Lysses House Hotel in Fareham says no refund for wedding anniversary party after wife dies

Daily Echo: No refund for wedding anniversary after wife dies No refund for wedding anniversary after wife dies

A HAMPSHIRE army veteran who booked a party at a hotel for his 50th wedding anniversary has spoken of his bitterness after the venue refused to return a £700 upfront payment when he had to cancel the event when his wife died.

Eric Clifton, 78, of Swanmore, had paid an initial deposit of £160 with a further payment of £535 to the Lysses House Hotel in Fareham for the event organised to celebrate the golden wedding anniversary of his marriage to Joyce.

But eight weeks before the event, Mrs Clifton, 72, died from cancer and her widower was forced to cancel the party.

When he contacted the hotel, he was told that both sums that he had paid were a deposit and he could not receive any refund.

The former warrant officer in the Royal Electrical and Mechanical Engineers, who has two children and five grandchildren, said: ''I feel rather bitter about it.

''They said that all of the amount paid was deposit, it couldn't be refunded and we were told at the time.

''I am pretty cross. We had been there several times before - I won't be going back there again.''

Nicola Stafford, front-of-house manager at Lysses House Hotel, said that Mr Clifton had read and signed the hotel's terms and conditions when he had booked the venue and they were unable to refund the deposit as they had been unable to re-let the function room.

She said: ''It's unfortunate and we understand he is upset and angry but we cannot give him preferential treatment.

''Our terms and conditions are standard across the industry and we would advise anybody booking a function to take out insurance for any such eventuality very much as if you had booked a holiday.''

Comments (34)

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4:28pm Thu 2 Jan 14

solomum says...

Shame on the venue for this. If he had cancelled due to other reasons I could understand it, but in these circumstances, it is highly insensitive of them, and to say they could not give him preferential treatment is a disgusting statement to make. I hope they reconsider.
Shame on the venue for this. If he had cancelled due to other reasons I could understand it, but in these circumstances, it is highly insensitive of them, and to say they could not give him preferential treatment is a disgusting statement to make. I hope they reconsider. solomum

4:52pm Thu 2 Jan 14

rustyali says...

discusting behaviour for a local business should be ashamed
discusting behaviour for a local business should be ashamed rustyali

4:56pm Thu 2 Jan 14

sotonbusdriver says...

I would suggest disgusted readers email the venue, expressing your disappointment on the email address of lysses@lysses.co.uk
I would suggest disgusted readers email the venue, expressing your disappointment on the email address of lysses@lysses.co.uk sotonbusdriver

4:56pm Thu 2 Jan 14

soton_sammie says...

Preferential treatment? For the fact his wife passed and the party was for them both?
Wonder if this "wonderful" human being pointed out the section about death on the t&c's?

Disgusting
Preferential treatment? For the fact his wife passed and the party was for them both? Wonder if this "wonderful" human being pointed out the section about death on the t&c's? Disgusting soton_sammie

4:56pm Thu 2 Jan 14

lozgordon says...

Heartless! If they will not return the money then hold an event and invite homeless to dine in the hotel, tell them to turn up as is, get the reporters there, I will make sure the Lysses House Hotel Fareham is on my list pf bad hotels. now let where is Trip Advisor?
Heartless! If they will not return the money then hold an event and invite homeless to dine in the hotel, tell them to turn up as is, get the reporters there, I will make sure the Lysses House Hotel Fareham is on my list pf bad hotels. now let where is Trip Advisor? lozgordon

4:59pm Thu 2 Jan 14

Saintly Sam says...

All this place wants is your money, they clearly do not care about you at all, shame on them, they disgust me,
All this place wants is your money, they clearly do not care about you at all, shame on them, they disgust me, Saintly Sam

5:03pm Thu 2 Jan 14

lozgordon says...

lozgordon wrote:
Heartless! If they will not return the money then hold an event and invite homeless to dine in the hotel, tell them to turn up as is, get the reporters there, I will make sure the Lysses House Hotel Fareham is on my list pf bad hotels. now let where is Trip Advisor?
Looked on Trip Advisor and this story is over 8 months old! are the Echo now short of stories to report?
[quote][p][bold]lozgordon[/bold] wrote: Heartless! If they will not return the money then hold an event and invite homeless to dine in the hotel, tell them to turn up as is, get the reporters there, I will make sure the Lysses House Hotel Fareham is on my list pf bad hotels. now let where is Trip Advisor?[/p][/quote]Looked on Trip Advisor and this story is over 8 months old! are the Echo now short of stories to report? lozgordon

5:16pm Thu 2 Jan 14

Chunshine says...

Disgusting!
Not giving preferential treatment? This spokesperson, along with the company's management, need to go back to PR school. Of course you would give preferential treatment in a case such as this. Maybe they should start telling the more senior customers that they need to take out death insurance for the main people as they will be for too heartless to give a s*** when they have to cancel!!!! Anyway 8 weeks is plenty of notice and I'm sure they could have got somebody else booked in if they had tried.

I hope that everyone boycotts this establishment in future and they go out of business!
Disgusting! Not giving preferential treatment? This spokesperson, along with the company's management, need to go back to PR school. Of course you would give preferential treatment in a case such as this. Maybe they should start telling the more senior customers that they need to take out death insurance for the main people as they will be for too heartless to give a s*** when they have to cancel!!!! Anyway 8 weeks is plenty of notice and I'm sure they could have got somebody else booked in if they had tried. I hope that everyone boycotts this establishment in future and they go out of business! Chunshine

5:17pm Thu 2 Jan 14

tfaraghe says...

I am coming over from South Africa In July I will never stay in your Hotel!!!!!!!!
I am coming over from South Africa In July I will never stay in your Hotel!!!!!!!! tfaraghe

5:26pm Thu 2 Jan 14

eurogordi says...

This is disgusting and totally insensitive. All companies can use discretion when giving refunds and this is certainly one occasion when discretion should have been used.

Shame on Lysses House Hotel and shame on Nicola Stafford the Front of House Manager. She probably has the qualifications to do her job, but clearly doesn't have any experience when it comes to people skills.
This is disgusting and totally insensitive. All companies can use discretion when giving refunds and this is certainly one occasion when discretion should have been used. Shame on Lysses House Hotel and shame on Nicola Stafford the Front of House Manager. She probably has the qualifications to do her job, but clearly doesn't have any experience when it comes to people skills. eurogordi

5:46pm Thu 2 Jan 14

S Pance says...

Whilst there is no legal obligation to issue a refund I would have thought they'd do it as a goodwill gesture.

Oh well, the bad publicity surrounding the apparent greed of Lysses House Hotel will cost them far more in lost business.

I suggest posting links to this article on social media informing others of this incident so they can make an informed decision on whether to use them in the future..
Whilst there is no legal obligation to issue a refund I would have thought they'd do it as a goodwill gesture. Oh well, the bad publicity surrounding the apparent greed of Lysses House Hotel will cost them far more in lost business. I suggest posting links to this article on social media informing others of this incident so they can make an informed decision on whether to use them in the future.. S Pance

5:51pm Thu 2 Jan 14

S Pance says...

What time/date was this event booked for? I
What time/date was this event booked for? I S Pance

6:05pm Thu 2 Jan 14

Young Greybeard says...

S Pance wrote:
What time/date was this event booked for? I
28 July 2013. Read the review on Trip Advisor

http://www.tripadvis
or.co.uk/ShowUserRev
iews-g503828-d113691
8-r185917272-Lysses_
House_Hotel-Fareham_
Hampshire_England.ht
ml#CHECK_RATES_CONT
[quote][p][bold]S Pance[/bold] wrote: What time/date was this event booked for? I[/p][/quote]28 July 2013. Read the review on Trip Advisor http://www.tripadvis or.co.uk/ShowUserRev iews-g503828-d113691 8-r185917272-Lysses_ House_Hotel-Fareham_ Hampshire_England.ht ml#CHECK_RATES_CONT Young Greybeard

7:07pm Thu 2 Jan 14

Huffter says...

lozgordon wrote:
lozgordon wrote:
Heartless! If they will not return the money then hold an event and invite homeless to dine in the hotel, tell them to turn up as is, get the reporters there, I will make sure the Lysses House Hotel Fareham is on my list pf bad hotels. now let where is Trip Advisor?
Looked on Trip Advisor and this story is over 8 months old! are the Echo now short of stories to report?
"Joyce died eight weeks before the event on July 29 and Mr Clifton cancelled soon afterwards." Portsmouth News
[quote][p][bold]lozgordon[/bold] wrote: [quote][p][bold]lozgordon[/bold] wrote: Heartless! If they will not return the money then hold an event and invite homeless to dine in the hotel, tell them to turn up as is, get the reporters there, I will make sure the Lysses House Hotel Fareham is on my list pf bad hotels. now let where is Trip Advisor?[/p][/quote]Looked on Trip Advisor and this story is over 8 months old! are the Echo now short of stories to report?[/p][/quote]"Joyce died eight weeks before the event on July 29 and Mr Clifton cancelled soon afterwards." Portsmouth News Huffter

7:14pm Thu 2 Jan 14

Charlie Bucket says...

S Pance wrote:
Whilst there is no legal obligation to issue a refund I would have thought they'd do it as a goodwill gesture.

Oh well, the bad publicity surrounding the apparent greed of Lysses House Hotel will cost them far more in lost business.

I suggest posting links to this article on social media informing others of this incident so they can make an informed decision on whether to use them in the future..
There may actually be legal obligation here. Frustration of contract leaps to mind. The contract can no longer be fulfilled, due to unforeseen and unforeseeable events for which neither party can be held accountable. If this is the case, the deposit - minus any actual expenses occurred by the venue - is reclaimable. There's plenty of precedence for this.
[quote][p][bold]S Pance[/bold] wrote: Whilst there is no legal obligation to issue a refund I would have thought they'd do it as a goodwill gesture. Oh well, the bad publicity surrounding the apparent greed of Lysses House Hotel will cost them far more in lost business. I suggest posting links to this article on social media informing others of this incident so they can make an informed decision on whether to use them in the future..[/p][/quote]There may actually be legal obligation here. Frustration of contract leaps to mind. The contract can no longer be fulfilled, due to unforeseen and unforeseeable events for which neither party can be held accountable. If this is the case, the deposit - minus any actual expenses occurred by the venue - is reclaimable. There's plenty of precedence for this. Charlie Bucket

7:14pm Thu 2 Jan 14

Charlie Bucket says...

S Pance wrote:
Whilst there is no legal obligation to issue a refund I would have thought they'd do it as a goodwill gesture.

Oh well, the bad publicity surrounding the apparent greed of Lysses House Hotel will cost them far more in lost business.

I suggest posting links to this article on social media informing others of this incident so they can make an informed decision on whether to use them in the future..
There may actually be legal obligation here. Frustration of contract leaps to mind. The contract can no longer be fulfilled, due to unforeseen and unforeseeable events for which neither party can be held accountable. If this is the case, the deposit - minus any actual expenses occurred by the venue - is reclaimable. There's plenty of precedence for this.
[quote][p][bold]S Pance[/bold] wrote: Whilst there is no legal obligation to issue a refund I would have thought they'd do it as a goodwill gesture. Oh well, the bad publicity surrounding the apparent greed of Lysses House Hotel will cost them far more in lost business. I suggest posting links to this article on social media informing others of this incident so they can make an informed decision on whether to use them in the future..[/p][/quote]There may actually be legal obligation here. Frustration of contract leaps to mind. The contract can no longer be fulfilled, due to unforeseen and unforeseeable events for which neither party can be held accountable. If this is the case, the deposit - minus any actual expenses occurred by the venue - is reclaimable. There's plenty of precedence for this. Charlie Bucket

8:20pm Thu 2 Jan 14

solomum says...

Young Greybeard wrote:
S Pance wrote:
What time/date was this event booked for? I
28 July 2013. Read the review on Trip Advisor

http://www.tripadvis

or.co.uk/ShowUserRev

iews-g503828-d113691

8-r185917272-Lysses_

House_Hotel-Fareham_

Hampshire_England.ht

ml#CHECK_RATES_CONT
I cannot find the review so can only presume it has been removed.
[quote][p][bold]Young Greybeard[/bold] wrote: [quote][p][bold]S Pance[/bold] wrote: What time/date was this event booked for? I[/p][/quote]28 July 2013. Read the review on Trip Advisor http://www.tripadvis or.co.uk/ShowUserRev iews-g503828-d113691 8-r185917272-Lysses_ House_Hotel-Fareham_ Hampshire_England.ht ml#CHECK_RATES_CONT[/p][/quote]I cannot find the review so can only presume it has been removed. solomum

8:48pm Thu 2 Jan 14

jojotgirl says...

Whether your terms and conditions hold tight or are standard across the industry, it's a good job that other local hotels behave decently and compassionately towards their customers or the world would be a sad and sorry place. What a depths to plunge to Lysses Hotel!
Whether your terms and conditions hold tight or are standard across the industry, it's a good job that other local hotels behave decently and compassionately towards their customers or the world would be a sad and sorry place. What a depths to plunge to Lysses Hotel! jojotgirl

9:03pm Thu 2 Jan 14

Feebee43 says...

I can't believe this!! My brother died 17 years ago, 4 weeks before we were due to get married, everyone we had booked with we're brilliant and we didn't lose 1p.
I really this this Hotel should rethink this one, this could do a lot do damage to their reputation.
I can't believe this!! My brother died 17 years ago, 4 weeks before we were due to get married, everyone we had booked with we're brilliant and we didn't lose 1p. I really this this Hotel should rethink this one, this could do a lot do damage to their reputation. Feebee43

9:37pm Thu 2 Jan 14

Kyoboshi says...

I didn't think it was legal to marry your brother !
I didn't think it was legal to marry your brother ! Kyoboshi

10:35pm Thu 2 Jan 14

soobear says...

Cannot believe what I just read! What sort of insensitive comment is 'cannot give preferential treatment' for goodness sake?!

To the hotel directors I would strongly advise sending this 'front of house manager' back to school to learn about humanity. She has lost you a lot of support with her cold and unprofessional attitude!
Cannot believe what I just read! What sort of insensitive comment is 'cannot give preferential treatment' for goodness sake?! To the hotel directors I would strongly advise sending this 'front of house manager' back to school to learn about humanity. She has lost you a lot of support with her cold and unprofessional attitude! soobear

11:02pm Thu 2 Jan 14

Redhaired22 says...

Poor chappie, how utterly tragic :( not many people make 50 years of marriage and to lose her in those circumstances - terrible.... and just because it happened last summer (although bit slow on the uptake Echo!) that doesn't make it any better. I'm even more disgusted that the hotel don't seem to have changed their minds after having six months to do so! Bad publicity in this climate is not a good idea.
Poor chappie, how utterly tragic :( not many people make 50 years of marriage and to lose her in those circumstances - terrible.... and just because it happened last summer (although bit slow on the uptake Echo!) that doesn't make it any better. I'm even more disgusted that the hotel don't seem to have changed their minds after having six months to do so! Bad publicity in this climate is not a good idea. Redhaired22

12:00am Fri 3 Jan 14

in search of the truth says...

If this account is true then the hotel has definitely shot itself in the foot and should realise that a lot of people will boycott it in future.
I would hope that the hotel see's sense and publicly apologizes to Mr Clifton and reimburses him his £700 upfront payment otherwise they will deserve everything that reasonable caring people will do in boycotting this hotel.
If this account is true then the hotel has definitely shot itself in the foot and should realise that a lot of people will boycott it in future. I would hope that the hotel see's sense and publicly apologizes to Mr Clifton and reimburses him his £700 upfront payment otherwise they will deserve everything that reasonable caring people will do in boycotting this hotel. in search of the truth

12:45pm Fri 3 Jan 14

thesouth says...

Greedy venue. Never booking with them
Greedy venue. Never booking with them thesouth

12:46pm Fri 3 Jan 14

thesouth says...

''Our terms and conditions are standard across the industry and we would advise anybody booking a function to take out insurance for any such eventuality very much as if you had booked a holiday.''

So when ever booking a party you need to take insurance out in case one of you dies? Is she deluded?
''Our terms and conditions are standard across the industry and we would advise anybody booking a function to take out insurance for any such eventuality very much as if you had booked a holiday.'' So when ever booking a party you need to take insurance out in case one of you dies? Is she deluded? thesouth

1:27pm Fri 3 Jan 14

SilvanDryad says...

Many years ago my father died suddenly just after his Ruby Wedding. He had booked a holiday at a hotel in the Forest of Dean, for the forthcoming half term, for the whole family to celebrate the anniversary together. We contacted the hotel and they were fine about it, although we had thought we'd lose the deposit. Even his dentist waived the charge for the unfinished course of treatment he was having, although we offered to pay. It's a shame the concept of compassion is unknown in some quarters.
Many years ago my father died suddenly just after his Ruby Wedding. He had booked a holiday at a hotel in the Forest of Dean, for the forthcoming half term, for the whole family to celebrate the anniversary together. We contacted the hotel and they were fine about it, although we had thought we'd lose the deposit. Even his dentist waived the charge for the unfinished course of treatment he was having, although we offered to pay. It's a shame the concept of compassion is unknown in some quarters. SilvanDryad

2:59pm Fri 3 Jan 14

chimneysweep 1234 says...

Scum hotel boycott this hotel ..invite trailers for a free party they will soon refund the money ..or invite the local ..caves for free do
Scum hotel boycott this hotel ..invite trailers for a free party they will soon refund the money ..or invite the local ..caves for free do chimneysweep 1234

4:15pm Fri 3 Jan 14

CarlyKin says...

I am pleased that the hotel have now agreed to refund the money and make a donation to a cancer charity of Mr Clifton's choice however it does not take away the fact of what this hotel has done and would be very surprised if they would/should bounce back from it. Absolutely heartless it should not take for this story to go viral on social media for the hotel to do the right thing!
I am pleased that the hotel have now agreed to refund the money and make a donation to a cancer charity of Mr Clifton's choice however it does not take away the fact of what this hotel has done and would be very surprised if they would/should bounce back from it. Absolutely heartless it should not take for this story to go viral on social media for the hotel to do the right thing! CarlyKin

5:50pm Fri 3 Jan 14

in search of the truth says...

The manager who made the original decision not to refund the advance payment should be sacked as he / she does not possess the qualities that somebody in that position should have in dealing with delicate situations like this ( the death of Mr Clifton's wife ).
The hotel will certainly pay the price for this individuals wanton disregard of understanding and sheer decency regarding what happened at this time, it may never fully regain the trust of any long term customers that it had.
The manager who made the original decision not to refund the advance payment should be sacked as he / she does not possess the qualities that somebody in that position should have in dealing with delicate situations like this ( the death of Mr Clifton's wife ). The hotel will certainly pay the price for this individuals wanton disregard of understanding and sheer decency regarding what happened at this time, it may never fully regain the trust of any long term customers that it had. in search of the truth

7:05pm Fri 3 Jan 14

Lazy says...

Its all been sorted out now the hotal in question has given a full refund.....Only makes me wonder IF there was no publicity about this would they still of given a refund ?? b@stards thinking of themselves !!
Its all been sorted out now the hotal in question has given a full refund.....Only makes me wonder IF there was no publicity about this would they still of given a refund ?? b@stards thinking of themselves !! Lazy

7:44pm Fri 3 Jan 14

debbiep1234 says...

I suggest that this gentleman or his family pay a visit to TripAdvisor and make sure potential customers are aware of who they are dealing with. Shame on this hotel for appalling behaviour they have their priorities screwed up here!
I suggest that this gentleman or his family pay a visit to TripAdvisor and make sure potential customers are aware of who they are dealing with. Shame on this hotel for appalling behaviour they have their priorities screwed up here! debbiep1234

7:47pm Fri 3 Jan 14

debbiep1234 says...

Lazy wrote:
Its all been sorted out now the hotal in question has given a full refund.....Only makes me wonder IF there was no publicity about this would they still of given a refund ?? b@stards thinking of themselves !!
Quite right too little too late I think
[quote][p][bold]Lazy[/bold] wrote: Its all been sorted out now the hotal in question has given a full refund.....Only makes me wonder IF there was no publicity about this would they still of given a refund ?? b@stards thinking of themselves !![/p][/quote]Quite right too little too late I think debbiep1234

9:52pm Fri 3 Jan 14

MisterTom says...

CORRECTION!! meridian tonight reported a full refund was returned to Mr Clifton.
CORRECTION!! meridian tonight reported a full refund was returned to Mr Clifton. MisterTom

9:54pm Fri 3 Jan 14

MisterTom says...

CORRECTIONS!! Meridian tonight reported this evening that Mr Clifton was fully refunded.
CORRECTIONS!! Meridian tonight reported this evening that Mr Clifton was fully refunded. MisterTom

Comments are closed on this article.

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