Great customer service means I’ll always be filling up at Shell (From Daily Echo)

Great customer service means I’ll always be filling up at Shell

4:04pm Friday 25th May 2012 in Readers' Letters

I DROVE into the Shell petrol station on Southampton Road, Hythe.

As I was about to put petrol in my car a young gentleman (member of staff) asked me if I needed any help. I said I could manage what I was doing, but would it be possible for him to check my tyre pressures? Squatting down causes considerable pain in my lower back.

He said he would do anything I needed, wash the windscreen, number plates, etc.

The young man explained that this was a new service, and I was very grateful for his help.

Well done Shell. This is customer service at its very best. I know where I will be going from now on!

As Michael Holliday sang on the TV adverts in the 50s, “I’m going well, I’m going Shell, you can be sure of Shell.”

MARGARET REGARDSOE, Hythe.