Why do some doctors' surgeries make it so hard or difficult for patients to request anything, unlike years ago when you could just turn up without an appointment?
Seeing a doctor when you're ill is a bonus these days.
I've just rung my surgery three times today at different times, with two hours between each call.
I was number 30 in the queue on every call.
Is this a ploy to get you to hang up?
For the first couple of minutes on the phone, they rattle off what you can't do or request, diverting you to online consultations, etc.
Not everyone is computer-savvy.
What or why has the culture within doctors' surgeries changed from times gone by?
Surely you can't keep blaming Covid?
It seems doctors' surgeries rely on computer inputs.
My request is for a repeat prescription, which I'm unable to renew until the end of October.
However, from October 20 to November 25 I am away, thus I may not have my prescribed tablets whilst I am away.
Oh well, I'll try and hang on.
P.S. I have tried to reorder online, but the system won't allow the request.
There is no section on the website with such a link.
Peter Fallon
Southampton
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