A SOUTHAMPTON man has been left "frustrated" after struggling to get his garden waste bins collected for more than two months.

Aran Catozzi from Woolston is demanding Southampton City Council take responsibility and refund him £25 for his bin.

The 54-year-old father of two bought a garden waste bin in early September but has not had a collection since then.

Aran's fee covers the bin and half a year of collection. Despite calling the council's bin and waste service helpline his rubbish remains in place.

READ MORE: Southampton residents can share views on rubbish and recycling changes

He said: "It's not been picked up at all. It's meant to be collected every other week on Monday but it has never been collected.

"I wanted to get the garden done before October. Cut the bushes and the grass but I haven't been able to do it because the bin would overflow.

"Now it's too wet to cut the grass and my bin is still full. It's just slush at the bottom of that bin. It's just composting at this point. 

"It's so infuriating. Not acceptable at all. I'm a manager and I know customer service. I would never ignore a customer when there is an issue.

"It's so poor to not own up to your mistake. I just want someone to solve this and own up to it. 

"I call every week and tried to escalate it. I asked for a refund but was told that's just not something they do. 

"I am paying for a service I am not receiving. I'm just stuck between a rock and a hard place."

Aran has lived in the property for four years and said he has not had an issue with the other bins during that time.

A Southampton City Council spokesperson told the Daily Echo: "We received one report of a missed garden waste bin collection at this address in September.

"Our waste crews reported the bin as not being left out kerbside for collection.

"In this instance, we would not return until the next scheduled calendar collection date in line with T&Cs of the subscription service."

The council urged people to check their collection days at southampton.gov.uk

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