Like many Echo readers, I sympathise with Pam and others who have been denied their doorstep milk by Muller (Milk and More).

There was no customer consultation and I understand that Milk and More milkmen and women were not in favour of this change to on-line only either.

So, exactly who benefits from this change except Muller?

What happened to the old adage that "the customer is always right"?

There will be hundreds of people, usually older and without computers, disadvantaged by the unnecessary and discriminatory action Muller has taken.

My neighbour spoke to me recently about her mother's unhappiness with the new system and my own mother, who has no computer and walks with a frame so can't easily buy her milk from a shop, is extremely upset.

I had no wish myself to change to the on-line system and did so reluctantly, as wishing to continue having pasturised milk in glass bottles rather than homogenised milk in plastic bottles from the supermarket.

The good news is that there are plans to set up a milk "refillery" at Bitterne Park Triangle and, as soon as this happens, I will close my Milk and More account and use the "refillery".

But this is not a solution for elderly and housebound people or those who live in other parts of the city.

Many thanks to the Echo for covering this matter.

Lindsi Bluemel