Sir, – I was so pleased to see two letters in the Durham Times (February 7) taking up where I left off in trying to restore the seating in the Marks & Spencer Store in Silver Street. I too have had lukewarm responses from the company’s executive office.

Perhaps a trip to the store to see for themselves instead of listening to a manager who they appear to have let get away with not listening to the customers.

A representative from the company’s headquarters could do a poll and listen to the views of the customers? The many customers who shop next door in Tesco tell me they are disappointed by the attitude taken by M&S, and have now become customers at Tesco as they can sit, chat and put their shopping away. I offer my full support to those trying to reason with the manager at Silver Street and who M&S HQ seem to go along with the views he has about customers not being listened to.

Another issue I often hear is ‘the clock has gone’ Why?

Your caption to the photograph of the store on the letters page last week comments that the ‘row about seating rumbles on’. Of course it does. I wonder why?

M STEPHENSON Monument Court, Durham