Water is vital to our daily lives, especially now during this second COVID-19 lockdown and we want our customers to know that we are working hard to maintain our essential services, and to support those who need it in these challenging times.

Southern Water is a 24/7 operation and many of our teams have been given key worker status.

We're supporting them, and their families, while they work to maintain our essential services.

To keep customers and our employees safe, home visits will be by appointment only (except in emergencies) and will be carried out following COVID-19 guidance and hygiene rules.

We've also written to our customers across the region in Hampshire, the Isle of Wight, Sussex and in Kent.

The full letter and helpful links and contacts are on our website here: https://www.southernwater.co.uk/covid-19-a-letter-to-our-customers

To help customers who are worried about their finances we've raised the income threshold for receiving a discounted bill until the end of March 2021.

I would urge any customer worried about their bill to get in touch with us, by visiting southernwater.co.uk/contact-us and select ‘Apply for help paying your bill', chat to us online through Live Chat, or call us free on 0330 303 0270 (8am to 7pm, Monday to Friday). Find out more here: southernwater.co.uk/account/help-paying-your-bill.

Customers can also help our network maintenance teams to work as safely as possible by staying at a careful distance.

Together, we can make sure we're looking after those who need us most and keep our essential services running. For any further questions about our work customers can call us on 0330 303 0368.

Ian McAulay

Chief Executive Officer