Customers will have the chance to meet Southern Water teams in person in Southampton this month to discuss local issues and investment plans.

Colleagues from across the business, including directors, will be on hand to answer customers’ questions, listen to their concerns, and cover topics such as improvements to resilience of water supplies in the area.

Visitors to West Totton Community Centre on Thursday 21 March, between 11am and 7pm, can also hear updates on other activities including: 

  • Investments we’re making at our Millbrook and Woolston wastewater treatment works 
  • The nature-based solutions we’re introducing in your area to reduce the use of storm overflows 
  • Help with your bills and financial support available if you’re struggling to pay 
  • What’s being done to prevent blockages, pollutions, and flooding in your area 
  • How we’re working with partners to fix local illegal connections that have caused pollutions 
  • Our draft business plan which outlines our investment plans for 2025-30 
  • Our extensive community and schools' education programme 

Katy Taylor, Chief Customer Officer at Southern Water said: “Our aim is to keep our customers informed and up to date with our activities in the area. We know there is room for improvement, and we are absolutely committed to meeting our customers’ expectations.  

“We want to understand our customers’ concerns and take action to tackle them. We are here to listen and be transparent.”

“We are really stepping up our efforts in the local area and are keen to work closer with our stakeholders. However, we cannot achieve the change we need alone and are excited to work with partners to deliver the change our customers want and deserve.”