Christmas power cut victims still waiting for SSE compensation

Cllr Andrew Pope

Cllr Andrew Pope

First published in News
Last updated
Daily Echo: Photograph of the Author by , Reporter

SCORES of Southampton residents who suffered power cuts over Christmas are still waiting for compensation – three months later.

More than 400 homes in the Redbridge area of the city were plunged into darkness on Christmas Eve, Christmas Day and Boxing Day when electricity supplies failed.

Energy company SSE announced that it would pay out £75 in compensation for anyone affected on Christmas Day, while those who remained without power in the subsequent days would be given payments of £54 for the first 48 hours, and a further £54 for each subsequent 12-hour period.

However, according to Redbridge ward councillor Andrew Pope, SSE has not kept its promise of giving everyone affected compensation.

He said: “It has been three months and they are just creating confusion for residents, and giving promises that they have not kept.”

He added that the company failed to contact Southampton City Council when the outages happened.

Cllr Pope also pointed out that since the Christmas power cuts, there was another long-term outage in February that saw the same roads affected – and he believes that lessons were not learnt by SSE.

Although some residents have received the compensation, the memory of Christmas spent in the dark still haunts them.

Dad-of-three Arron Penny, from Maybush, saw his home plunged into darkness on Christmas Eve and Christmas Day.

He said: “I had to wrap my kids’ presents in the dark by torch, and our Christmas dinner was cheese and crackers. We were cold and had no heating. It was like being back in the dark ages. No amount of compensation can take away that my kids’ Christmas was ruined completely because of this.”

In a statement, SSE said: “We are committed to keeping the lights on for all our customers, and during the storms which have battered the south of England since Christmas our staff have worked tirelessly in very challenging conditions to give our customers the best service possible.”

Comments (2)

Please log in to enable comment sorting

12:00pm Tue 25 Mar 14

Ronnie G says...

LOL!
Don't tell me, t'was just sheer Coincidence that the Council had the forward thinking (before Christmas) to put in a 24hr back up generator for them and them only!
LOL! Don't tell me, t'was just sheer Coincidence that the Council had the forward thinking (before Christmas) to put in a 24hr back up generator for them and them only! Ronnie G
  • Score: -1

1:29pm Tue 25 Mar 14

lagraham007 says...

I can only assume all these people have applied for the compensation as we did. We have received our cheque and cashed it weeks ago now. It arrived in the timescale as promised by SSE. Sounds like another councillor with not a lot to do.
I can only assume all these people have applied for the compensation as we did. We have received our cheque and cashed it weeks ago now. It arrived in the timescale as promised by SSE. Sounds like another councillor with not a lot to do. lagraham007
  • Score: 0

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree