Great customer service means I’ll always be filling up at Shell

I DROVE into the Shell petrol station on Southampton Road, Hythe.

As I was about to put petrol in my car a young gentleman (member of staff) asked me if I needed any help. I said I could manage what I was doing, but would it be possible for him to check my tyre pressures? Squatting down causes considerable pain in my lower back.

He said he would do anything I needed, wash the windscreen, number plates, etc.

The young man explained that this was a new service, and I was very grateful for his help.

Well done Shell. This is customer service at its very best. I know where I will be going from now on!

As Michael Holliday sang on the TV adverts in the 50s, “I’m going well, I’m going Shell, you can be sure of Shell.”

MARGARET REGARDSOE, Hythe.

Comments (3)

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4:43pm Fri 25 May 12

bazzeroz says...

Probably a 'one off' service there. I wouldn't pull into a Shell garage because their fuel is too expensive. The last Shell garage I did use lied about the cost of the fuel at the pump! The digital board said one price and the pump price was higher! Smacks of profiteering to me.
Probably a 'one off' service there. I wouldn't pull into a Shell garage because their fuel is too expensive. The last Shell garage I did use lied about the cost of the fuel at the pump! The digital board said one price and the pump price was higher! Smacks of profiteering to me. bazzeroz
  • Score: 0

7:33pm Sun 27 May 12

Linesman says...

bazzeroz wrote:
Probably a 'one off' service there. I wouldn't pull into a Shell garage because their fuel is too expensive. The last Shell garage I did use lied about the cost of the fuel at the pump! The digital board said one price and the pump price was higher! Smacks of profiteering to me.
I guess you were shell-shocked.
[quote][p][bold]bazzeroz[/bold] wrote: Probably a 'one off' service there. I wouldn't pull into a Shell garage because their fuel is too expensive. The last Shell garage I did use lied about the cost of the fuel at the pump! The digital board said one price and the pump price was higher! Smacks of profiteering to me.[/p][/quote]I guess you were shell-shocked. Linesman
  • Score: 0

9:28pm Sun 27 May 12

bazzeroz says...

Linesman wrote:
bazzeroz wrote:
Probably a 'one off' service there. I wouldn't pull into a Shell garage because their fuel is too expensive. The last Shell garage I did use lied about the cost of the fuel at the pump! The digital board said one price and the pump price was higher! Smacks of profiteering to me.
I guess you were shell-shocked.
No. I'm never shocked where Shell is concerned.
[quote][p][bold]Linesman[/bold] wrote: [quote][p][bold]bazzeroz[/bold] wrote: Probably a 'one off' service there. I wouldn't pull into a Shell garage because their fuel is too expensive. The last Shell garage I did use lied about the cost of the fuel at the pump! The digital board said one price and the pump price was higher! Smacks of profiteering to me.[/p][/quote]I guess you were shell-shocked.[/p][/quote]No. I'm never shocked where Shell is concerned. bazzeroz
  • Score: 0

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