AN INTERNET provider based in Hampshire has said it will freeze prices in 2022, despite price hikes across much of the industry.

Fareham-based Giganet has renewed its price promise, guaranteeing that customers will pay the same monthly charge for the lifetime of their contracts.

Many internet service providers (ISPs) have imposed price hikes of up to 3.9 per cent on top of the consumer prices index (CPI) rate of inflation – adding up to rises of up to 9.3 per cent.

Some customers who are under contract have no choice but to pay up or part with an exit fee in the hope of finding a more attractive deal.

Rob Baynes, chief customer officer at Giganet, said: “Giganet will always deliver full fibre honestly, and a huge part of that is our price promise to customers.

“Having flexible and reliable broadband services is more important than ever, and we’re proud to deliver just that, having just achieved a five-star Trustpilot rating.

“The past couple of years have been turbulent for the industry and people are increasingly being hit with rising costs.

“We want to reassure customers that we aren’t going anywhere, and they won’t be seeing any price increase from us in 2022,” he added.

The move follows the acceleration of the company’s plans to deliver full fibre connectivity across multiple platforms following a £250million funding injection from new owner Fern Trading limited.

The investment means Giganet will be able to offer full-fibre broadband across the UK as the company increases its offer on CityFibre and Openreach fibre and continues building its own network.

Chief executive Jarlath Finnegan said: “Giganet is reaching more customers than ever before and we’re due to start offering hyper-fast full fibre broadband services to over 65,000 new homes across England by next month alone.

“Following on from our significant investment last year, Giganet is entering a phase of exponential growth and is on track to becoming the best ISP in the UK, delivering full fibre honestly.”

Giganet currently reaches more than seven million premises.

It announced last year that it was creating 200 jobs after the takeover by Fern Trading.