A care home told to improve by the CQC for the second year in a row has said it is “disappointed” with the outcome of its latest inspection.

Rosewood Care Home in Woolston was rated ‘requires improvement’ over the way legionella risks are managed.

This is the second time the care home on Swift Road has been given this rating following a previous inspection in August last year.

The manager of the home, which looks after 32 residents, said she is disappointed with the CQC's findings as "significant improvements" were made.

READ MORE: Requires improvement CQC report 'a grey smear' says care home

Inspectors found some aspects of the setting were “not always safe” and there was “limited assurance about safety” which created an “increased risk that people could be harmed”.

While some of the recommended actions to manage the risks of legionella were taken, the care home still failed to demonstrate robust monitoring of the disease, inspectors found.

The report said: “The risk assessment had not been updated when actions had been completed. We raised this with the registered manager who updated some of the actions on the risk assessment and sent it to us.

“There were no dates of when the actions had been completed and some actions had been recorded as 'still to be implemented' or not actioned at all within given timeframes; a year after the risk assessment was carried out.”

Flush checks, which are used to check for legionella and minimise the risks of the bacteria building up in the water, were not carried out every week even though they were required in risk assessments.

The report said inspectors found water had been recorded at scalding temperatures.

The issue was raised with the deputy manager and was resolved on the day of the inspection.

Inspectors were not assured "scalding risks had been effectively monitored and mitigated", the report concluded.

Residents and their relatives gave good feedback on the level of care provided and the CQC found the setting promoted "an open, empowering and inclusive culture".

Manager Nicole Summers said she is “disappointed with the outcome from the inspection as we have made significant improvements throughout the home and in particular in relation to Legionella”.

She said extensive work had been carried out to upgrade outlets and provide staff training.

She added the latest risk assessment in August showed there had been no outstanding work needed, and that a designated team member had been assigned to do weekly flushes.

A more robust system has been put in place which includes a checklist to ensure staff have the knowledge and skills needed to provide the best care.

In regards to the feedback from relatives, Ms Summers added: “I was extremely happy with the main content of the report which shows what an excellent service we provide.”