Hundreds of Vodafone customers hit with poor reception

Daily Echo: Hundreds of Vodafone customers hit with poor reception Hundreds of Vodafone customers hit with poor reception

VODAFONE users have been left unable to use their mobile phones thanks to poor reception.

This is the second time in less than four months that customers in Romsey have been unable to make calls or send texts - the previous time their service was down for a month.

The company said it was caused by a hardware fault on a mast affecting a mile to a mile and a half radius.

The Echo was contacted by several people affected by the problem, which started on Thursday November 1 and had been fixed according to the company on Monday.

One customer was 66-year-old widower Malcolm McKay, who is registered blind and relies on his mobile phone to get help in case of emergency.

The retired systems manager, of The Horsefair, Romsey, said he had spoken to a further six people all affected.

“It's frustrating because it was three weeks or so last time and now it's happened again,” he said.

“I'm unavailable - when I'm out if anything should happen to me I can't call for help. Sometimes the dog can go wrong and we can get lost.

“As with anything else when it doesn't work you might as well throw the thing out of the window.”

Carphone Warehouse, in Romsey, reported an influx of around 200 people in the first few days after the reception went down and had even put a note about it for customers on its door.

A shop employee said some customers had been told by the Vodafone helpline that there was no reception problem and that they needed a new sim card.

Lisa Moore, landlady of the Tudor Rose pub, confirmed that once again she and her customers had been hit by the same problem.

The problem in July and August affected a half-mile radius in the town and was caused by a problem with a site in Romsey which was then upgraded to fix it.

A spokeswoman for Vodafone said the company had had intermittent problems locally since Thursday which had been resolved and it was monitoring the site at present.

Users reported reception had been restored.

Comments (6)

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3:58pm Fri 9 Nov 12

bazzeroz says...

I live in Bitterne and it happened to me yesterday for a few hours. I also noticed that some of my PAYG credit had gone as well! Try and explain that one Vodafone!
I live in Bitterne and it happened to me yesterday for a few hours. I also noticed that some of my PAYG credit had gone as well! Try and explain that one Vodafone! bazzeroz

4:20pm Fri 9 Nov 12

Stillness says...

Isn't it amazing that the human race managed to survive for so long before the invention of cell phones. I see that as yet we can't make a perfect guide dog either! What is the world coming to?
Isn't it amazing that the human race managed to survive for so long before the invention of cell phones. I see that as yet we can't make a perfect guide dog either! What is the world coming to? Stillness

9:39pm Fri 9 Nov 12

SaintDon13 says...

Nothing to do with not being allowed to put their masts where they would be most effective I suppose? You can never get a signal between Dean and Romsey on the train so I guess there is no coverage there at all. If there was a serious incident, smoke signals would be best option.
Nothing to do with not being allowed to put their masts where they would be most effective I suppose? You can never get a signal between Dean and Romsey on the train so I guess there is no coverage there at all. If there was a serious incident, smoke signals would be best option. SaintDon13

9:43pm Fri 9 Nov 12

jonnyx says...

bazzeroz wrote:
I live in Bitterne and it happened to me yesterday for a few hours. I also noticed that some of my PAYG credit had gone as well! Try and explain that one Vodafone!
perhaps they've decided to start paying the tax they owe us and they've had to dip into your credit to help them out. it's not like they make much money.
[quote][p][bold]bazzeroz[/bold] wrote: I live in Bitterne and it happened to me yesterday for a few hours. I also noticed that some of my PAYG credit had gone as well! Try and explain that one Vodafone![/p][/quote]perhaps they've decided to start paying the tax they owe us and they've had to dip into your credit to help them out. it's not like they make much money. jonnyx

11:28pm Fri 9 Nov 12

Ginger_cyclist says...

SaintDon13 wrote:
Nothing to do with not being allowed to put their masts where they would be most effective I suppose? You can never get a signal between Dean and Romsey on the train so I guess there is no coverage there at all. If there was a serious incident, smoke signals would be best option.
The reason they can't put them where they would be most effective is due to people calling them eyesores or health risks, how are radio waves a health risk? Freeview uses the same tech, satellites use more powerful radio waves to penetrate the atmosphere yet the same people who call mobile phone masts a "health risk", probably sit at home quite happily with the same/similar radio waves being projected directly at their house and family to watch eastenders, corrie or emerdale, admittedly they are kinda ugly but then so are dull buildings like the range in thornhill.
[quote][p][bold]SaintDon13[/bold] wrote: Nothing to do with not being allowed to put their masts where they would be most effective I suppose? You can never get a signal between Dean and Romsey on the train so I guess there is no coverage there at all. If there was a serious incident, smoke signals would be best option.[/p][/quote]The reason they can't put them where they would be most effective is due to people calling them eyesores or health risks, how are radio waves a health risk? Freeview uses the same tech, satellites use more powerful radio waves to penetrate the atmosphere yet the same people who call mobile phone masts a "health risk", probably sit at home quite happily with the same/similar radio waves being projected directly at their house and family to watch eastenders, corrie or emerdale, admittedly they are kinda ugly but then so are dull buildings like the range in thornhill. Ginger_cyclist

9:11am Sat 10 Nov 12

nedscrumpo says...

Vodafone are more interested in flogging Sure Signal boosters at £70 a time than improving their signal in rural areas.
Vodafone are more interested in flogging Sure Signal boosters at £70 a time than improving their signal in rural areas. nedscrumpo

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