Glen Lee Care home residents in Southampton 'at risk of harm' says CQC report

Daily Echo: Glen Lee care home in Southampton Glen Lee care home in Southampton

TOILET seats were found smeared with faeces while vulnerable residents were put “at risk of harm” at a Southampton care home, a report has revealed.

Medicines intended for one individual were found in the wrong person’s bedroom during an unannounced inspection at Glen Lee in Bitterne.

A soiled incontinence pad was found discarded in a communal bath while toilets and a bathroom had an “offensive odour”.

The Care Quality Commission (CQC) immediately ordered provider Southampton City Council to make improvements after warning the authority it was “failing to protect the safety and welfare of people”.

Council bosses say demands have now been met.

The shot across the bows came after an inspection at the Wavell Road facility in November – a follow-up inspection a month later found that the warning to improve had been acted on.

During their first visit, inspectors found that although medicines were being prescribed, they were not given to people appropriately.

They discovered that staff had left a pot containing the morning medications labeled for one person in another room and within the reach of a vulnerable resident with cognitive problems.

Brown residue was found in one of the bedrooms and managers said one of the domestic staff was serving breakfast and was not able to clean the home.

The inspector’s report said this meant that people were “exposed to infection control risks”.

The home, which has a capacity of 34 residents, was checked again at lunchtime and the areas had been cleaned.

It met the required standard in five out of the eight categories under which it was inspected.

There were also a number of positive findings including the provision of food while staff received praise from a number of the residents.

But the facility fell short in staffing levels, management of medicine and the care and welfare of people who use the service.

A warning notice found that Southampton City Council was in breach of regulation 13 of the Health and Social Care Act 2008.

Ian Biggs, Deputy Director of CQC in the South, said: “We check the national standards of quality and safety in care that the law says everyone should be able to expect.

“These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Inadequate medicines management puts people at serious and sometimes immediate risk of harm. The issues identified here required immediate attention.

“Our inspectors were pleased to find when they returned that improvements had been made. We will continue to monitor the home closely to ensure that those improvements are sustained.”

Southampton City Council’s cabinet member for Adult Services, Matt Stevens, said the authority was now happy that the inspection demands had been met.

He added that the council was concentrating on making sure standards were high at all its homes.

Read the full report below:

More health stories

Comments (14)

Please log in to enable comment sorting

10:55am Mon 28 Jan 13

southy says...

Put the NHS in charge
Put the NHS in charge southy
  • Score: 0

12:15pm Mon 28 Jan 13

good-gosh says...

With all this neglect being reported so frequently, I think I will hire my own personal maid if I have to go in a home, or in a hospital, come to that. Backcharged, of course.
With all this neglect being reported so frequently, I think I will hire my own personal maid if I have to go in a home, or in a hospital, come to that. Backcharged, of course. good-gosh
  • Score: 0

12:37pm Mon 28 Jan 13

menotyou says...

nothing compared to some of the private homes in this city at least the council try!
nothing compared to some of the private homes in this city at least the council try! menotyou
  • Score: 0

1:00pm Mon 28 Jan 13

dibsy1984 says...

So there were some problems on the first visit and they were all sorted by the secound visit, yet lets be the Echo and concentrate on the negatives!
Also Mr Robinson I think you need to get your facts straight before you continue with your mudslinging secound rate journalism! Glen Lee is a RESIDENTIAL home not a CARE home and if you did the required research you would realise that there is quite a difference!
There is also no mention of WHY there was a problem? Maybe staff were under increased pressure that day? Obvioulsy there is no excuse for poor care but to say residents are at risk of harm is complete nonesense!
How about contacting some relatives of residence there and asking them how they feel their relatives are being cared for? The same people that visit the home on a regular basis and not on a one off!
I guarentee you you'll get quite a different view, but then again that wouldnt sale papers now would it!
So there were some problems on the first visit and they were all sorted by the secound visit, yet lets be the Echo and concentrate on the negatives! Also Mr Robinson I think you need to get your facts straight before you continue with your mudslinging secound rate journalism! Glen Lee is a RESIDENTIAL home not a CARE home and if you did the required research you would realise that there is quite a difference! There is also no mention of WHY there was a problem? Maybe staff were under increased pressure that day? Obvioulsy there is no excuse for poor care but to say residents are at risk of harm is complete nonesense! How about contacting some relatives of residence there and asking them how they feel their relatives are being cared for? The same people that visit the home on a regular basis and not on a one off! I guarentee you you'll get quite a different view, but then again that wouldnt sale papers now would it! dibsy1984
  • Score: 0

1:07pm Mon 28 Jan 13

Shoong says...

southy wrote:
Put the NHS in charge
... and you can guarantee that will address all the issues becasue..?

Maybe they should get some staff down from Stafford NHS to help out.
[quote][p][bold]southy[/bold] wrote: Put the NHS in charge[/p][/quote]... and you can guarantee that will address all the issues becasue..? Maybe they should get some staff down from Stafford NHS to help out. Shoong
  • Score: 0

2:26pm Mon 28 Jan 13

bazzeroz says...

Such a shame as Glen Lee used to be so well run. Another nail in the coffin I suspect. No pun intended.
Such a shame as Glen Lee used to be so well run. Another nail in the coffin I suspect. No pun intended. bazzeroz
  • Score: 0

4:40pm Mon 28 Jan 13

IronLady2010 says...

dibsy1984 wrote:
So there were some problems on the first visit and they were all sorted by the secound visit, yet lets be the Echo and concentrate on the negatives!
Also Mr Robinson I think you need to get your facts straight before you continue with your mudslinging secound rate journalism! Glen Lee is a RESIDENTIAL home not a CARE home and if you did the required research you would realise that there is quite a difference!
There is also no mention of WHY there was a problem? Maybe staff were under increased pressure that day? Obvioulsy there is no excuse for poor care but to say residents are at risk of harm is complete nonesense!
How about contacting some relatives of residence there and asking them how they feel their relatives are being cared for? The same people that visit the home on a regular basis and not on a one off!
I guarentee you you'll get quite a different view, but then again that wouldnt sale papers now would it!
Fair enough if issues have been sorted. It's just a shame internal procedures don't prevent standards from slipping.

There should not be one minute of the day where standards slip when it comes to care.
[quote][p][bold]dibsy1984[/bold] wrote: So there were some problems on the first visit and they were all sorted by the secound visit, yet lets be the Echo and concentrate on the negatives! Also Mr Robinson I think you need to get your facts straight before you continue with your mudslinging secound rate journalism! Glen Lee is a RESIDENTIAL home not a CARE home and if you did the required research you would realise that there is quite a difference! There is also no mention of WHY there was a problem? Maybe staff were under increased pressure that day? Obvioulsy there is no excuse for poor care but to say residents are at risk of harm is complete nonesense! How about contacting some relatives of residence there and asking them how they feel their relatives are being cared for? The same people that visit the home on a regular basis and not on a one off! I guarentee you you'll get quite a different view, but then again that wouldnt sale papers now would it![/p][/quote]Fair enough if issues have been sorted. It's just a shame internal procedures don't prevent standards from slipping. There should not be one minute of the day where standards slip when it comes to care. IronLady2010
  • Score: 0

4:58pm Mon 28 Jan 13

Big Mac says...

Southy, have you finished counting the scores yet – the results must now be in?!
Southy, have you finished counting the scores yet – the results must now be in?! Big Mac
  • Score: 0

6:15pm Mon 28 Jan 13

karmaplease says...

• I understand “Glen Lee” is a dementia home
That would account for the smells, especially if the inspection was early hours and people were getting up. Don’t most people use the toilet before or after breakfast.
And does it not smell in a hospital if someone has had to use the toilet.
• Could a resident have smeared the toilet seat and cleaners just not got to that particular one yet.
• Yes they made a mistake leaving medication in a bedroom. I hope they learnt by this. If it was something they continually done then I agree it is bad.
• The inspector needs to visit more than once and see how things run on a good day.
• The pad in the bathroom “ it is a dementia home” couldn’t a resident have left this.
• People do not have eyes in the back of their heads. I am sure this would have been cleaned up straight away if it was mentioned to a member of staff.
• Not many positives were mentioned. I think the positives should also have been documented. May have outweighed the negatives.
• Looks like they were caught out on a bad day and the inspector just added more pressure to them.
• The council need to give these people more staff to work with and speak to more relatives.
• It is ok people running the home down. Maybe they need to go and do their jobs then they will see what it is like to work with dementia and being under staff some days.
I think anyone who works with Dementia needs a medal .... not many people can do this line of work. And as someone said ask the relatives who visit the home frequently what they think.
How often do the Echo put in the paper the good things that happen within a home. Never !!!! I only ever read about homes not meeting CQC standards. I am sure these staffs did not intend to put anyone at risk and I hope they continue with their good work.
• I understand “Glen Lee” is a dementia home That would account for the smells, especially if the inspection was early hours and people were getting up. Don’t most people use the toilet before or after breakfast. And does it not smell in a hospital if someone has had to use the toilet. • Could a resident have smeared the toilet seat and cleaners just not got to that particular one yet. • Yes they made a mistake leaving medication in a bedroom. I hope they learnt by this. If it was something they continually done then I agree it is bad. • The inspector needs to visit more than once and see how things run on a good day. • The pad in the bathroom “ it is a dementia home” couldn’t a resident have left this. • People do not have eyes in the back of their heads. I am sure this would have been cleaned up straight away if it was mentioned to a member of staff. • Not many positives were mentioned. I think the positives should also have been documented. May have outweighed the negatives. • Looks like they were caught out on a bad day and the inspector just added more pressure to them. • The council need to give these people more staff to work with and speak to more relatives. • It is ok people running the home down. Maybe they need to go and do their jobs then they will see what it is like to work with dementia and being under staff some days. I think anyone who works with Dementia needs a medal .... not many people can do this line of work. And as someone said ask the relatives who visit the home frequently what they think. How often do the Echo put in the paper the good things that happen within a home. Never !!!! I only ever read about homes not meeting CQC standards. I am sure these staffs did not intend to put anyone at risk and I hope they continue with their good work. karmaplease
  • Score: 0

7:09pm Mon 28 Jan 13

pinklady says...

What makes me laugh is last week the echo reported a damming report on the inadequate standards of care at The Hawthornes Nursing Home, Woolston. Report mentions patients at risk of burning themselves etc.. However this Bupa run home didn't make the front page ?? Why ?? Patients were being put at greater risk ? Surely ? Is this just another attack on a cash trapped council adhering to budgets where understaffing is an everyday occurrence not only in the caring profession but the the city as a whole ! There were problems at Glen Lee, but this is a residential home for people with severe Dementia and staff can not have eyes in the back of their heads. The problems were quickly addressed but no mention of how the staff interact with residents ?? How the families feel about the standard of care their love ones receive ? Maybe because positive comments do not make good reading eh?
What makes me laugh is last week the echo reported a damming report on the inadequate standards of care at The Hawthornes Nursing Home, Woolston. Report mentions patients at risk of burning themselves etc.. However this Bupa run home didn't make the front page ?? Why ?? Patients were being put at greater risk ? Surely ? Is this just another attack on a cash trapped council adhering to budgets where understaffing is an everyday occurrence not only in the caring profession but the the city as a whole ! There were problems at Glen Lee, but this is a residential home for people with severe Dementia and staff can not have eyes in the back of their heads. The problems were quickly addressed but no mention of how the staff interact with residents ?? How the families feel about the standard of care their love ones receive ? Maybe because positive comments do not make good reading eh? pinklady
  • Score: 0

12:34am Tue 29 Jan 13

andysaints007 says...

dibsy1984 wrote:
So there were some problems on the first visit and they were all sorted by the secound visit, yet lets be the Echo and concentrate on the negatives!
Also Mr Robinson I think you need to get your facts straight before you continue with your mudslinging secound rate journalism! Glen Lee is a RESIDENTIAL home not a CARE home and if you did the required research you would realise that there is quite a difference!
There is also no mention of WHY there was a problem? Maybe staff were under increased pressure that day? Obvioulsy there is no excuse for poor care but to say residents are at risk of harm is complete nonesense!
How about contacting some relatives of residence there and asking them how they feel their relatives are being cared for? The same people that visit the home on a regular basis and not on a one off!
I guarentee you you'll get quite a different view, but then again that wouldnt sale papers now would it!
Explain the difference please - All my paperwork says that this is a 'care' home !!
[quote][p][bold]dibsy1984[/bold] wrote: So there were some problems on the first visit and they were all sorted by the secound visit, yet lets be the Echo and concentrate on the negatives! Also Mr Robinson I think you need to get your facts straight before you continue with your mudslinging secound rate journalism! Glen Lee is a RESIDENTIAL home not a CARE home and if you did the required research you would realise that there is quite a difference! There is also no mention of WHY there was a problem? Maybe staff were under increased pressure that day? Obvioulsy there is no excuse for poor care but to say residents are at risk of harm is complete nonesense! How about contacting some relatives of residence there and asking them how they feel their relatives are being cared for? The same people that visit the home on a regular basis and not on a one off! I guarentee you you'll get quite a different view, but then again that wouldnt sale papers now would it![/p][/quote]Explain the difference please - All my paperwork says that this is a 'care' home !! andysaints007
  • Score: 0

8:07am Tue 29 Jan 13

dibsy1984 says...

bazzeroz wrote:
Such a shame as Glen Lee used to be so well run. Another nail in the coffin I suspect. No pun intended.
My father has been at Glen Lee for the last 5 years and I have nothing but respect and admiration for the management and staff
Any one that has ever worked or had any experience dealing with people with dementia will highly appriciate how difficult and frustrating things can sometimes get! Yet everytime I visit all I see is friendly and helpful staff who are dedicated in what they do.
Speaking to other relatives I know years ago the home had problems with its previous management who quite frankly was a abnoxious male shovenist pig but since the new manager has started the home has greatly improved!
Id love my dad to not be there because I wish he was how he used to be, unfortunately thats never going to happen but I know that he is in the best place possible, getting the best care, regardless of what a inspector says after one visit!
[quote][p][bold]bazzeroz[/bold] wrote: Such a shame as Glen Lee used to be so well run. Another nail in the coffin I suspect. No pun intended.[/p][/quote]My father has been at Glen Lee for the last 5 years and I have nothing but respect and admiration for the management and staff Any one that has ever worked or had any experience dealing with people with dementia will highly appriciate how difficult and frustrating things can sometimes get! Yet everytime I visit all I see is friendly and helpful staff who are dedicated in what they do. Speaking to other relatives I know years ago the home had problems with its previous management who quite frankly was a abnoxious male shovenist pig but since the new manager has started the home has greatly improved! Id love my dad to not be there because I wish he was how he used to be, unfortunately thats never going to happen but I know that he is in the best place possible, getting the best care, regardless of what a inspector says after one visit! dibsy1984
  • Score: 0

10:48am Tue 29 Jan 13

sirrah69 says...

For any of you readers that are unfortunate enough to have family members who have to be in a care home you'd understand firsthand the pressures the staff are under looking after the residents. By reading a report in this paper doesn't make it a bad place, just maybe bad timing on behalf of the inspectors. Their findings on this particular day doesn't account for the positives this place holds on all the other days! My dad has been at Glen Lee since September & as a family we have nothing but admiration & gratitude for the staff members that tend to my dad's needs. Between 3 of us we visit my dad daily, at different times of the day, & we are aware there are better days than others but we also take into account that there are going to be times when the staff are stretched to the limits trying to take care of up to 34 residents, under staffing like so many other organisations to blame, but from what we've seen their individual care is paramount and what we would expect our family members to receive. Faeces residue, bad odours & soiled pads, maybe the resident was being attended to firstly (quite rightly) before the staff member was able to go back and see to cleaning & disposing of these other matters. I was there on the day of this inspection and recall our family being asked our opinion of Glen Lee, then & now I will reiterate that we are very happy with the management, staff & level of care our dad is getting. Please do not judge a place by a report that can only account for half a days finding, try seeing it for the other 364.5 days of the year!!! I'd take my hat off to them any day & sing their praises.....
For any of you readers that are unfortunate enough to have family members who have to be in a care home you'd understand firsthand the pressures the staff are under looking after the residents. By reading a report in this paper doesn't make it a bad place, just maybe bad timing on behalf of the inspectors. Their findings on this particular day doesn't account for the positives this place holds on all the other days! My dad has been at Glen Lee since September & as a family we have nothing but admiration & gratitude for the staff members that tend to my dad's needs. Between 3 of us we visit my dad daily, at different times of the day, & we are aware there are better days than others but we also take into account that there are going to be times when the staff are stretched to the limits trying to take care of up to 34 residents, under staffing like so many other organisations to blame, but from what we've seen their individual care is paramount and what we would expect our family members to receive. Faeces residue, bad odours & soiled pads, maybe the resident was being attended to firstly (quite rightly) before the staff member was able to go back and see to cleaning & disposing of these other matters. I was there on the day of this inspection and recall our family being asked our opinion of Glen Lee, then & now I will reiterate that we are very happy with the management, staff & level of care our dad is getting. Please do not judge a place by a report that can only account for half a days finding, try seeing it for the other 364.5 days of the year!!! I'd take my hat off to them any day & sing their praises..... sirrah69
  • Score: 0

9:16pm Sun 24 Feb 13

Pikey-Biker says...

IronLady2010 wrote:
dibsy1984 wrote: So there were some problems on the first visit and they were all sorted by the secound visit, yet lets be the Echo and concentrate on the negatives! Also Mr Robinson I think you need to get your facts straight before you continue with your mudslinging secound rate journalism! Glen Lee is a RESIDENTIAL home not a CARE home and if you did the required research you would realise that there is quite a difference! There is also no mention of WHY there was a problem? Maybe staff were under increased pressure that day? Obvioulsy there is no excuse for poor care but to say residents are at risk of harm is complete nonesense! How about contacting some relatives of residence there and asking them how they feel their relatives are being cared for? The same people that visit the home on a regular basis and not on a one off! I guarentee you you'll get quite a different view, but then again that wouldnt sale papers now would it!
Fair enough if issues have been sorted. It's just a shame internal procedures don't prevent standards from slipping. There should not be one minute of the day where standards slip when it comes to care.
I am sure you can do much better than every one else
[quote][p][bold]IronLady2010[/bold] wrote: [quote][p][bold]dibsy1984[/bold] wrote: So there were some problems on the first visit and they were all sorted by the secound visit, yet lets be the Echo and concentrate on the negatives! Also Mr Robinson I think you need to get your facts straight before you continue with your mudslinging secound rate journalism! Glen Lee is a RESIDENTIAL home not a CARE home and if you did the required research you would realise that there is quite a difference! There is also no mention of WHY there was a problem? Maybe staff were under increased pressure that day? Obvioulsy there is no excuse for poor care but to say residents are at risk of harm is complete nonesense! How about contacting some relatives of residence there and asking them how they feel their relatives are being cared for? The same people that visit the home on a regular basis and not on a one off! I guarentee you you'll get quite a different view, but then again that wouldnt sale papers now would it![/p][/quote]Fair enough if issues have been sorted. It's just a shame internal procedures don't prevent standards from slipping. There should not be one minute of the day where standards slip when it comes to care.[/p][/quote]I am sure you can do much better than every one else Pikey-Biker
  • Score: 0

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree