SAINTS have provided an update to fans on steps taken ahead of West Ham this Saturday, following the turnstile drama that saw many supporters in lengthy queues beyond kick-off against Manchester United.

The update says that the club have undertaken an investigation into the causes and found a key mechanical failure in the turnstile system, which they say wasn’t found during pre-season testing.

The issue, which was caused by the failure of a small component part, has now been rectified, while further measures have been put in place including training for stewards and extra signage to advise fans once inside.

As well as issues getting in, supporters also experienced lengthy queues for concourse kiosks due to it being so busy – on which the club adds that they are working with their catering partner to resolve staffing issues.

The statement includes a list of information for supporters attending the match:

- When scanning your Season Ticket card or other match tickets, please ensure you present the barcode directly to the scanner and as indicated at the turnstiles

- To make it easier to scan barcodes, the club has installed a shelf below each scanner, as well as guidance on where to place the barcode in relation to the scanner

- When your barcode successfully scans, the light above the scanner will turn green and make an audible beep – this is your indicator to go through the turnstile

- Once a supporter has successfully passed through the turnstile, the next person entering must wait until the green light goes off before scanning their barcode

- If showing a ticket with a QR code, please ensure your device’s screen is on full brightness. It is also recommended that you save your ticket on your phone before arrival, as trying to download at the stadium may cause delays if you encounter mobile connectivity issues

- If printing tickets at home, please make sure the barcode is clearly printed

Additional guidance offered in the update suggests fans should arrive early to avoid any issued and come prepared to offer a Covid-19 check via the NHS app or paper certificate, in order to be ready when checked.

Trying to download the app at the stadium “may cause delays if you encounter mobile connectivity issues.”

Finally, the club have apologised for the delay in receiving season tickets, both before the Manchester United game and for the few still affected now – who will be contacted directly.

West Ham visit St Mary’s for the Premier League clash on Saturday 11 September.