of over 30%, with some individuals pre-booking over 30 tickets and only visiting 4 to 5 times.

To address this, and to provide the fairest solution for all our Season Ticket Holders, we are now introducing a £1 charge per guest for Season Ticket Holders to book their spaces. We had really hoped we would not need to do this but now feel there is no option. All proceeds from this charge will be donated to our charity partner, Southampton Children’s Hospital Charity, who enhance the support, care and treatment of patients at Southampton Children’s Hospital.

This non-refundable charge will come into place from tomorrow morning (Friday 28th August) and will be required to be made for each Season Ticket Holder attending.

If we continue to see unfair use of the system after this change we will limit season ticket holders to one booking per week, again this is something which we do not want to do and we hope the changes being made at this time will be enough. All season ticket holders are still able to visit any day we are open after 2pm without a booking.

We apologise to Season Ticket Holders who have been responsibly using the system, however we have been forced to find a way to curb the significant amount of over booking we are seeing – and provide the fairest system for everyone to use, so you can all enjoy a day out to Paultons.

Thank you in advance for your understanding, assistance and ongoing support.