I UNDERSTAND why businesses, particularly small ones, now need to re-evaluate their structure etc, but do they really not have the capacity to incorporate a 'slot' for some employees to answer phones?

They could interchange with those on computer, and it would be a good training ground for new starts communication skills etc.

The old factory assembly lines have been replaced by computer assembly lines; many employees not being required nor trained to use their initiative, judgement, or take responsibility, and, as I've read, not always treated well.

Delivery drivers being tracked throughout the day with no breaks - which is illegal.

Not much of a future for some, is it?

Automated phone systems which direct the caller to a website, many of which are not 'fit for purpose'.

Whose convenience is it all for?

It's completely unrealistic to assume that everyone owns some type of computer device - there will always be people of all ages and abilities who don't, for many reasons.

Many of whom are being left to 'drop off the edge' of society.

I worked through all the major changes in technology, with all its 'pro's and con's', from the late 1960s onwards, then didn't use a computer for many years.

I now have a computer which I paid for - for my personal use, in my own home.

I also have a mobile phone.

I don't live my life through either, and no-one has the right to coerce me into using them unless I wish to do so.

We are not a dictator state - are we? …

Computers have been a lifeline during the pandemic but the need for physical human contact has also been highlighted, and Mental Health is now a particular concern.

Many people have had to 're-evaluate' their whole lives, so need some stability and peace of mind at this time.

With the continued emphasis on the 'economy', surely those in business, particularly large ones, can produce a viable solution to this problem that can help everyone in our society.

After all, we are all dependent on one and other at the end of the day, aren't we ?

I remember when those who were confined to a wheelchair were denied access to many establishments - left on the 'edge of society' - not even able to treat themselves to a cup of coffee.

Thank goodness things have changed for the better.

Many things in life can be a real asset, when applied with wisdom and integrity.

Stephen Hawking was a prime example of someone who was lifted from his isolation due to computer technology, which enabled him to communicate.

Ironically, we now have people who are being isolated because of it.

It's discrimination, which is also illegal, isn't it ?

Our society has become too dependent on computer technology, despite regular reports of hacking, fraud and the darker side of the net.

Not forgetting the hacking into a major bank some time ago - with disastrous consequences.

It puts me in mind of the spider who, having spun its web, waits patiently, often unseen - until something becomes embroiled in it

Sue Pope

Southampton